Doctors On Duty

Excellent location for Urgent care. We really love Dr. Gold and the male doctor also. I have never waited more than about 20 minutes. The support staff is very friendly with the exception of one person named Angela so I just avoid her.. I always get greeted with a genuine smile by the lovely ladies up front. They have been super helpful getting my kids illnesses diagnosed. When needed, we got a great referral to another doctor for a special medical issue.

Was here from out of town and needed to have a minor surgical procedure done. Had called around to all the urgent cares in Marina and was told by receptionist over the phone that they could accommodate. All the others said they were not equipped. I headed in and was once again assured by the front desk staff that they could accommodate. Sat down and filled out all new patient paperwork. Heard the receptionist tell a patient walking in that there was not an actual Doctor working… just a physicians assistant. I again went to the front desk to clarify as I know physicians assistants can not perform surgical procedures on their own. The receptionist again told me that she thought they could accommodate but was not sure. I asked her to please go check. She confirmed with the P.A. that he would not be able to help. At this point I asked if she knew where I could go. She said possibly their Monterey office. I asked if she could call to verify before I drove there which she did and confirmed they could help. She told me to drive there. I had to ask her for the address as she hadn’t told me that… she searched around for a card and handed me that. After driving to the Monterey office who were amazing I was told at that office that they should have also put me in the computer and preregistered me so I wouldn’t have to wait as long. The staff at this office definitely wasn’t knowledgeable of their procedures or respectful of people’s time.

DO NOT, I repeat, DO NOT COME TO THIS CLINIC. Why? Because they will reap you off! I am 45 years old and i have ALWAYS gone to MONTEREY BAY URGENT CARE in Monterey by the wharf. MBUC is owned and run by CHOMP doctors. Doctors on duty is only a frenchise.
Just because We live close to doctors on duty, we went.
ALMOST 2 hours waiting. The doctor saw my wife for no more than 4 minutes. Prescribed antibiotics for a basic eye infection. The charge: 207 dollars!
The doctor did not even told us how to use the medicine or for how long.
I really hope this place change prices or close down.
Again, DO NOT COME TO THIS PLACE. Go to the nearest MONTEREY BAY URGENT CARE. SI

I must say when entering the clinic we were not impressed with the front desk help. Unfortunately my husband’s injury required many visits. Angela Law M.A. had been out on leave. Let me tell you when she returned to the clinic it was a breathe of fresh air! She’s amazing with her patients & goes above and beyond to please! You’ve got a gem in Angela. Please continue to let her shine!

There was a miscommunication with my bill: I paid what I owed on the day of my vist and then was sent a bill later that I was never told about. This left me a lttle unsatisfied, especially when it took some effort to figure out why I wasn’t told that i would be charged an additional 50% of my original bill.

This location should be called Physicians Assistant on Duty. I was told the wait would be 1.5 hours and it wound up taking 2 hours and 15 minutes to be seen. Then once I got in to see the «Doctor» I was told that he could not prescribe what I needed because he was not a Doctor. The only reason I did not rate them a single star is because they were at least good enough to refund my co-​pay and call over to the Lighthouse location where they actually have Doctors on Duty. Took me a total of 6 hours to finally get the meds I need. This is the second time I have tried to use the Marina Location and they are never staffed with an actual Doctor, or at least when I was there. Don’t waste your time at this location. Go to the location on Lighthouse Ave in Monterey.
This negative review could have been avoided if they had 1. Told me there was not a Doctor on duty at that time. 2. Been a little more accurate in the wait time estimate.
Again, on the plus side, they did refund my co-​pay and they did save me some time by calling over to the lighthouse location and so reduced my wait time there.

I’m a patient here. I come in every two weeks. I understand why this branch never stays open. The ones a the front desk run patients away. One young lady Vanessa is awful. The only time the office runs in a professional way is when Angelia is in the office. You don’t know what you have till it’s gone. Hurry back.

Had to go here for a drug test for work we were the first ones in the morning there wasn’t that much of a wait they had us out of there in no time

I am writing this over my experience with them the last 6 months. When I was a CSUMB student, I was always treated very well here. I enjoyed the atmosphere and appreciated their customer service. Now, after my experience after these last 6 months I have to say my opinion is vastly different. Anna and Yvette who schedule all the appointments have a hard time remaining consistent about the things they tell their patients. Several times I have made same day appts with Yvette. This morning I called to make an appt as I fear I may have bronchitis or pneumonia and Anna snapped at me over the phone before I was able to finish my thought and said, We don’t make same day appts! I work in a vet hospital which has its similarities and differences to human medicine. I can say that if I EVER spoke to one of our patients owners like this, I would immediately be written up. They are very rude, Yvette less so, but both of them are rude. The only people I can speak in favor of are Dr. Atkinson and Mulvaney who really did a great job addressing my back and work comp injury (which is why I’ve been there so much) and the assistant, whose name I don’t recall, but she is tall, slender, with curly dark hair and is INCREDIBLY sweet and personable. She always made me feel better about ridiculous wait times even with an appt, and in general helped keep the mood light. Needless to say, due to the front desk reception and lack of consistency I will be trying a different location.

I like the service. Wait time has improved. Only bad thing is they are not there during their posted time. I arrived there at 8 on a saturday waited 15 min and no show. Drove by again 15 min later and still not open.

This is yet another medical office that doesn’t care about its patients or their well-​being.
They refused to charge my insurance (which they normally accept.) because even though I asked them about using my insurance before, during, and after the immunizations, they refused to accept it and said that the immunizations were «under a different code» and my insurance wouldn’t accept it. I got charged over $ 200 for immunizations that my insurance covers because they billed it as if I didn’t have insurance. I asked for an itemized list, sent it with the proper forms to my insurance company, and surprise, surprise, they covered everything!
Doctors on Duty also screwed the pooch on refunding my money as they told me to drive out to the office to pick it up, but when we got there the receptionist told us to wait for it in the mail cause it had already been sent. Seriously?
I recommend going somewhere that actually cares about their patients and their financial situation. Doctors on Duty is horrible in everything they do.

I went back in February when I had a horrible case of bronchitis. The doctor berated me for not keeping a normal inhaler regimen for my asthma and I tried to explain to him how, up to this point, I’d been without health insurance for the better part of 2 years.
He orders up all these tests and writes out several prescriptions (totaling more than $ 300) and tells me to come back in a week after I had gone to get all these tests done. I went back and I had indeed made some improvement over the week but he tells me I need another nebulizer treatment…
Fast forward to a few weeks ago, I get a bill for upwards of $ 700. Why? Because I lost my job (and thus my health insurance) in March and no one bothered to submit the claim to my insurance company until June. I tried to contact the woman in the collections department who had sent my the bill along with a snarky letter, but no luck. Its been about 3 weeks of phone tag. I at least would like to argue against them charging me for the inhaler samples, that just seems superfluous.
Anyway, my point is: Avoid. They obviously do not know how to run a business if they can’t at least submit claims on time.

I went there in the spring of 2007 when I was sick and having no specific doctor in mind to go to since I was new to the area. I didn’t have to wait very long or pay very much, and the staff was helpful and reassuring in helping me with my sickness. I ended up needing to go to another doctor in the area, but I was glad I started with this clinic.
The wait has always been very short each time I have visited since, and this is compared to another Doctors on Duty clinic in Monterey on Lighthouse Road.

This is part of a chain of doc-​in-​a-​box storefronts that provide excellent medical attention without an appointment or a long wait. Their prices are reasonable. This is a good alternative to an overpriced emergency room. Obviously you don’t come here with a heart attack, or a severed limb. But for the usual injuries and sudden illnesses, I recommend Doctors on Duty.