Rite Aid

They don’t answer the phone. And there’s no recording. I’ve called three times in a row because I need to refill a prescription. I even tried to do it through the app but then I received a text that said to call — which I did, yet again to no answer.

Good pharmacy but short hours on the weekends, call 1^st to see if the pharmacy is open. This drug store has typical drug store items, slightly less pricey than other Manhattan options and they also have greeting cards, ice pops, cereal, ice cream and other groceries.

I normally don’t complain much. But I need to give a suggestion so the rite aid can improve the service on this location. I often go to rite aid stores in other locations and today I need to go to upper westside and I’ve been this rite aid on w70th street. I think other rite aid stores have better service. The rite aid store on w 70^th street is not good customer service on pharmacy and the cashier counter on the front seems not friendly or unhappy.

The pharmacist is incredibly rude at this location.
I’ve seen her yell at an elderly customer in front of me for not remembering her insurance card.
On a separate occasion, the same pharmacist yelled at me and gave me attitude when I simply said «excuse me» to get her attention after waiting 5 minutes in silence, all while a different pharmacist flat out ignored me.
The worst.

My first Unilocal for a pharmacy. I’ve been going to this Rite Aid for years but lately they have exceeded the bounds of good service. Caring women work there. The pharmacists and the assistants. Priscilla. (I hope that’s the right name!) Lisa. … And always tuned to preventative care. Keep up the great job Ladies!

WARNING: IT IS NOT ON 60^th STREET… found out last night in the freezing cold that this location doesn’t exist… it’s actually on 70^th street.
Someone needs to update this info (cough, cough, Unilocal

I used to love me some Rite Aid. They always had some of the best BOGO deals. True Buy One, Get Ones. Now it’s more like BOGO50%OFF. But I shouldn’t really complain. I did get 5 bucks towards a future purchase with it.
They did fall far behind CVS for easy redemption of coupon and cash back deals. But now they have a new Load2Card program that works better as a concept than in practice. Or maybe it’s just that the cashiers aren’t trained on how it works yet.
This location is rather cramped, but they do manage to keep it clutter free. Which is a feat in and of itself. But there are some things missing. They don’t carry the full line of Revlon ColorStay. The darkest shade they have is Caramel. And that’s my pale, in the depths of Winter skin shade. And I couldn’t find the Rite Aid brand Exfoliating and Cleansing Puffs. At $ 3.99 for three, that’s a very good deal, but maybe this store just doesn’t carry it.
There aren’t very many Rite Aids in the UWS, or in all of Manhattan for that matter, so just going to another location isn’t much of an option. So I guess I’m stuck with this one. *sigh*

Has been said before, but pharmacists are unfriendly. My entire experience was uncomfortable. I went to fill in two prescriptions (medications that need to be taken together) and they told me the wait would be an hour. i was in a rush to get to class, but an hour was fine. After an hour, I asked how much longer, and they told me 20 more minutes… okay, at this point, I’d be pushing it but I had to stay because I waited this long. In another 20 minutes, they told me that they can’t fill my prescription because they «can’t read the doctor’s handwriting.» This is after waiting an hour and 40. I’m obviously angry, and they say they «can’t call my doctor» for confirmation. So I tell them fine, just give me the 1 prescription — and they ask me to wait another 20 minutes. I missed my class.
Oh, and one of the women who worked at the pharmacy had the nerve to tell me that I only waited for half an hour. She had the WORST attitude. Honestly, why work customer service when you can’t deal with people?
NEVER. Again. Duane reade all the way.

Pharmacist are horribly curt and rude. I have been there twice and both times experienced the same awful customer service… I will walk farther to avoid this pharmacy… On a positive note the upfront staff is very nice.

I shop here because Rite Aid has some of the best deals in this expensive town BUT if I were paying full price for anything, I wouldn’t walk in this store EVER.
This store is DIRTY, the staff are overworked, shelves are messy and they don’t bother restocking. Things are NEVER available.
CVS is two blocks around the corner and much much nicer!
Site note — their pharmacy is fine and much better than duane reade but still a depressing place to walk into. The management really need to do something about it.

Really great sales. I think I picked up 25 Vitamin Waters for $ 25 a few weeks ago :)

This place is dirty and grungy, but who cares, they have awesome sales! In my neighborhood, as far as I’m concerned, this is the première establishment to find amazing bargains on laundry detergent, paper towels, toilet paper, cases of beer, cans of soup, and cereal… Unquestionably, the store itself is a little bit dilapidated and behind the times, but so what, just get in and get out… I can’t recommend it for a pharmacy or for having your photos developed, because I’ve never utilized these services, but for shelf-​stable food shopping and toiletries, it’s the bee’s knees.

Three stars for friendly, smiley customer service.
The negative: It takes an entire seven days to develop photos here! TOO MUCH. CVS develops overnight!

Okay branch, well located near transportation. Has some food products as well as the usual drugstore stuff.