Maaco Collision Repair & Auto Painting

I had paint work done on my vehicle… From the very first moment I was quoted a great price and it only took a short time. When I came back my car was BEAUTIFUL! The work was flawless and it made my car look even greater! Hats off to the guys that did the paint job and also I wanted to mention Jim and Ashley who made the process quick, easy and professional! Love this place! I would recommend anyone and everyone! JOB WELL DONE!

I took my car for a estimate. Was there for an hour. He said he wanted to work on it so he can give me the best price, never heard back. NOW HERE IS HOW THE NO CUSTOMER SERVICE IS. I called he was to busy to talk or to call me back, He wanted for me to bring my car back in to look again. WHY would he have to look again? The girl was rude and short… that’s why they will never get my business. Fix and repaint my car and truck. I will go else where then to put up with that. HE IS TO BUSY TO GIVE A CALL ON A ESTIMATE. Bad before the job got started. I am happy to find out what kind of customer service before I spent any money. DON“T BOTHER THEY ARE WAY TO BUSY!

They had my review taken down somehow. But it’s by far the worst service I have ever had anywhere and a huge waste of money! Please do not let it cross your mind to take your automobile here! Just to let you guys know. My car was in a lot worse shape than when I took it there. Why would you tell someone you can repair something when you know you can’t?

Excellent job, service, the whole works
I had them repaint and fix a few dings on my kia sedona, they were very personal through the whole process, and helped walk me through all the expenses so I could pick and choose what level of ding repair was best for me.
Better yet, they allowed me to bring in two of my own parts (door handle, and tail light) and included their installation in the price of the ding repair. All said and done, it looks brand new and didn’t break the bank. I will definitely go out of my way to use this Maaco in the future.

While getting more irritated by the day trying to understand the unreasonable estimate by a nearby competitor and its «preferred» relationship with my insurance company, I went to this Maaco shop for an unsolicited estimate. Lo and behold, it was 61% less expensive and, as an extra bonus, the staff very friendly. Without fancy storefront business signage and a reception desk it may not look as smart as the competitor, but my car was repaired to my complete satisfaction and at a price that even my insurance company could approve.

I had a fantastic experience at this Maaco. I opted for their entry level paint job that costs $ 299 and feel like I am delighted by the results! The service was fantastic too — the employees were polite and friendly, and they finished my paint job in a matter of days.
If you have never used Maaco before, a few things to note. First, they are mostly (if not all) franchises. That means that quality differs greatly from location to location. Painting a car is a bit like making food — even with the same ingredients, the end result will be different from chefs. At this particular Maaco location their painter (who is a woman!) has 30 YEARS of experience.
Second, at the prices Maaco charges it isn’t possible for them to do super-​thorough prep work. If you aren’t okay with a little bit of overspray here and there, I’d recommend doing your own prep work. Just remove any trim that you don’t want painted or mask it off yourself.
Third, have reasonable expectations. A high quality paint job can cost between $ 2−10k or more. If you are spending $ 300 don’t expect a show car finish. Do, however, expect a nice consistent finish on your car that will significantly improve its appearance. Maaco is a great option for older cars worth $ 5k or less.
Lastly, the only other review for this Maaco is almost two years old. This location is now under new management and has been significantly improved. So, I would keep that in mind when you read Jared H’s reviews. My recent experience is probably a better gauge of the type of service you can expect. Bryan, John, and the whole team are doing a great job!

Holy cow! What an ordeal!
In case you don’t want to read my novel here are the cliff notes: Went to this Maaco. They put runs, dust spots and orange peel all over my car. The owner wouldn’t fix it because «it was half price» on sale! After a two month ordeal, the car’s paint was still screwed.
So I’m a car guy, and I bought an older car to use as my daily driver and was fixing it up a bit cosmetically. Normally, I would never have even considered taking my car to Maaco, but one of my friends swore up and down that «the Maaco in Marietta is awesome.» Little did I know that there were, in fact, TWO Maaco’s in Marietta, and I went to the wrong one! Whoops!
So they had a «half price» special on one of their paint jobs, and I went in to look at their work. I was actually pretty impressed with the two cars I saw that had the same paint job. So I scheduled an appointment, and brought my car in. Everything from that point on went straight off the side of a cliff.
First, I brought my car in on a Monday. The guy said it would likely be done by Friday, but Saturday morning at the latest (They closed at noon on Saturday, btw). So Saturday arrives and I’m excited, but 11:30 rolls around and I still haven’t heard from anyone. So I call and ask about my car. The owner sounds almost confused (like he forgot about my car) and was like «oh, it’s going in the paint booth right now, it’ll be done by 5pm.» Huh??? That can’t be right. There’s no way. Not without rushing and screwing it up. Sure enough, I got a call at 4:30pm from the owner telling me that there’s a huge run down the middle of my hood. However, he failed to mention the other bizillion runs around the REST of my car (this will come up later). So he says he will reshoot the whole car and it will be ready on Monday. Okay, fine. I can deal with that.
By 4:30 on Monday I haven’t heard from anyone. So I call to check up, and specifically say «if it’s not going to be done for a while, that’s fine, but I need to make transportation plans, so give me an accurate ETA.» He says I can pick it up in the morning. Go to pick it up… there is still tape on the car, and there are runs and dust spots EVERYWHERE. I expected SOME dust spots, but the car was riddled with them. He said he would fix everything and that I could pick the car up on Thursday. So the (FINALLY) call me on Thursday afternoon and tell me my car is ready. I went to pick it up, and was very displeased. It was still riddled with dust spots and runs that he promised to take care of, and didn’t. Then when I complained about it, he was like «well, you only paid half price.» What??? It was on sale!!! You’re supposed to give me more bang for my buck! Jésus Christo!
Since, he wouldn’t give the car without paying, I payed and went home (the owner had a very smug and satisfying look on his face as I walked out the door pissed off). So I get in my car and immediately notice that there is overspray on the door panels, and even on my shift knob (I’m still baffled by how they managed that!) Then, on my way home, I tried opening the sunroof. It won’t open. Why, you ask? Because it was glued shut by their single stage paint! This was the last straw. I called them back the next morning, and told them that they would either fix everything or I would do a chargeback on my credit card for what I paid them and file a small claims suit for interior parts they ruined. The dude damn near giggled, and said he would tell the owner. I told him he had until the end of the day to get back to me. The end of the day came and went, so I called my banker and had him prepare the paper work for the chargeback, then I called Maaco national customer service to file a complaint, then the BBB.
I then received a call from the owner the next morning (he sounded a bit flustered now). He wanted to know why I didn’t talk to him before calling in complaints and filing a chargeback, and after I explained that I had tried to twice he swore that he’d fix the paint job. So I brought it back in and he said it would done in a few days. Nope. Took another week and a half, and they still didn’t fix half of the runs. I finally gave up as, out of the first two months of ownership, almost half of it was spent «getting painted.»
I’ve had a couple of bad experiences with body shops, but this, by far, takes the cake. Good job, boys (that was sarcasm). Don’t go here. Go to the other Marietta Maaco. That’s the one I supposed to go to. Worst accident ever.