Liberty Travel

If I could give a business 0 stars, it would be this one. My fiancé and I had the WORST experience there, and they ruined our honeymoon. We went in 7 months before our wedding to plan our honeymoon. 5 months later, we STILL didn’t have a plan. They strung us along for 5 months and then said that we owed them $ 10,000 in a month. We asked from the beginning if we could do a payment plan and were assured that we could– this was not true. I couldn’t understand how 15 days in Europe were costing $ 13,000! So I priced out the hotels on my own and came up with $ 4500 in hotel costs. We ended up booking our own flights because it was taking them so long to do so and we didn’t want the prices to go up much more. So, $ 3,000 for flights, $ 4500 for hotels, meals out were NOT included… Where is the other $ 5,500 going toward? They didn’t have an answer for that and couldn’t give me any sort of breakdown of costs!
Then they told us that the first 2 hotels that we wanted were fully booked and we’d have to pick new ones. Basically– they waited too long! Plus when I called to complain and try and save the deal, the manager I spoke to– Sebastian– was beyond rude and was basically screaming at me. He told me how his agent that was helping us came in at 6am that day to figure this out… okay, well why didn’t he work on our trip the rest of the 5 months? I’m supposed to feel bad for the agent that screwed everything up?
ALSO– The reason we went there in the first place was because they supposedly had a registry program. When I asked about this, they had no idea what I was talking about and assured me that I was misinformed. WELL. After doing some research, guess what I found?
!!! They had NO idea and when I set it up for our trip and sent them the link they were so impressed and shocked that it even existed and they didn’t know about it. They told me how they called all the other branches to tell them about it. I mean COME ON!!! The so called manager didn’t even know that his own business offered this service! This place is a joke!
So here we are, 45 days until our wedding with no honeymoon and flights we have to cancel. We’ll try and regroup and take our trip in a few months and just plan it ourselves, but I would warn everyone I know, AVOID Liberty Travel at all costs. They will waste your time, and try and scam you!