OvRride East Coast

This is a review for my second trip with OvrRide, and my last. The first trip was on MLK Jr Day and the only complaint was the long return trip due to traffic, for which OvrRide is not to blame.
My most recent trip was on Monday, Presidents’ Day. My partner and I were of the last to board the second bus at the Union Square stop. As we were waiting to board, we were told that there was only one seat left on the bus. Inconvenience #1. Asking how this could be possible, we were told by the OvrRide coordinators that sometimes people who purchase tickets for a specific stop try to board at a different stop, which messes up the numbers on the buses. (We don’t understand how this is at all our fault and the coordinators did not take any responsibility for not properly screening passengers if they were supposed to board at this stop or not. This is either a huge flaw in their system, or just plain incompetence of these two leaders.) The coordinators tried to «help» us by calling other buses running the same day if they had room on their buses. There wasn’t. Eventually they said we were «in luck» because they «made room» for us by sacrificing one of the front four seats designated for the two coordinators. My partner and I sat completely separately, which was inconvenience #2 because we shared one bag for our belongings. We endured a 2+ hour ride sitting with random people and did not enjoy the same exact movies that they played on our first trip. Does OvrRide only own 3 different movies?
After arriving at Hunter Mountain in a sore mood after the morning fiasco, my partner and I vowed to return to the bus early enough to find seats next to each other for the ride back. On our first trip with OvrRide, hardly anyone left belongings on the bus to «save their seats» and a seat shuffling on the return trip was no big deal. The staff did encourage passengers to leave things on the bus, but in our prior experience, no seats were assigned and swapping was not an issue.
We returned to the bus at 3:50 pm before the requested 4 pm return time and found seats that did not have any belongings in them and sat together. Honestly we were anticipating some flack and we were definitely given some. On the entire 4.5 hour return trip, we were given dirty looks and received backhanded comments about our new seats, because other people apparently felt they owned them and that we were intruders. My partner and I did not engage or respond to any comments or looks. We felt that the OvrRide staff did absolutely nothing to assist us, defend us, apologize or take responsibility for their messed up seating situation and the essentially overbooking of the bus. Our entire trip was ruined and we felt negatively targeted and truly unhappy during the entire ride. I will never take a trip with OvrRide again and I will discourage any friends from riding with them in the future. The coordinators were unprofessional, their system is flawed, and I felt the service was overall incompetent.
It was the worst experience I’ve ever had on a bus trip and I will never forget how poorly I was treated. The staff did not take any responsibility or action to correct their mistakes to make it a pleasant ride for us. Their «accommodation» of us by sacrificing one of the front seats was a cover up of the fact that they screwed up and didn’t want to admit it. Whoever the individual was who boarded at the Union Square stop instead of their requested stop should have been removed from the bus and my partner and I should not have endured the scorned treatment that we did. OvrRide has lost at least two customers.

I’ve used OvRride half a dozen times since getting my gear shipped back to me from Oregon last year. I had been in a state of depression because I live in NYC and don’t have a car (neither do my friends, and we’re all too broke to rent cars, and none of them even board anyway) so it was a HUGE relief to stumble across this service. I have had nothing but A+ experiences each time. I’ve taken trips to the Catskills and VT so far. the trip coordinators are always friendly and the ride is super comfortable even when crowded. There was a bathroom issue one time but the good far outweighs the bad. Plus, free bagels and beer?!? I’m in love. My only complaint is that their website does not have a careers section !(srsly tho, how do I get this job??!) keep up the great work guys !

Took a day trip to Hunter. The bus was on time, the trip leaders were friendly, they served bagels and water in the morning and gave out some beers on the way home. Tickets were smoothly handled. All in all, a really straightforward way to do a day’s snowboarding from New York.

Clutch… only bus that went to Vermont for a day trip on my husband’s birthday after another company we booked cancelled due to low reservations. Goes without saying they are diehards and diehards ride with them. Will def book future trip!

Ovrride makes the winter season so much better. A simple click and all you have to do is show up and they take care of the rest. From a fun bus ride while watching movies and drinking beer with your new friends to a plane ride exploring the ski culture around the world, they got it all covered.

Great experience! The bus ride to hunter mountain was quick, staff offered water and bagels with cream cheese!, ski conditions were stellar and on the way home they had cold beers! Love it! We will definitely use override again!!! :)

I snowboard a lot of different mountains & have used various bus services. This by far has been the worst experience. I’ll begin with the bus which was a tight fit and uncomfortable. The driver couldn’t seem to regulate the temperature so we were all sweating & doing anything to cover the heaters at the back of the bus. The bathroom smelled like a porta potty that hasn’t been maintained in months. Why wasn’t there an air freshener?! Disgusting.
As for the company itself: we arrived at the mountain around 9:20 but they had us wait on the hot bus in our snowboarding gear until 10am when the coordinator finalllllly got the lift tickets!
On the way home, we did enjoy some beers provided by the company which was a nice way to end the day & to unwind. HOWEVER, we stopped at a rest area & people on the bus decided it was ok to get cases of beer and get annihilated on the ride back. The company should not allow people to bring such large quantities of beer as it disrupts others when the drunks get rowdy! I even felt bad that the coordinators had to deal with the drunk mess because it definitely made for an annoying ride for them too.
Aside from all these hiccups, the mountain itself was amazing & a good time. The coordinators were nice and even provided us with bagels once we all started waking up from our morning naps. For the price I expected a little more but as long as I get on the mountain I guess it is what it is.
Ride on!

Overall an okay deal — $ 79 for bus & lift Camelback (lift tix are usually $ 63). Bus is in good condition and is comfortable (with some bathroom problems). They have later departures to take advantage of night skiing.
But the bus route is terrible!
After being picked up at 8:40, it was another TWO HOURS after the last scheduled pickup before we left the city and hit the highway because of additional unscheduled stops.
The bus pickup route was Williamsburg, Soho, Union Sq, UWS. Convenient for everyone. Great! But THEN, the bus looped BACK down past Union Sq, over the Manhattan Bridge, into Bklyn… then looped in an obvious nonsensical circle around Williamsburg (with no pickups)…then stayed on local roads all the way into Bed-​Stuy and then FINALLY headed to the highway.
There is a charity that joined us, that I think was an extra brooklyn pickup, but that absolutely should have happened first so that the rest of the trip was not delayed by such a long stretch. And it should’ve been announced and discounts offered for time lost. They didn’t explain why there was a delay or wtf was happening. If I was going to spend 4 hrs on the bus then I would’ve gone up toward VT instead. This was completely ridiculous.
Water was provided, no bagels or snacks. They played hyped/​energetic music the whole trip (not really letting people sleep). The bathroom was out of order (did not flush) and was FILTHY. It looked like someone vomited all around the seat and there was no toilet paper, even on the way up to the mountain. Disgusting.
Overall, I’m really disappointed in this new company. I was excited to have another better contender to Urban Sherpa but this was a huge fail.