L.L. Bean

I’ve been in this store several times, even opening weekend a few years ago and have always received excellent customer service.
The store is easy to find, right off route 495 in Massachusetts, its in a shopping center with several other great stores so its definitely worth the trip.
My most recent visit was last week, when I brought my mom there to get a pair of boots and I ended up leaving with a pair of shoes as well. Customer Service in their shoe department is excellent, I cant remember the name of the man who helped me, but he went above and beyond for me. I had extensive foot surgery in 2008 and finding shoes that I can get my foot into and actually walk in is a very difficult and stressful experience. He took the time to listen to what I needed in a shoe, and made a few recommendations of shoes that would work for me, I liked one of them and luckily they had my size in stock, I tried them on and they fit perfect and I stood up and walked in them, no pain at all. I was beyond thrilled. I really wish I’d gotten his name so I could let corporate know how great of a salesperson they have.
The store itself is smaller than the main store (obviously) but very well stocked, neat and clean and plenty of employees available if you need them. The bathroom was clean as well and the line to check out was busy, but all the cashiers were fast and efficient and if you spend over $ 50 you get a free $ 10 gift certificate. If I’d known that I would have asked her to ring up mine and my mom’s shoes separately!
This is well worth a stop if you don’t feel like making the drive to the main store in Freeport!

Completely removed the fishing equipment from this store. Now a pathetic watered down version of a once great outdoor outfitter. Now it is cold water creek with slippers… sad move bean

Not a very happy customer. On October 27, 2015 I went to this location to exchange a winter coat that was received as a Christmas gift last year and a pair of wicked good moccasin slippers which i purchased approximately 3 months ago. The coat had a small tear and a couple small stains that couldn’t be removed. The slippers tore when I tightened the ties (which btw always come untied)
Before heading to the cashier, I looked for my items in the store. The coat, they did not have my size/​color in stock. So I grabbed a different coat that was less expensive than the original one being replaced. The slippers, they didn’t have the color, so I went with a color that I could live with. I also grabbed a Henley shirt, figuring I got the cheaper coat.
When I got up to the register I was asked if I had my receipt, I informed him that I received it as a Christmas gift from my parents and the slippers were purchased 3 months ago and are under my name. He immediately called the manager to the register. They were both looking up the items, not saying a word and after a few minutes i still was not sure what the problem was. I asked the manager what the problem was and he answered, we are not sure where you are purchasing these items. I was a bit confused and started feeling embarrassed. Then he only wanted to give me a percentage back on the coat I returned and then charge me full price for the less expensive coat. So I would end up owing him $ 79.99. I’m still confused. I then asked him to void the transaction and order me the more expensive coat instead of the cheaper one. I ended up owing $ 16.00. After not receiving my coat, I called customer service and they informed me that there was something wrong with the debt card I used. Not sure why they didn’t inform me that at the store. I finally got the coat shipped to me. Then to my surprise I received a letter from LL Bean, that whenever I ever want to return anything, I need to have a sales receipt or proof of purchase. Start saving receipts.

We have so much ll bean stuff, it’s not even funny. It’s all top quality, and when something isn’t right, they make it right. Called to see if they had the slippers i wanted today and they said they had just gotten them in. Drove all the way up there to find out they actually didn’t have them. They made a mistake and couldn’t call me back as they didn’t know who I was. They gave me a small gift card for my troubles and are having the slippers shipped to me in two business days. The service is top notch. The quality is second to none. And this particular store is as good as it gets.

This location isn’t nearly as great as Dedham. They have NO Clearance and the store in very small compared to Dedham. The staff weren’t friendly and didn’t look like they even wanted to keep their job, I wonder why!

***This was my first ever visit to a L.L. Bean though I am familiar with the brand (or maybe I just thought I was); I always assumed L.L. Bean was an upscale brand like J. Crew; maybe I just never took the time to truly understand what this brand was about because the variety and very reasonable prices seemed much more akin to an Eddie Bauer; there is a lot of variety here including apparel, office-​like supplies and outdoorsy-​nature-​and-​travelling stuff; it is a big store and fun to explore***
This L.L. Bean has its own huge and free parking lot; it is very easy finding an open space.

Excellent customer service! I needed assistance with some returns and the people who assisted were kind and incredibly helpful. The store was super busy but I was treated as if I was the only one there. THANK you, LL Bean!

I never have given a 5 star before until my visit to LL Bean at this location. After numerous search on boot sizes, I gave up. I walked around the store and was about to leave, when Randy called me back! The man was actually working on finding my boot size for the last 20 mins. Even I gave up, but he didn’t!!! If it wasn’t for his EXCELLENT customer service I would have to wait until Jan 4^th to get it.
LL Bean true to their guarantee, their customer service is just darn impressive also. I’m a customer for life.

I love LL Bean and this store is no different. Terrific selection and top notch customer service. This is also a very easy location to get to. Highly recommended.

Updating by two stars: their lifetime guarantee is AWESOME. Staff has bumped up the friendliness quotient since my last review. Stuff is still overpriced and not my style. Parking lot still a nightmare.

L.L. Bean is a great store if you’re in search for outdoorsy items, winter sweaters & dog paraphenalia. We have been loyal customers for years and this store is always well kept and easy to find what you’re looking for. I still have my L.L. Bean backpack from 93′ ordered thru catalog, my husband and father continuously rock their sweaters I gave them for X-​Mas over 3 yrs ago & our dog’s mint flavored rubber chewy ball has taken a beating… L.L. Bean items stand the test of time. However, if you must return or exchange, always good to know their policy is very customer friendly and one of the best!

I like LL Bean. The company makes good products and I recommend people, in the least, take a look at what LL Bean has to offer.
I was greeted with friendly and helpful staff. The cashier answered several questions and went out of her way to be helpful.

Just came back from shopping there for the first time. I was impressed that the Christmas music was not the same tired old carols or the stupid gimmicky crap.
Clerks were helpful. Store was neat and clean. Otherwise, the products seem to be the same items that they’ve always had (fine if you love it, but I was yawning).
I was a bit perplexed why the ceilings were like 90 feet high (what a waste of heat!).
The checkouts are hidden in a room at the front of the store. One stands in a line and the next available cashier has to shout out that they can take the next customer. Maybe this folksong is a big hit in the pines of Maine?
I was also curious why some imbecile would design the exit from the store with a sudden, hidden, curb. Sure, they probably get a chuckle when they see people stumble and fall, but that ain’t no way to treat a customer.

I guess I need to wait ten or twenty years before thinking any of the clothes here are fashionable. We came in armed with a big shopping list (and ready to SPEND): blankets, bathrobes, pajamas, slippers, coats and maybe some miscellaneous items.
The honest truth is that the selection is either dismal, or LL Bean got lazy. We walked out with just two pairs of slippers (great because of the lifetime guarantee). The pajamas were all thin and flimsy and not very warm-​looking. Coats all seemed to be made for people under 100lbs and four feet tall. Blankets were boring and the only one that stood out was a bit much for a «hey lets get a blanket» purchase at $ 300.
Overall, we really just didn’t like anything we saw. In Maine I can find all kinds of things I want to buy but the selection here was just blah and not with buying just for the sake of buying.

I love my LL Bean slippers. I have found them truly comfortable for years. I was so disappointed when they ripped on the side. The slippers were a present from my college aged son. When he got home and saw the rip he let me know I had a lifetime return and repair policy. I don’t know how they do this, but I will buy much more from this company that stands behind their products.

I LOVE LL Bean and have been shopping with them since college. While the Mansfield store is small compared to the Freeport, ME store (s), its still a very nice store with a helpful sales staff. They don’t have everything that’s in the catalog, but there is still a good selection of products. Highly recommend!
The Mansfield store had a nice ‘reception’ for their customers when the spring line came out. They had wine, food, and 15% off all purchases.

This place screams yuppie wilderness hippy. A very odd combination but one I admit I like. The clothes are wilderness-​trendy and comfortable but rather pricey. The only thing I’ve bought here so far were a comfy pair of brown winter boots on clearance for $ 24, down from $ 50. Woo! I love their clothes but quiet frankly I can’t afford most of it. Oh well. That’s life.
In the middle of the store where most of their fishing and outdoor equipment is they have signs posted with upcoming classes and group trips in the area. I’d love to check it out sometime.

It’s not the Freeport ²⁴⁄₇ Maine store but it’s 2 ½ hours closer.
Initially I went there to get some hiking clothes for a trip to Scotland, ending up buying all kinds of clothes for the trip — all without gawdy designer tags & labels (I don’t like wearing clothes overseas that scream «American» from a mile away).
Then I bought a nice pair of snowshoes, boots, & poles with a gift card from the kids last Christmas — and have spent hours & hours out in the wild in complete comfort (OK once the boots were broken in) since.
The staff is awesome — there and really there if you need them and not if you are just browsing.
A bonus is it is located inside «Mansfield Crossing» which is fairly new and has quite a few of my other favorite shops like Borders, Kohls, Payless, Best Buy.
PS — I spent a couple hundred $$ there for my trip which seemed expensive at first, but I’m being seriously here — it was cheaper to buy all the clothes that I did than to have them cleaned just one time in Scotland. I should have bought twice as many clothes and tossed them there!

The store is bright and clean. They don’t have tons of selection; so you usually end up ordering from the catalog. Wait until the end of the season and you will find bargains in the store.
I got nice sandals at the end of the summer on sale at about 50% off.

The only other Bean location I’ve visited is the Flagship in Freeport, so this one is much smaller by comparison. Otherwise;
Nice store. Very friendly and helpful staff, good selection of Bean products. Love their top quality stuff, just can’t afford a lot of it.
Most of the staff is pretty knowledgeable about the products.