Ulta

Horrible customer service and out of both products I needed. No offer to help me find something else. Very rude person working in the makeup section. If I could give 0 stars, I would!

This store has a small selection, most of the products were super dirty and the shelves were in disarray. No greeting or any acknowledgment from any of the staff until I made it to the checkout. Only giving two stars because they did have the special edition nail polish I wanted, and the woman at check out was really nice. Definitely worth it to drive over to a Sephora or order from Sephora online.

I went to Ulta today to purchase a few products. I overheard (the girl was speaking very loudly) one of the makeup artists talking about how she wanted to marry her boyfriend, but he had to go to jail because of nonpayment of child support (winning!). Ugh. I don’t want to hear about someone’s loser boyfriend when I am shopping. How about they offer assistance to customers instead of bitching about their life?
I’ll go somewhere else to make my purchases.

I first came to Ulta for haircuts because of my budget, but I keep coming back because of Chelcie! She is incredibly friendly and she does a great job styling my hair. I also like that she calls me a few days ahead of time to remind me of appointments. So helpful!

My first experience at this location was a few weeks ago, and unfortunately, my next experience will be to make a return! I actually came in to find some hair products I love that can no longer be found in the mall I shop in. My husband and I frequent this area for movies/​food, so this is convenient and easy, and I can finally have my hair products back! Yay! I found them with ease and then made an unplanned detour to the makeup section. I found an Urban Decay palette that was sold out elsewhere, which made my day. In preparation for the palette, I also bought a shadow primer. Here’s where it goes wrong…
I paid, the checkout clerk was very friendly, and all was right with my world. A few days later, I tried to use the shadow primer for the first time and found it had gone rancid! It initially just squirted out a slick of oil, and when the product did finally come out, it was clumpy and had an odd texture. Not to mention the SMELL! It smelled so bad… very old, very rancid. There was no way I could stand that smell and put it on my face, so back in the box it went. Now I have to make an extra trip over to return it, as it’s obviously a product that has been sitting around a LONG time.
This worries me that their products do not move quickly, and inventory is perhaps old and sits around awhile. Was this a random event, or does their makeup sit on the shelves until it literally goes bad? I must admit, I’m scared now to purchase anything else that may have the potential to expire! Not a great first impression, but a worthy place for hair products, powders, and other things that aren’t likely to separate and go rancid. Seems I’ll just have to be careful about my selections in the future. I give them 3 stars for selection of products and carrying hard-​to-​find items.

once again, there goes my luck.
it seems like this place is the ish when it comes to to service for everyone else. how comes I have been getting bad vibes everytime?
when I enter the store, I notice there are staff around. but no one cares to greet me. do I have some sign above my head or something? I’ve noticed other girls (who enter before me) get greeted, so no it’s not just bad timing. then when I’m actually lost and in need of assistance, every other person around gets helped out. I actually have to track someone down to get someone to help me out.
like this one time, I ended up «bothering» a staff that was too busy chit chatting away with her coworker. all I needed to know was if they had more of the tarte bb cream in the back since all I saw were the sample bottles. she then gives me a snobby/​annoyed remark and says «naw that’s it». like really? wow. how about some useful info like when you’ll be getting more in or some small talk like «oh it’s so popular that they sell pretty quick». or something! but nope, she just said 3 words and went back to not giving a care.
what crappy customer service. I’ve only had the chance to try out this location of ulta and the one off of ashford dunwoody. both are the same way when it comes to customer service. ughh, now I see why sephora is always busy. oh and another thing, they don’t give out «samples» to certain people. talk about profiling.
at least I’ve never had a bad experience at any sephora!

This place is a big, clean store full of a variety of beauty items. I was impressed with their supply of hair equipment, their OPI nail color supply, and that they carry Fake Bake self-​tanner, which I can’t find anywhere else. They have a large supply of make up and beauty essentials, and even a small section of items for men. The staff has always been helpful and well-​informed. Sign up for the free Ulta rewards card, and you’ll get coupons and specials in the mail.

I was driving home from work one day when I saw this Ulta location. I frequent the store off Cobb Parkway near Cumberland Mall, so I was curious as to what this location had to offer.
Let me tell you, this location is amazing! It’s very spacious between aisles, things are in stock, it’s bigger than the Cobb Parkway location and they also have more of a selection of Benefit Cosmetics, as they also have the Benefit Brow Bar. I’ve heard their brow services were on the pricey side ($ 20 to be exact… I saw in previous reviews stating that services are free on your birthday, but when I picked up a brochure, the wording for that was blackened out. Call ahead to be sure), but I want try it. I’ll definitely be shopping here again.
#Yelp100

So I was looking for an ULTA to get some NYX products, and this one happened to be on the way to my friend’s place. First off, my GPS took me on the entireeely opposite part of the parking lot for this place, closer to Old Navy than ULTA. But after I parked, I found it pretty easily.
People weren’t particularly rude to me, but they weren’t super friendly either. That’s okay with me, since I actually prefer being left to my own devices unless I really need help finding something. I’ve been to ULTA before, though it was a different one than this. And I didn’t remember just how much it has there. They have a lot of the same kind of makeup as other grocery and drugstores, such as Maybelline, Neutrogena, Revlon, Almay, Covergirl. etc. But then they also have NYX, Philosophy, Lancome, Urban Decay, and their own ULTA brand of makeup.
I may have come for the NYX, but I also bought a ton of the ULTA brand makeup because it was on sale. SUPER CHEAP SALE. I’m such a bargain hunter that I couldn’t resist. I ended up buying some crème eyeliner for $ 3, lipliner for $ 1, and a few foundations which were $ 2 – 3 a piece. And these products were normally three times as expensive. There were a lot of sales going around in general, actually. It seemed like most products were buy one, get one 50% off. This included the kind you might buy at drugstores such as Maybelline and Covergirl, and even a lot of the NYX products. I was able to get two NYX lipsticks for about $ 3 each, so I was a very very happy camper. I only wished that I could have gone here first when I was re-​stocking my entire makeup collection, because I’m pretty sure I would have saved a pretty chunk of change.

I LOVE this store … the second I step through the doors I’m like a kid in a candy store! They have EVERYthing a girl could ever want and it’s very well organized. The staff is super friendly and very helpful.
The stylists in the salon are very helpful in the retail area. I had three very expensive products in my hand and asked for advice and was directed to a product line that was a third of the cost… and it worked GREAT! I’ll be scheduling an appointment for a cut and color soon! Have to add: The salon prices are unbelievable. And the women I talked to who were walking out were thrilled with their new do’s!

Huge store! They have everything in stock and it is organized very well! Customer service is awesome! They don’t have that snooty attitude of the yucky store in Dunwoody. I go out of my way to shop at this store. They just opened, so let’s hope they keep up whatever they are doing because I love love love everything about this store. Carolyn in the salon is a miracle worker! I can’t wait to try out the new Benefit brow bar — the do a free arch wax for your birthday! :D

So I just had to check out the new Ulta at Merchant’s Walk… and it is amazing! The yucky Ulta in Dunwoody and Sephora are now dead to me. This store is immaculate (the fact that it JUST opened undoubtedly helps), enormous, and carries a huge range of products. I’m so excited about the nice Benefit brow bar. Customer service was great when I was there and everyone seemed excited to be working there. I’ll be a frequent shopper here for sure.