Simply Mac

I visited the store to have, what I thought, a simple problem fixed. The simple problem was actually a major problem, but Christina helped me from the second I walked in to the second I walked out. She provided me with superior service, professional advice, and went above and beyond to help me. The visit lasted nearly two hours, and Christina didn’t seem annoyed, frustrated, or overwhelmed that the issue was taking so long. I highly recommend this location, and I commend Christina for a job well done.

I brought a Macbook Pro in with a cracked screen. The gentleman that took the laptop in was good. I saw him interact with the customers ahead of me and he was very attentive and helpful. He warned me that the repair would be costly and suggested alternative ideas in case I didn’t want to get it done.
The technician that called me a few days later gave me an estimate of a little over $ 1,300 to replace the screen. When I said I didn’t want to do the repair he suggested I take advantage of their recycling program if I didn’t want my Macbook to «just be a paperweight». I’ve had experience with people who try to take advantage of the uninformed and that’s the impression I got from this guy. Why would I throw away a nearly new $ 2600 computer just because it has a damaged display? To be fair, he did waive the $ 50 diagnostic fee since the damage was readily obvious. When I went in to pick up the device the staff was very friendly and helpful.
I went to the Apple Store and was able to get my «paperweight» fixed for $ 720.

Helpful salespeople, great service! Went in to buy an iPad and the saleperson, Kevin was very personable and knowledgeable.

Ditto on Steven J post. Horrible customer experience. I even called ahead of time and asked if I needed an appointment for a battery replacement. Was told no, come in any time — meet are open till 9pm. Guess what? Tech only works till 6pm. Was told to come back on the weekend, but Sat is best cause they wouldn’t have time to help me on Sun. R U kidding? Expect this place will close soon.

Super helpful, friendly, and knowledgeable! I believe Alex was the person who helped me (?). My iPhone 5S had been acting up for a couple of days. Alex identified that it was a hardware issue and I walked out with a brand new phone under my warranty. Would definitely recommend it.

dont waste your time there as we did…
tried to get a simple replacement charging cord for my daugther, per the warranty
and the staff refused to do so, after about 25 minutes of «checking».
come back tomorrow when the manager is here”…