LensCrafters

It’s 9:42 and I basically was just hung up on from a representative at this location. I was still talking when she said «ok thank you bye» very abruptly. Was considering using them as our new eye Dr. Emphasis on «was».
Called back to finish asking my question twice and miraculously there was no answer. Hmmmmmm

The staff at this Lens Crafters location were fantastic from start to finish. I was able to make an appointment the same day, then get beautiful frames with my prescription the same day! Everyone, including the dr, we’re professional, caring and genuinely seemed to care about me. Not only will I be back to the East Cobb location, I will tell all of my friends. Thanks again Lens Crafters!

Nice frames but best you get your eyes measured somewhere else. We lost trust after their last screw up.

My prize of the evening; a night with this LensCrafters location. From the beginning, they were so attentive and welcoming. It has been quite a while since I’ve last visited from this franchise, but it didn’t leave quite an impression, not like this location. I noticed that other clients were treated extremely well and it does surprise me that this location doesn’t have many reviews when it should.
The employees were more than helpful in picking out my glasses on such short notice. I knew that I was holding up what could have been an easy Wednesday. Of course, I needed a pair to be made within 20 minutes. Ute, a friendly employee, was happy to assist me in picking out a pair. The first decision received an immediate «yes» from me, and the next choice was welcomed with an even bigger applause.
The style of choice were nice thick framed two toned RayBans, and I was more than pleased. I checked out with ease and even had a great conversation with Ute while my specs were being handled. If there was ever a place that could deliver glasses in record time, it would be this LensCrafters.
I’m delighted to write a review for this great location and will be returning soon for a much needed exam. Thanks again for taking care of me on such short notice. I couldn’t have drove away in the dark without these pair.

Ever seen that creepy political ad featuring Ann Wintour of Vogue Magazine? I think she works here…

Don’t use if you want to buy glasses online.
I use Lens Crafters as my eye doctor. I called to get my PD so that I could order glasses online. The Lenox mall Lens Crafters gave me an estimate, which they said was not accurate — they have to measure PD specifically for the pair glasses to be worn. I asked if they could give me the PD on file from my last pair of glasses so that I would have a point of reference. She said she didn’t have it on file, but to try the Lens Crafters of East Cobb where I bought the original pair of glasses.
The Lens Crafters of East Cobb said that they have a policy, and they are not allowed to give me that measurement. She even went so far as to say that privacy laws prohibit her from sharing my own information with me. She was very clear that they have an issue with people ordering glasses online, and I think the «policy» she was talking about is simply to impede their clients from doing so.
I’d recommend they deal with their online competition in another way, and not argue with their customers/​refuse them their information. Not a great experience.