TD Bank

the staff here are friendly but the lines can get kind of long and some times they only have 1 person working the teller.

After a snow storm, I went into this branch on 01÷06÷15 at 3 PM to complain that they did not shovel the street outside of their branch on either 10^th street or on 3^rd avenue. Almost every other business and private home had shoveled. It was very slippery and dangerous to walk past this branch. The assistant «manager», instead of apologizing, began to justify the lack of shoveling and argued with me, telling me that he was wearing a suit and, therefore, couldn’t shovel. No wonder this branch gets such poor ratings.

I have been a business and personal client since before commerce (now TD) was even in New York. I do a lot of varied transactions and rarely need help. But when I do, this branch is not the place to go for it. Every employee is consistently terrible at their job and it is simply a waste of time to even step foot in this place.

Today I went into this branch to apply for a credit card and a nice lady named Lori helped me. She was polite, friendly and very helpful. She also was very real and didn’t try to shove a checking account down my throat. I’m happy with the one I have at a different bank, but the minute I’m not I’ll head over and ask Lori to set me up!

I like and hate the «Green Machine» ATMs. They are cool, but it is really easy to push the wrong buttons.

My only experience at this branch is with the ATMs. I will say this: they did have A/​C cranking at this location’s lobby. I wasn’t stifling trying to get my money deposited, unlike at the TD location near my home so I’ll give them that.

This is an extremely poorly managed branch of TD. I have had a personal and business account with Commerce/​TD for nearly 8 years. Service began to slip and other issues began to occur, which led me to get in touch with manager Steven Abel. My experience with him led me to close my accounts with TD since this was the branch convenient to me and essential for my small business account. I’ve had better experiences with other TD’s, but I would not advise anyone to bank at this branch.