Braums Ice Cream & Dairy Strs

We had not gone into a braums for a very long time. We wanted an ice cream and as we had to go through Mansfield decided to stop. We decided to go ahead and eat as we were beginning to get hungry. Our order was started by one person and completed by another. While we were waiting for our order we picked a table. We had to ask for the table to be cleaned as there were scraps left over from the previous user. Same with other tables we looked at. When our order was ready, one of the salads was given the wrong dressing and one short as paid for. The other salad was wrong but I had already started to eat it so I left it alone. I had ordered the strawberry chicken but given the plain salad. My grand daughter ordered a hamburger, not cheeseburger, but was given a cheeseburger. I think Braums needs to stick to ice cream and leave the rest to McDonalds.

My burger was really good, and the service was timely. 3:00 in the afternoon, and they have a steady stream of customers. Always enjoy Braums.

Been here several. Not really sure why we keep coming back. Probably because the ice cream is very good. But the service here is to be less desired. What is worse is how filthy this place is. Especially behind the counter. I can’t believe we eat what is being served from filthy containers. The topping containers are completely open. Dried melted ice cream milk is everywhere. Just a filthy place to eat. So sad.

Talk about an incompetent staff. First off, I wasn’t greeted. At all. The girl just looked at me with a blank expression. Not a «what can I get for you, what would you like today», absolutely nothing. Second, it took a good 10 minutes till they called my order. Well the dumb girl who took my order also gave me the wrong number. Apparently there were 2 #68s. Okay, no big deal. We waited for another 5 minutes and we finally had our true order thrown at us. Literally. They threw it on the counter. I get in the car and BAM. Wrong order. So we go in to correct them (again) and there was absolutely no apology. No: oh sorry about that, we’ll fix it, my bad. Nothing. Instead I received a salty «it’ll be right out». Uh, no thanks. The food was pretty decent, but Stay away from here. I understand fast food can be tough, but there’s no reason to be rude and uncaring about your customers. No. Thank. You.

I walked in there expecting some sort of greeting but everyone was way too busy filling the driving thru orders to acknowledge that I was standing there. I can’t forget an employee was in front of me filling ice cream cups and would not look up at me. The least that could have been said was «we’ll be with you.» The employee who took my order had to be redirected to take care of me. Then the girl who refused to look at me was the person who charged my for my double dip waffle cone ice cream.
The ice cream was delicious but the service sucked.

This location has way too many flies inside. There’s no excuse for that. The store wasn’t very clean my 6 year old even commented on the amount of flies in the restaurant. We won’t go back there.

Very inexpensive !!! And pretty good. Only purchased 2 ice creams but was surprise when my large brownie sundae and cone came out to only $ 4 and change. Friendly staff. Nice kids. Unfortunately I won’t go back because I can’t! I’m from out of town here on business!

In the pouring down rain the drive thru refused to sell me a half gallon of peppermint ice cream, insisting I would have to come in to make this purchase. At 2;00 in the afternoon with NO line, the mgr can’t manage to use another register to make a sale? Never going back to Braums!

This particular store used to be kind of messy and slower in service. We go there for the ice cream after movies and such.
The last few times we’ve been in, the service is friendly and actually cheerful. The lobby has been clean and we decided to get hot food last time.
The mushroom burger was out of this world, and we got it in just a few minutes, even though it was pretty busy for a Thursday.
We will definitely get dinner there again… and ice cream!

Gotta love the ice cream! Good burgers and fries! This place is usually packed do expect a wait. It’s usually pretty messy but tonight it’s actually clean and no rush. I got the egg nog shake and it’s so good. It tastes just like egg nog!

I waited patiently for my burger and fries for 15 minutes. When orders placed after mine were coming out, I asked the manager where my food was. She then went to the kitchen so I thought my burger was going to come out soon. I was wrong. Several more orders came out but none were mine.
After 25 minutes of waiting I asked the manager for a refund. The manager blamed the poor service on so many people ordering at once. That didn’t stop everyone else from getting their food.
This place has many employees but few workers. I will not be returning to this location.

Waited 25 mins for 1 burger and 1 fry. Asked for refund when my number was still 5 off. Very slow and disorganized. Not returning.

Braum’s is the only ice cream place we have found that allows my daughter and me to enjoy some ice cream as a result of the minimal & more natural ingredients than other ice creams. The burgers are delicious and they are regularly creating new speciality burgers to sample and enjoy. My family of 6 can eat a meal including ice cream for less than the price of even McDonald’s and the food quality is highly superior.
In addition to the restaurant, Braum’s offers a small «country» store complete with non-​GMO and non-​hormone added milk, cheeses, eggs, bread, cereals, and etcetera and all for lower prices than a traditional grocery store. This store also provides gluten-​free and other organic foods. If you want nuts or dried fruits, you cannot beat the prices! We go there specifically for tomatoes, avocadoes, and other fresh fruits as these prices and the quality of these items are superior to grocery stores.

Often a dirty restaurant with staff that has a poor and disrespectful attitude. I often drive through to get chocolate milk after I run or work out. Several times instead of good super yummy Braums chocolate milk the drive kids will try and lazy their way out of work by just tossing some chocolate sauce and milk together and blending. The service general takes forever for even simple orders, lord forbid that they can get a complex order correct. Avoid this place because there are better places for ice cream and burgers in Mansfield.

Really, one of the best fast food burgers out there. I’m bummed that there are no Braum’s down in Austin. The ice cream is delicious, and it’s just a cool little store. I usually visit when I am in the neighborhood.
A-​OK