Tradeway Collision Center

Sent by insurance, they never called for estimated, when I drove in for estimate their excuse for not calling was they did not have my phone number (then call AAA And get it), gave cell phone number to use, appt given for 7 days later. Took car in, never called to say ready, called myself 7 days later. It was ready. Picked up, window buttons popped out, door speaker now broken. Went back 7 days later, «will fix if ok with insurance» REALLY, will call back.
4 days later I called my insurance to see what to do, forwarded me to Jeff, bring in tomorrow.
Just drove away, window buttons popped out again.
Too much to deal with when I was already frustrated with someone vandalizing my car anyway.

DO NOT TAKE YOUR CAR HERE! They are super incompetent. My husband was in an accident last October and we have taken our car in 4 times with the same problem. They told us there is a lifetime warranty and then said that if they have to fix it again now 7 months after it should have been fixed they will not be able to cover under warranty due to wear and tear. Well turns out it’s not the same repair this time because they are now fixing the root of the problem which should have been fixed to begin with. They had the car 3 days telling us the part would be in but they ordered for the wrong car not our faoult. Now they have had for 4 days and would not provide us with a rental. I am so sick of their incompetence and the fact that they refuse to honor any more repairs on the warranty. Don’t advertise lifetime if you don’t mean it. If you fixed it right the first time it wouldn’t be a problem.

I took my car in for insurance repairs. When it was done, they did not call and leave a message. The insurance company contacted me, and I went in to pick up the car. They said it took too long, and charged me a $ 75 fee. Even though their own records showed there was no message left. Then I found that the interior door handle was completely broken off and missing.

Their communication skills are lacking. They said they would call the next day with an estimate and they never did. When I called late in the day to ask, they said they didn’t get to it and would call me the following day. I called again late in the day and they said oh yes, I have that for you. Then they said the car would be ready the next day. I called late in the day again to be sure I could pick it up and found out that the car hadn’t been looked at yet. Going to pick up my car and take it somewhere else. This is ridiculous.