Fancie Nail Beauty Spa

This is a negative review of GROUPON, the freakin’ Bernie Madoff of Luxury discount sites.
Um. I can’t reach FN. are they in business?
I’m one of the poor chumps who bought a Groupon to this place.
I initially tried to get it refunded by Groupon over a year ago after reading the shady reviews and noticing that Groupon fudged the location (said UES vs. Harlem) and I live down in Brooklyn so I can’t have people messing around with locations. I felt Groupon basically didn’t really look into this business and they should refund me.
Well their customer service person said they «can’t issue any direct refunds» because of their class action suit. Uhhhh… that’s BS I’m pretty sure. There’s NEVER anything stopping you from refunding somebody, so the management at Groupon is just being a dick.
But I thought «okay fiiiiine…» and recently gave ol’ Fancie Nails a call thinking I’d go and redeem my $ 35 for whatever they’ll do…
so i gave them a phonecall, and the number is disconnected.
so I emailed Groupon… «can I have a refund now? i don’t even know if this nail salon exists anymore. their # is disconnected. I’m not spending 2.5 hours on the subway just to check.»
Groupon responds and says they can’t get in touch with them either, and says they want to «make sure I get taken care of» today by directing me to their class action settlement claim form… I am sure the customer service gig at Groupon must suck so bad right now and I feel sorry for anyone doing it because of all the ire they have to deal with…
well it looks like Groupon’s settlement claim form is for Vouchers purchased that had expiration dates, and they can issue new vouchers for use without expiration at the business for which they are originally purchased…
so I responded to the G’pon customer service rep that this does not help me if Fancie Nails has shut down entirely…
Granted I’m too lazy to go all the way up to Harlem and check… Groupon can’t even reach their ass!
has anyone else gotten refunded for this groupon?
does fancie nails exist?
well, time to go resume my life again, despite all the ways in which Groupon has attempted to thwart me.

–1 star.
It took me a while but here it is a review of this godforsaken place:
Purchased a dealfind voucher for $ 15 for a «Package includes a 20 minute manicure and 40 minute pedicure. «
The reasons why I should buy were:
*Ensure your fingernails are smooth, sleek and glossy
*Wonderful staff who are always willing to go the extra mile
*Treat fingers and toes to a complete rejuvenation session
*Relax and unwind in the sanctuary of a warm and cozy spa
In reality:
The place was tiny, size of a room with a makeshift cubicle where people got waxed/​did eyebrows. dirty floors, walls. It was not a spa, all ladies were of mandarin/​asian descent and spoke in their native language. PLEASE NOTE: I have nothing against anyone race, creed, sexual orientation, UNLESS you f*** with me first. Same goes for small businesses I love to support.
That being said, they didn’t bother to acknowledge me or any customer, I arrived and waited over 20 mins for someone to pay attention to me then they manhandled me into sitting down and getting my disastrous 5 min pedi done. In the whole 40 mins I was there only one girl spoke english to say ‘come here and sit’.
I sat there watching and waiting at first and the nail tools were never cleaned, the women were just cackling with each other and in and out came in people from the hood. Homeless men/​women and last minute add ons that were complaining about their ridiculus prices on a $ 10 dollar pedi. Although it’s advertised differently online and through the voucher, their real price in store is way lower.
Finaly I could not take enough and kindly asked to speak to a manager, told her thanks but no thanks, expressed my grievances in a polity way and told her that they needed to change cuz it was that unbelievable of a shitty place. I left without painting any nails, lost the money, had a horrible experience and I had a trip the next day!
Everyone is free to make their own decisions and Unilocal is only for reviews, they had ridiculous cheap prices but the customer service, hygine and ambiance was severely lacking. I implore whoever can do their research online or by word of mouth does first before something similar happens to you.

This place is the PITS the service is horrible!
The pedicure was bad. Now I have to go home to finish the job. Looking at their website is deceiving. it is across the street from the projects!!! I do not think the people who frequent this establishment look at online post. For those of us who do, don’t be hung up on the name. FANCIE!!! IT IS FAR FROM IT

Absolutely ridiculous business… if they are still in business that is…
I purchased a Groupon for three mani-​pedis. The first was okay. Not a nice nail or spa experience, but the lady was nice. The equipment and room are run-​down and appear dirty. Although I buy Groupon to save money, I always tip well. After the first experience I have booked twice more and have arrived to find the business shuttered both times. Tonight was the last straw. They don’t answer their phone, so booking online was the only option. A waste of two subway fares each time. The second time, on a Sunday they actually E-​MAILED me back and asked me to arrive early. I arrived before the appointment time and… closed for business. AGAIN… be prepared to find a closed shop when you book your appointment, despite what they say. My worst experience with Groupon, or any business like it.

Small, cramped, and definitely NOT a spa. I wish I would have read the reviews before purchasing a groupon. Now I am stuck and must return two more time. They don’t even wash the nail tools. They wipe them off and stick them in a sterilizer (that may or may not work).
I am all for the small business owner but the place is not professional. I had to instruct the lady on what a proper manicure should look like. And my polish chipped two days later!

Its a regular run of the mill hood nail spot across the street from the projects. There is no «spa» about it.
The groupon says a mani/​pedi is normally priced at $ 35 but that’s a dayum lie. Its a hood nail salon where you could probably get your whole body done for $ 35.
An appointment is unnecessary – why? Because its a hood nail spot and not a spa.
Service is nice. One of the women speaks english but the other ones… eh…not so much.
It may be «fancie» but it for dam sure aint «fancy». My toes and nails look sparkly & cute though. Viva la hood!

Clean and fast service. I used a groupon coupon where I paid $ 14 for Mani and Pedi ($ 35 without the coupon). Very friendly I’ve never had a nail shop be so friendly EVER! Allison is so friendly does a great job!

I agree with many of the below posts… this is a place with semi great service but not the posh of posh places. My boyfriend, 2 friends and I went there late on a Monday night. They were very accomodating but the place is no spa environment, very small and without the groupon, I’d probably never go again. That’s really rude what happened to you Stephanie D — only makes me want to not go there again.

I bought a groupon for Fancie Nail Beauty Spa. The description of the option I chose is as follows.
For $ 24, you get a manicure (a $ 10 value) and a spa pedicure (a $ 50 value; a $ 60 total value).
My two friends and I, one of whom we were treating for her Birthday, all had our groupons in hand and headed to the nail salon. Upon arrival, I was a little surprised by the look of the place. From the information given on Groupon, I expected it to be a little more posh. I decided, however, not to judge a book by it’s cover and to give it a try since we’d already paid for the service.
The service itself was not bad. Not the best, but again, not terrible. The place wasn’t the cleanest but the workers were pleasant and did a alright job of my mani-​pedi. The thing that really made me angry was this. I could hear the nail technicians speaking in Mandarin, a language which I speak, the entire time and I learned that they were totally ripping us off. They had taken down a sign that posted their real prices. A manicure was listed as $ 7, a pedicure for $ 10. On groupon, even the non-​spa pedicure is listed as a $ 25 dollar value. The spa pedicure is listed as a FIFTY dollar value. At one point, a woman walked in and asked the price for a mani pedi. The woman doing my nails answered in English, «17 dollars», and then, realizing her mistake, said in Chinese, «oops I forgot these 3 were still here,» (referring to me and my two friends who had grossly overpaid for our «discounted» services.) After all this, they dare to post signs in their salon asking voucher-​redeeming customers to still tip their technicians. First you are going to rip me off, and then you’re going to ask me to tip? No thank you.

I purchased a Groupon for a spa pedicure /​manicure, and 15 minute massage. As previous reviewers have stated, please do not expect anything slighty «fancie» about this place, because its surely not. While the staff are extremely nice and accomodating, the lackluster ambiance, and outdated décor make this place dreadful. I could barely relax during the massage as I layed on a table and could see storage boxes underneath, and as other employees walked in and out of the room!
The sweet deal got me here, but there is nothing that could bring me back… sorry:(

Clean, professional and the staff are the sweetest in the city. Their massage was amazing. Thank you!

Like the first reviewer said, you need to make an appointment first. So I called the salon and made my appointment for later that afternoon. When I showed up, there were two staff members and within 15 minutes a total of five clients — all with the same appointment time (it also seemed all of us had the same groupon deal). Nice staff but since I do not live the neighborhood, not worth going back again.

Hmm… Nice staff but you get what you paid for.

Bought a groupon for a manicure, spa pedicure, and 15-​min massage. (Just FYI, make sure to call this direct location phone number to book appointments, don’t book online bc the East Harlem location does not use the
website anymore.)
Do not expect anything fancy — it is a small run of the mill nail place. But, the staff are incredibly nice and accommodating, which is the main reason I would probably come back if I was in the neighborhood. Standard mani/​pedi. The spa pedicure wasn’t that special, but she did a nice job massaging my feet and legs and they feel nice and smooth. I am no expert on massages, but I thoroughly enjoyed my 15-​min. massage, even despite the lack of quiet. So again, don’t expect the ultimate spa experience, but it was worth the great groupon deal for my small budget!