ABM Industries Incorporated

I’ve been employed by ABM for 8 years, I have been in the industrie for 20 years. In the 20 years I went back to school and got a number of Certificates & License’s, AC & Refrigeration, Fire Safety Director, Boil’s license, Refrigerant use certificate, Air Compressor license, Custodial Services Certificate, These are just some of the few. I’ve worked very hard to became productive with ABM. They Fired me for no reason. It seen like they bringing in there own people. I hate to say it overall I greed they are racist. They treat there employees like Sh**t. Once ABM took over we started to have problem’s.
Ed Herna

CLICK
ABM does many things and one of the things they do is manage parking lots. After my experience, I really feel like they have no idea what they are doing. Maybe I’m crazy to think they actually care!
Today was my breaking point. I’ve been parking in the Webster Place Lot at 1435 W. Webster Ave in Chicago for over 15 years and it has gotten progressively worse. I pulled in today and when I hit the «ticket» button nothing came out. I hit the «call for assistance» button and nothing happen. My last resort was to dial (855) 234‑0260 which was printed on the box.
It was Nov 15, 2013 at 8:58am and I spoke with an ABM agent. ABM manages this lot. I do not know how to spell the agents name but I will phonetically try to spell it out… CAR-​KNEE-​CHE was what she told me. Carkneeche was not very helpful in getting my problem solved. In fact, she decided to hang up on me, while I was talking to her. I called right back and Carkneeche answered the phone again. I could hardly believe she did. I was so mad and said, «How dare you hang up on me!» Carkneeche said, «I was going to get you help!» I responded with, «Typically you say sorry for your inconvenience and I’m going to get you some help!» None of that happen. Carkneeche just didn’t care and hung up on me. I just find this unacceptable.
I then asked her when my help would be arriving. Carkneeche had no answers. I asked her to call the attendant on site and she told me that there was no attendant at this lot. Which is a complete lie! The attendant here is across in another building. She should have connected me but she didn’t. I was forced to pay for street parking even though I have parking included her. Thanks ABM for making me give money to LAZ.
On a side note the exit gate is also broken. The card reader doesn’t work right. I was told by the attendant here that it would cost to much to fix this. This is a real pain even though I have a validated ticket. When I hit the assistance button on the exit someone answers the phone. I tell them my issue and then they punch in a code and hang up the phone. Then I sit there listing to the sound of a phone off the hook, while the gate is keeping me locked in the lot. This disables the «call for assistance» button and then I have to sit there and wait. It can get really annoying. Once the phone finally disconnects I have to call again. Sometimes this takes 3 times just to get the gate open. I wonder if its Carkneeche because it seems like her kind of customer service.
I’m sure that there are some other great ABM parking nightmare stories out there and I look forward to hearing them. I wish ABM had some customer service in place but they don’t. I honestly have no idea who could have trained this person to deal with the public.