Chase Bank

Your bank is horrible. I am small family business we accepted a chase credit card from a customer. The customer ripped us off and said the item was defective. He used a chase credit card and your bank took money out of my account and sided with the customer. The customer scammed us and chase did not even make him bring the item back. Our business will no longer accept chase credit cards. Its a horrible policy when just anyone can claim defective merchandise and not even have to bring the item back.

I waited 15 minutes in the drive thru with one car in front of me and another 10 minutes once I got to the window to process my transaction. Management should be a shamed of itself and Chase Bank for hiring her/​him.

Wish I could give negative stars! This bank is filled with a bunch of idiots. They kiss your ass when your putting 40k into there bank, but boy when you take it out there lazy assholes and just brush you off! Not only that, but there lazy and rude! Needless to say I’m changing banks! Do not bank with this place unless you want to get treated like shit!

Let me start by saying this does not represent the performance with the individual employees I’ve never had an issue with them they are always very courteous and do a good job. This is regarding managements performance. I make the bank deposits for my work and this place has continually gone down hill the past few months. When I started coming here they had a line for business transactions but they removed it to my dismay. Businesses bring significantly more than the average patron and its standard industry practice to give them priority. Evidently the manager here does not understand this concept. Aside from that they are frequently understaffed which leads to ridiculous wait times with lines out the door. If you own a business or make deposits I recommend you go to Wells Fargo where they still appreciate your time and business.

1−26−15; Came in to just pull out some money. Simple, fast, & easy. When I came in there was someone already in front of me being helped so I was waiting in line. Someone else came in after me & walked to the «business» line. After the person in front of me was finished I was ready to be called next but instead they called over the other customer in the business line. I thought that was really rude & I’m not sure why some one was called over to go before me when I had already been waiting to be helped. Not sure of the girls name who ignored me but she has shoulder length dark hair & dark/​medium skin. She did not even bother to acknowledge me. I’m used to being ignored in places like this because I look very young but I am still a customer who deserves to be treated as such & to be taken seriously. On the other hand The girl who did help me was named Melanie & she was very helpful & friendly. 4 stars for great service I did get. Minus 1 for being ignored for no reason.

Getting through the line to a teller is the easy part… If you have to wait to talk to a representative plan to wait all day. I’ve went in on numerous occasions and haven’t waited less then an hour with only one person ahead of me. It’s very frustrating when you have to wait for the ladies to finish gossiping with each other. it’s BS because I could hear their entire conversation and nothing is related to work. I’m definitely going to be switching banks because the wait is ridiculous no matter what time of day.

I recently changed banks and I am now banking here at Chase. Setting up my new account was easy enough and the banker I worked with was great. I must say my one complaint is when I have gone inside to do some transactions and everytime I go in whether it’s Monday at 10am, Wednesday at 2pm or Friday at 5pm the is always a line of people and one or maybe two tellers at the most. They need more people working. It takes way too long to get up there. Once you get up there everything goes smooth enough but you would think they would have more people working to accommodate the customers. There is no shortage of those personal bankers at the desks but there is a shortage of tellers. I typically use the ATM for most transactions but when I am dealing with large amounts of money I like to go inside and deal with a person. It is a matter of comfort for me. If things would be a little quicker inside this bank would be perfect. I am going to be opening a new account there and I will update my review firther when that is done.

1 teller at 12:30 on Saturday! So not cool how pathetically slow they are ok with going… I recommend skipping this branch it’s clear they don’t care!

Very fast service with friendly teller doesn’t seem as crowded as other banks

I use this bank to pay for my monthly mortgage when I am in the area.

I’m torn on this one. While the girls are most often pretty nice, the wait can be out of this world. We have business account, so I do get to bypass the line and go to Merchant Services. However, they’re often so short staffed that this can be a wait as well. The branch manager tries to get through people as fast as possible, but really I think it’s time to bring on a few more tellers. Fellas, if your looking for some sweet eye candy… Let’s just say we refer to the ladies as ‘the harem’. lol
Final Verdict 2.75−3