Citibank

Like the blind leading the blind at this branch. Incompetence on a whole new level. Rude tellers and manager. Make up false excuses as to why they can’t deposit a check in less than 20 minutes when they don’t check everyone like they did us.
Stay away from here and this unprofessional branch. This will be reported to their corporate offices

How strange is it that as of May 30^th, 2015 in order to deposit cash at Citibank you must give a thumbprint and a photo ID as well as stating what you do for a living. I can only guess this has something to do with Citibank investigation with money laundering.
. For me this is over the top.

Just went in and made a deposit, the teller was friendly and it was in&out in 5 min! I dont know what everyone’s fussin about. Its located with all the eateries and pavilions around, so its a nice shopping center too. Will definitely come here for my regular deposits now :)

if i could give «zero» stars — i would —
asst manager is a puppet and the mortgage department is a joke !
total confusion at this branch —
stay far away from citibank — on glencoe
you will thank me and the other reviewers who think this branch is awful !
they have an «excuse» for everything and absolutely no customer service —

Idiots wouldnt take a good check because it was post dated. so I did exactly what I said I’ll do. Cash it at any other bank. Bank of America took my check and didnt charge a dime. If you don’t want my money, there are other banks who will. Peace Citibank. Bad service all around.

I don’t understand how a bank can mess so many things up at once and take zero responsibility. I’ve had other issues with Citibank due to errors by tellers, etc. This just takes the cake though for me.
The personal banker we worked with at this branch lied to us about the new account terms when they discontinued our current type of account. We ended up wasting time disputing the charge (refunded by the nice guy at the Westchester branch). The banker at the MDR branch didn’t even apologize! When I asked to speak to the manager, I was told there is no manager with authority, just an acting manager and that she was conveniently not available. The personal banker even messed up our savings account setup (why is that so difficult to begin with??) and then threatened to freeze our account because we couldn’t get ahold of her (she never picked up the phone even after 4+ attempts.).
Stay away from this place if possible.

This MDR bank branch continues to be ridiculous to do business with. Everytime I have to go there, (and I put if off as long as possible), they always make me stand in line — I can be the only one in the bank, with 3 tellers at the windows and no one will open up to help me. Why can’t they see that their customers shouldn’t have to stand in line while they BS behind the teller line or close ALL the windows at the same time? I am really going to push my clients to move their accounts in 2012.
I would put my own money in a mattress before I would every consider doing business with Citibank!

I’ve been banking here ever since they opened. I have never had a problem and in fact have found all the tellers and management team most helpful and friendly. Whenever I’ve needed funds to clear sooner that their set policy they have always either accommodated my request or explained the reasons. Their operations manager was most helpful in situations that required special service such as wire transfers and cashiers checks. All banks have a shortage of tellers. That’s why they have ATM machines out front. I will say that the parking lot at this location is full of road raged, ready to honk, scream and get out of their car to confront maniacs! I saw three in one day. One big buff guy actually got out of his car and cursed out a poor woman who took his spot and wouldn’t move her car. Must have been a freaky Friday. Get into your calm zen mood when pulling into the lot and trying to get out. (almost as bad as the Costco Culver City parking lot!)

I’ve only used the ATMs. They have 2 right in front. Only been inside the bank once.
The one time I did go inside, I was looking for a pen because I forgot one and needed to fill out the envelope and sign the check. So I went inside the bank. They had no pens available at any of the deposit slip desk areas. You know, the places where you’re supposed to fill out your deposit slips and stuff — with a pen? The only pens were at each teller’s windows. So that means that you have to fill out your stuff while the teller waits? That’s like the lady who waits until all the groceries have been scanned and bagged before she reaches into her purse to dig out her checkbook. Amazing. No wonder there was a line of about 5 people there, even with 5 tellers working.
Parking at the bank during busy times (which seems like all the time at that mall) can prove difficult. The spots right in front of the bank happen to be along the main lane for traffic entering/​exiting the parking lot, backing out of those spaces is sometimes frustrating. Plus the restaurant next door, Nichols, always has customers (usually old people who can’t drive or park well).
Other than that, the ATMs are always available, usually are stocked with envelopes, and are in a convenient location where I feel safe, even after hours.

Some of the best advice I ever received:
Stay away from the credit cards.
Unfortunately, Im not a mob boss so I don’t have an endless supply of casheesh. When I do run out, I tend to bust out the green Citi card. Cash back? Yes, but not nearly enough versus the amount I spend. Also– I found it a bit annoying that I was charged an international fee everytime I swiped abroad. Capital one, I have been recently informed, does not. (what’s in YOUR wallet, insert cavemen actors).
I always thought this was mainly an ATM, but recently discovered a whole world of Citibank through their construction doors right now. You can go in person and pay off credit card bills, and it seems like a very well oiled establishment. Incognito. And right next to Nichols.
Alrighty folks. Go get your green on. But swipe wisely or you’ll have to get a sugar daddy/​mama soon.

On my way here a cop rolled down his window and drove with me to tell me to turn down and keep down my music. WTH?! Crazy neighborhood.
This bank is kinda strange compare to where I used to frequent in Irvine. Irvine was never crowded and everyone looked so happy to be there. This place has big like bars over the windows and the tellers look like they need a break. The line was also pretty slow. Hopefully it wont be so slow this friday.