Zeiter Eye Medical Group, Inc. – Kimberly Cockerham, MD

Very inconvenient office hours. Their hours posted are not for all services. Only one person dispensed glasses on Tues and Thurs. If you work during the week, unless you take a lot of time off, forget it.

Dr Kimberly Cockerham is a doctor who cares. Whether you are getting cosmetic work or serious eye surgery, she goes way beyond the call of duty. How many doctors give you their cell phone number to call or text with any questions or problems. I highly recommend Dr Cockerham at whatever office location she is working out of.

Disappointed. therapy session going on while waiting to pick up my glasses… i have to come back and get them later.

Been going here for about 4 years now but I’ve noticed service is slacking off, so much so I’m seriously thinking of taking my business elsewhere. I had an appointment back on 12÷4÷14 and the appointment seemed rushed. Yearly Check up lasted approx 7 minutes. I Received my prescription, which hadn’t changed since my last visit. Ordered a years supply of contacts, sunglasses and new glasses. I was told my items would arrive within 3 weeks. No problem. 2 weeks later I received a call saying my sun glasses arrived so I left work early to pick them up because Zeiter is only open Tues & Thurs & only until 5. It’s now 1÷17÷15 and I’m still waiting on my glasses and contacts. I can’t understand for the life of me why contacts would take so long to order. I’ve called Zeiter several times and always get their phone service/​answering machine. I even called during business hours and got voicemail saying they are either with a patient or on the phone & they would return the call on the next business day. I have yet to receive a return call or update on the items I’ve purchased. I have a basic prescription so there’s no really good or acceptable reason as to why I haven’t received my items or at the very least a return phone call. Patrons beware. Enter with caution.

I’ll start the review with the positive. The office is clean and quiet. The optometrist and techs that I had were friendly and helpful. Now for the negative. The receptionist at the front is extremely smug, unhelpful and acts like you are bothering her. Every time I’ve had to deal with her either in person or on the phone, she is curt and unfriendly. It’s too bad because she is the first impression for new customers. Not good. I think I’ll get a copy of my rx and go elsewhere. It’s a shame because everything else is great, but one person’s consistent bad attitude can drop a place from 5 stars to 2.

Finally got vision insurance through my work so I was able to stop going to Costco. I had been a previous customer at the Zeiter Eye in Stockton years ago so I figured I would give this location a try since it’s closer to home. Updated and new office. Very clean and quiet. The front staff greeted me nicely and gave me a full explanation of what my insurance covered. Very knowledgeable staff. I did not wait long to see the Dr. Dr. Cockerham was very nice and quick. She gave me useful tips and answered each of my questions. Very pleasant and professional. I needed a refill on my contacts soon since I ran out. I was able to leave with a trial pair while my new contacts came in. Overall they made me feel comfortable in knowing I had made a good decision in choosing their office.