Aquarama Pools & Spas

Not what they used to be.

I had read mixed reviews about this company, so I decided to give them a chance to drain and clean a hot tub at a home I had purchased.
When I called, they were friendly enough on the phone — had called on a Monday and a technician couldn’t come until Thursday.
As of 4:45 on Thursday, no one had shown up so I called again. I was told that they were running behind and someone would be there at 5:00 or 6:00. Nobody ever came.
I called back Friday morning and they promised me someone would be there by lunchtime. Again, they were a no show. I called that evening and asked where they were and was told they wouldn’t be there that day.
I told the gentleman on the phone that I was not pleased. He called me back and left a message offering to send someone the next morning. When I tried to return his call, nobody answered. I left a message, which was never returned. It has been a week nobody ever showed up to do my service.
I have read similar reviews about them not showing up or calling. I have found this to be 100% true in my experience. I’m very disappointed.

I have used AquaRama Pools for over 10 year to service my pool. They have always been professional, fairly priced and responsive. I have in the past referred other pool owners to them for service and would do so again.

I made an appointment for AquaramaPoolsandspas to come inspect and fix my pool. They called on the day of my appointment to tell me they were backed up and asked if they could come the next day. I said ok. By 3pm the next day, they had not come, nor called. I called to make sure they were coming and was told they would come later that day. They did not show up, nor did they call. It’s been over 5 days and I STILL haven’t heard from them. I contacted another company. Don’t waste your time waiting for AquaramaPoolsandSpas!