Rite Aid

Crowded aisles, dingy, not very well-​stocked. Nice clerks, though, and that’s something.

I have a lot of health issues and fill a lot of prescriptions at this location. This pharmacy is exemplary, and Cecelia, Basil, Rosie, Kady and everyone are always very careful and considerate. I’m grateful that they always do such a stellar job in following up on my refills. The pharmacists are very fast and accurate. I’m so appreciative to receive such consistently great care!

I wish I could give them zero stars. This location is extremely rundown. It doesn’t matter what time of the day it is there’s always a line at the registers. The crazy dirty customers that shop here don’t help either. Too bad this store can’t taken over by Walgreens/​Duane Reade.

This place is so, so bad. Whoever the district manager is for this chain should be replaced immediately. The aisles are cluttered with junk, shelves are disheveled and customer service is beyond terrible. The line is always long, and there is NO reason for it! Tonight, there were four people behind the counter, with only one working – slowly. A ‘manager’ stood at a register talking to someone behind the counter, drinking water out of an old, dented plastic bottle. I walked up to the register and he’s like, ‘someone will be with you soon,’ and just walked away. I’ve been coming here for years and it just never gets better. I am waiting for someone to make the decision to bring in automated registers like duane reade has. At least the machine says ‘hello,’ and ‘thank you!’ I don’t expect this place to get any better, since, after all these horrific reviews, nothing has been done yet. Fingers crossed for a decent competitor to move in and close this place down.

The store itself is fine but the pharmacy area is definitely lacking in knowledgeable pharmacists. The only one that has ever been there the several times I’ve asked for recommendations /​info appears to be very young, like 18 years old. She is never able to give information relating to over the counter /​prescription drugs. It’s kind of scary. There should definitely be someone more knowledgeable on hand.

This place is dis-​organized and dirty. The products are all over the place, some are opened and used. The staff just walk around and chit chat with one another, texting on their phones. There’s better Rite Aid stores farther down, by 125^th Street.

When the uptown 1 train skips a few stops going between 96^th and 145^th Streets, you will likely exit the subway close to this dumpy drugstore.
I was here over the weekend thanks to construction in the subway. Two shoplifters were being handcuffed by NYPD. Shame on the store owner for calling the police to hand over kids who seemingly only attempted to steal a few pints of Haagen Dazs ice cream … a justifiable misdemeanor in the sweltering heat?
Chaos rules in the aisles. Displaced items, poorly stocked racks, filthy floors, this Rite Aid has it all. Two stars for carrying umbrellas during the unexpected thundershowers … my only reason for going here.

I am not a fan of this store. I am being very kind in giving this store a star. I have gone in there and i have always had very poor customer service. If you ask for some assistant, its like pulling teeth. No one seems happy working there and you always have to double check to see if your getting the correct sale price or discount. I have been almost cheated a few times on the price. There is always a long line, but I don’t mind the line. I get upset when I get to the cashier, and they are like zombies. I would love to see a smile or something… so that I know that their human and have some sort of personality. I only go to this store if I have too.

Im giving 3 because the store changed soooooo much! Way bigger and cleaner, although it could have been better, and if they can have restrooms for the costumer.
They can stock their selections better, compared to the oher branch in 110^th
ive been using this store for years. I come here for everything!
Ive met some of the rudest staff and even managers here! Very unprofessional and unfriendly ones, thank god i dont see them no more!!!
The cashier line, i wish they can make more room. They have to do something, specually when the register is all the way at the back, how can you possibly pass by through if you have costumers in each register and you need to go to the back end? People got strollers, shoppibg carts, walkers, electric scooter for disabled. Just imagine…
I will update my review if i see any changes

The pharmacy at this Rite Aid is horrible. Thank god my medicine is not a life or death situation because I’ve had to come back 3 times after providing the same information every time. The epipen they tried to give me expires in a month… Really?

Yes they remodeled, but the staff is still so slow and the managers don’t seem to jump in to help when the lines are long.

They really cleaned up the store, and the workers are friendly. The only thing is that the lines can get really long, although they are not as long as they used to be.

I recently revisited this location, and they’ve really cleaned the place up a lot. It’s clean, seemed to be well stocked, and the employees were actually polite and helpful. Maybe all the crappy reviews on Unilocal were heard? Whatever the reason for the turn-​around, I’m glad they seem to have made a change for the better. Even the line was short and moved quickly, however I could have just been in there at a slow time of the day.

Does the store now look somewhat better? Yes.
And that’s it. The lines are still ridiculously long. The staff is either consistently outnumbered or moving at the speed of death. There are regularly completely bare sections of shelf. I only go there when there is NO other option to get what I need.

It’s like Rite Aid reads their reviews!
HELLO REMODELED RITE AID! HELLO MAKEOVER!
The aisles have been reworked to be wider, brighter, & neater. The registers are manned — with more than one cashier! — and the line is significantly shorter. When the line starts to get backed up, the manager calls for another cashier and BOOM! you’re out the door with your purchases.
The unpacked boxes that used to litter the aisles are gone. The employees are friendlier, filled with smiles & eager to help you find what you need. The store is bright, clean, & organized — just as you’d expect from a drug store!
I don’t know if it’s under new management, or they’re big fans of Unilocal,or what … but shopping here is suddenly bordering on pleasant. Well done, Rite Aid!

First of all, YES, the lines are long and very slow. But to everyone complaining about the length of the line: Maybe the problem is YOU. If you would put away your phone, okay, stop hittin’ the Twitter to whinge about the «OMG LONG LINE» and have your store card and payment ready, I can almost guarantee your experience would be a THOUSAND times better. Also, their computer system at the register is PAINFULLY slow. I’ve never had a cashier NOT apologize to me for this. So if you really want to make this a better Rite Aid, pay cash. Speed of light checkout.
Now for the praises. Seriously, is this Rite Aid psychic? If I go in with a clogged sink in mind, Drano is 50% off. If I need to do laundry, BOOM, there’s a special on detergent. And you can bet your boots that exactly once a month, both tampons AND chocolate go on sale at the same time. Rite Aid, you complete me.
Here’s where I’m going to get lanced to bits: their store loyalty card is better than Duane Reade’s. Ever since Duane Reade switched to the Walgreens card, oh, a million months ago, I have yet to see a single reward. Not only that, but they kept finding ways to cheat me out of the point I’d accrued by switching over their system or whatever.
HOWEVER, I have oft been pleasantly surprised by receiving unforeseen perks with my Rite Aid card. An armful of products (because who takes a basket, really?) will sometimes ring down to $ 2 with points, sales, and coupons.
So here’s my advice, if you’re just not that into this Rite Aid, maybe it’s not them… it’s YOU. You are, in my opinion, more than welcome to shop somewhere else. And make the line shorter for the rest of us.

Use this pharmacy as your last resort! It is almost guaranteed you will be waiting in line for AT LEAST 5 minutes. They probably won’t have what you are looking for IN STOCK anyways… and not to mention the fact that you may end up with a record after you drop kick one of the associates here.

Never go unless you have to and only then bring a book for the line.

This place is great! They have a doorman!
I love harlem!

I stopped into Rite Aid to print a couple photos. I had called in earlier and was placed on hold for about 10min, so when I hung up and called back, before the pharmacist could transfer me again I asked if they in fact printed photos and she indicated that they did.
When I arrived, as many of the previous reviews attest, the line was incredibly long (how can it ALWAYS be long?) and the photo department was stuck behind this line with no staff. I tracked down another pair of staff that finished their chat with eachother before turning to me and telling me that the developer was broken. Great.
I do not know about their other services, but the staff I spoke with were far from helpful and I am glad I didn’t have to wait in that line anyway!