Casabella

I shop at Casabella regularly and was checking this site to confirm that the store opened at 9:30 vs. the normal 10 start for most stores. I was shocked to see the bad reviews about customer service. If I had not previously shopped there, these reviews could have prevented me from finding one of the most unique stores in the Atlanta area.
I walked in and went right to the cookie samples. The nice lady behind the counter offered me a bag so I could take a few and enjoy them as I walked around and checked out the store. After that I was regularly asked if there was anything I needed help with. The friend I was shopping with bought a few baby gifts. The ladies offered to wrap both separately and made sure they were wrapped in the correct baby colors.
I hope you won’t let the bad reviews on this site keep you from checking out this wonderful store… check out the customer service for yourself… and don’t miss out on the chocolate chip cookie samples.

Consistently some of the rudest and poorest customer service in East Cobb retail. I walked by no fewer than 3 to 4 salesladies, not one of whom even acknowledged my presence. It was amazing, like I didn’t even exist. This is not the first bad experience I’ve had at Casabella with very poor customer service. I can honestly say that each of the half-​dozen times I’ve been there over the past 3 to 4 years, I’ve had the exact same experience. Given that I rarely find anything to purchase, perhaps I should just avoid this store.

Rudest bunch of old ladies working there! Just left and not kidding probably five women working there and not one even said a simple hello! Not the first time this has occurred. It’s been multiple times. I’m done. They sell the same stuff everyone else does and even one item I saw I paid $ 40 less at Parsons. Don’t waste your time unless you enjoy being ignored

This place is a wonderland of gifty-​décor-​clothing-​accessories! As I peruse through this fabulous store I find things for the birthdays in my life, Mothers Day, my daughters housewarming not to mention a trinket or two for myself. Just looking at all the pretties and I am inspired to szchooz my home and up my style game. I shop here frequently and will continue to do so.

The store and merchandise is wonderful, but as with others, the sales staff is awful! They are unfriendly, unhelpful and down right rude. The owners need to «clean house» and get some nice folks working there! It’s sad because they have a great store, but with their staff all I wanted to do was leave.

They have some cute stuff and I love the bird behind the counter. Other than that, expect to be ignored the entire time you’re there. If you go in too close to closing, you will definitely sense they don’t want to recognize your presence. The ladies sit behind the counter and gossip (kind of reminded me of the moms in «little big lies»)…

I’m writing this review as I sit in the parking lot. I’m extremely disappointed in the customer service this store offers. I went inside hopeful to purchase a living room set, dining set and possibly a bedroom set. I have a high budget and was going to buy everything today as we have guest arriving next week. I spent 20 minutes walking around the store, was not greeted or asked if I need help. There were 3 ladies gossiping at the counter. One lady saw me walking in circles and still didn’t acknowledge me. The store sells beautiful furniture, but I won’t be purchasing from Casabella based on my experience.

I have been going to this store on and off for several years as I live in the area and it’s very convenient for me to pop in if I need a quick gift. The gift selection is great… candles, jewelry, knickknacks, soaps, just wonderful stuff. Great selection of pictures, lamps and tablewares as well. I do find their larger items such as pieces of furniture to be waaaaaay overpriced.
It is, however, a shame that I have never enjoyed shopping in this store for the simple reason that their customer service is absolutely appalling. They always have several ladies in the store, but they are too busy engaged in their own conversations to help customers. They rarely look up —as they are just so busy engrossed in their store tasks. When you can get someone’s attention they are not at all pleasant and rarely can answer questions. No one seems to know anything about if they have other items in stock etc. They are just downright rude. I have really never seen a staff as consistently dismissive and rude as the ones employed in this store. I keep hoping it will change but after many years it has not so I think I’ll give up. For this reason I avoid going in this store. I refuse to spend my money in a store that has such low regard for the customer. It really is a shame. Seriously — how hard is it to be pleasant?

Casabella is the most magical gift-​purchasing place. I used to go in frequently, but haven’t been there much in the past couple of years after moving into Atlanta. After returning from our wedding a few weeks ago, my fiancé and I headed up there to purchase many thank you gifts for the people who helped to make our wedding special. We found a perfect gift for everyone on our list at VERY reasonable prices. One salesperson was particularly helpful in coming up with ideas for the various people. The best part about Casabella is their beautiful, complimentary gift wrap. I can’t imagine how long our task would have taken us elsewhere, but we were out in less than a little over an hour with all of our lovely, wrapped gifts (and an awesome skirt for me from their boutique :)). It is well worth the drive!

Great selection good place to find gifts

This is a great little store in terms of the variety of gifts and homey type items you can find here. If you are looking for a gift for a lady in your life this is definitely a place to shop. They have a wide range of items from home décor, to jewelry, Vera Bradley, and even some clothes. So why the two star rating? Their customer service is terrible.
My mom and I were shopping here on Saturday since it was «Small Business Saturday.» My mom went to the counter to ask the sales person if she knew anything about it since AMEX was offering a $ 25 statement credit when you spend $ 25 or more at a small business. My mom was simply trying to confirm that Casabella was indeed a small, locally owned business that would qualify for the credit. The sales person was more interested in talking and less interested in listening. My mom explained her questions thoroughly and the sales person cut my mom off and told her that she would have to talk to the owner on Monday. WTH? Another sales person overheard the conversation and chimed in that they were a locally owned business and not a chain. The first sales person, chatty Cathy, was like «oh sorry I thought you were trying to sell us something from American Express.» And kept rambling on about something else. She needs a lesson in less talking, more listening.
After browsing the store for a good 30 – 45 minutes my mom and I had made our selections. A third sales person rang us up. My mom had picked out a charm for a necklace that was attached to a board. My mother told the sales person which charm she wanted. The sales person said she would get it off the board and meet us at the register. The woman rang us up and finally we went on our way. When we got home my mom discovered that she gave us the wrong charm. My mom drove all the way back later that evening to swap out the charms. The same sales person was there and she didn’t even apologize or anything for giving her the wrong charm. Ridiculous.
It’s a cute store but the customer service is sub par. Not sure if I will be back.

Casabella is one of those stores that you go into and think… I’m not going to find anything in my price range. Well… I thought that because I’m a pretty thrifty shopper and they have some pretty fancy items, but I was surprised at the amount of affordable items that they have. The name implies that they have only household items to make your house beautiful and while the majority of their items are household goods, they do have jewelry, accessories and baby items as well.
They also have a clearance room in the back where you can find items that are 50% off and some of those are steals.
Very cool place to visit and shop to make your house a beautiful house :)