Kristin Egan, MD

Most unprofessional billing practices I’ve ever seen. After I figure it out, I will update this review with specific details.

My review is of their billing systems. I never even got a chance to see this doctor. I know some reviews said their billing person was rude and I can say she wasn’t rude to me today. But I will tell you guys what happened.
I made an appointment because I had an ear infection and now my ear is ringing. AFTER I made this appointment I saw these terrible reviews but i was kind of desperate but I made sure to ask questions before I had any unexpected charges.
They told me I would have to pay either $ 100 or $ 150 ahead of time (sorry I can’t remember exactly the amount) because I have a deductible. I thought that was odd and called my insurance who verified to me that this doctor was in my network and the office visit was $ 25 only. The office stood firm saying they needed to charge me for the entire office visit. Here I am on the phone with my insurance and they are telling me they are not allowed to do that.
I finally got out of them (insurance lady) that they are charging me ahead of time for any services beyond the doctors visit I might incur. I thought that was very odd. The insurance lady then asked me my symptoms. So apparently they will not let you see the doctor unless you pay for any unknown services you MIGHT get. Again, I had not been seen, I don’t even know if I needed additional services and they didn’t know that either.
I need to double check if they can do this but this was my situation with them. I will update when I find out if this was ok or not. SO FAR my insurance company says this is is a big no no. Doctors office is saying they are totally in the ok in doing this.
UPDATE: Ok so essentially this doctors office is charging a «deposit.» They don’t want to be out any $$ if you go in for an office visit and the doctor performs any procedure and you have to meet a deductible (this makes much more sense after seeing that this doctor likes to charge for every and any little thing (IE someone said she charges surgery fee’s left and right). I spoke to my insurance company 2x who said they are not allowed to do this and the doctors office said 2x they ARE allowed to do this. So who knows? What I will say is even if this doctor is in your network they are going to charge you a deposit just in case the doctor does something else.

I NEVER write reviews, however my experience with Dr Egan and her staff prompted me to do so. Let me start by saying, I was well aware prior to my first visit that I needed sinus surgery, I had been getting chronic sinus infections for many years. Doctor Egan saw me in early February and determined I needed sinus surgery to correct a deviated septum amongst other things. I scheduled my surgery for early March, and was told my surgery was a success and that I was healing nicely. (two follow up appointments with in 2 weeks after surgery) HMMMM… In mid April I started having severe symptoms, similar to a sinus infection. I was traveling, and was extremely concerned about getting on a airplane with major sinus issues. I visited Dr Egan’s office only to be told it was allergies, and was prescribed nasal sprays. Let’s just say the issue only escalated and when I returned to LA, I saw my regular doctor who but me on antibiotics. Since then I have had CONSTANT issues with my sinuses… In August I went back to Dr Egan after experiencing weeks of post nasal drip and a low grade fever. Put simply she AGAIN brushed it off as allergies.
NOW THE ICING ON THE CAKE… I decided to take this matter into my own hands and scheduled an appointment with another ENT. Within 30 seconds of looking into my nose, he could clearly see how inflamed my nasal passage was. (Hence why I was experiencing post nasal drip for so many months) I had a cat scan done which determined that I have a severe infection. Thanks to this Doctor, I am now on the right track to healing.
I am infuriated that Dr. Egan brushed my symptoms off as allergies, when CLEARLY there was a major issue.

I knew something wasn’t right when the medical assistant was also the person to inform me of the cost of the visit and the one who kindly asked how I planned to handle the $ 600 for the visit. Once I shared my plan for payment and it was approved by Egan and her Office Manager, I got to see Egan, ENT.
Now, I was urgently referred to this Egan, ENT due to a painful and apparently dangerous swelling in my neck area due to an infection and blockage in my salivary gland. I went to her in pain and vulnerable– paid what she demanded…
But I was not treated humanely or with respect.
1. Be sure you go to Egan with your pocketbook/​wallet open.
2. If she recommends surgery get a 2^nd opinion quickly
3. Not sure why she became a Dr, but it certainly wasn’t to care for people.

First review ever on Unilocal,but that’s how bad of an experience I had.
Great doctor, wonderful receptionist, friendly physician’s assistant, horrible evil bitch of a billing person. I will never be back.

The office manager and receptionist are very rude!!! Bad people skills. They were not very professional. They should be more accommodating to patients if they want the business. I called for a appointment because another ENT was booked and they highly recommend this office. I am in so much pain and the first time I called the receptionist said in a rude tone of voice that they do not take my insurance. I explained to her that I might be mistaken that my insurance might be blue shield or blue cross. So she said well I can’t make an appt until I get the correct insurance. I said ok I will cal back. The receptionist replies uh huh and hung up on me. Still in so much pain I call back and ask for someone in charge and I get another rude person who claims she is in charge. So I find out that they take both blue shield or bluecross. I explained that the receptionist said only blue shield. She replies well we take both so what did u need? Well I told her about the incident and she was so rude. She said she doesn’t know who talked to me and can not do anything about this situation. Yes you can I explained, you can talk to the one receptionist you have! The so called person, In charge said to me «well what to you need! I told her I did not anything especially not an appointment With this office! Bad service!!! I feel sorry for this Doctor.

Loved Dr. Egan and her willingness to really listen to me. I’ve been to several ENTS and she is definitely one of the most talented in the LA area. I highly recommend her.

I have had a very positive experience under Dr. Egan’s care. In late January I went to see her after suffering no less than 3 serious sinus infections in less than two months — on top of enduring chronic sinusitis my whole life. She listened to me babble and explained to me in a very succinct manner what the best course of action would be — in this case, balloon sinoplasty. She performed the procedure less than a week ago and I’ve had one follow-​up already. The results have been amazing for me. In other words, I can breathe and I’m not snoring at all (even with the normal, expected post-​surgery swelling). My wife has said she’s barely heard a peep out of me since last Wed. Additionally, Dr. Egan’s staff is quite accommodating and friendly and I haven’t had any issues with scheduling, billing, etc. Prior to the surgery, her office made sure to check with my insurance that everything was 100% covered, which it was. At no time did I ever feel like I was being given the hard sell or prescribed something unnecessary.
I would absolutely recommend Dr. Egan to anyone who needs a well-​qualified ENT. I went in and said, «I’m tired of not being able to breathe.» Now I can breathe. That’s all I needed.

This is the absolute worse doctor’s office I have ever used.
Not only have I not received any notices for outstanding balances (which is a whole other story) but the staff at this office is TERRIBLE. I wouldn’t send my dog to see this doctor or to have to deal with the terrible level of service I received. This office will send your bill to a collection agency before making any calls to you to let you know you have a balance because the billing department is so inept, I think they just send directly to collections to avoid picking up the phone.
My 2×5 minute visits with co-​pay plus full medical insurance coverage still cost $ 200 extra!
I’ve never written a review about a doctor before, but I’m so disgusted with the service and level or ‘care’ here I don’t want any of my neighbors in the South Bay or surrounding areas to deal with what I’m dealing with.
Avoid this doctor like the plague!

Do not go to this doctor. Tried to get me to come for multiple visits to collect more money. Very shady and staff is rude, especially the billing person. Never going back.

Don’t understand the negative posts, so let me tell how my procedures went. First, the office got me in the day after I called. Bonus points. Upon arrival, nurse Adrian takes me to the exam room in less than 5 minutes. More Bonus points. He does some preliminary intake and says the Dr. will be in shortly. 5 minutes later, Dr. comes in, more bonus points for the short wait.
I came in for a consult on a balloon sinuplasty, but Dr. Egan says upon exam that the real problem is a severe deviated septum on both sides. She orders a CT and has me speak to their scheduling person. They had a next day CT appointment set up for me, more bonus points. The CT came back within a day, and their office called to schedule me for a next day appointment. It showed that I needed both deviated septums repaired, sinuplasty, resection of turbinates and while she was in there biopsied a couple growths. Ok, serious attention to detail and concern. Total knowledge about her field. Amazingly was scheduled for surgery the same week as my follow up appointment. Took a weekend off, went in for a follow up and learned it went flawlessly.
She was on time for the surgery, it was quick and I was discharged the same day. For the first time in about 30 years I am breathing pretty well, and I have not healed up completely, told to expect even better results.
Bottom line, this really unpleasant medical issue was handled as well as humanly possible, with the best possible outcome.

I got the «surgery charge» here, too when she looked down my throat with some kind of microscope for 2 minutes. I had strep. All I wanted was some damn antibiotics.
I even appealed the decision with my insurance company, but their office uses certain CPT codes that come across as «surgery» so there was nothing I could do but pay.
Don’t go here.

I am a voice artist. Having a good… check that, GREAT… ear, nose and throat specialist is absolutely critical in my line of work.
Dr. Egan is a pro. She makes time for you and takes time with you, listens to what ails ya’ and makes creative decisions, providing workable options for treatment, from start to finish. She successfully — and QUICKLY — got me back up and working again on two occasions. I highly recommend this exceptional doctor.
Thank you, Dr. Egan!

She refused to treat a sinus infection that has recurred about 6, 7, 8 over 15 years the way it had been successfully treated in the past. She had 4 try’s and still refused the drug that had been successful in the past. On the 3^rd try she gave me the antibiotic I asked for… at half strength. I did feel a little better wile I took it. So now I’ve been sick for over 4 weeks with over a 100 temp. On the 4^th visit again pleaded with her to give me what had worked so many times before. She said NO again and told me to go to the drug store and get some Sudafed and come back in 2 weeks.
I found the Dr that used to be there Dr. Rehm 310−657−0123I (A great Dr., He treated me successfully on the past for this.) I told him the story. Right off he said you can’t take Sudafed your on Blood Pressure meds that will make it go up. I didn’t know that and apparently either did DR Egan. Or maybe she did and just didn’t bother to look at the paperwork she had me fill out. So he checked my B.P. and he was right it was up about 15−20%. He gave me what I was asking for. What he’s given me in the past successfully. What I begged her for all along. I felt better in 5 hrs and 3 days was 100%.
I’m not an expert and this is just my opinion. I think there is something going on here more than just being a bad Dr. I think there’s something Wong with her. I’m giving her 1 star you can’t give less. I’m 59 y.o. it’s not inconceivable that the Sudafed she prescribed might have caused something really terrible to happen to me.

It’s times like this that I lose faith in Unilocal and it’s users. I couldn’t have had more of an opposite experience with Kristin Egan and her staff. So much so, that I had to write my first review here on Unilocal.She is the most professional, kindest and informative doctor that I have had in a very long time. In addition, her entire staff that I worked with was as well, including the billing department (which seems to be a hot button on here). It was also very clean. I was looking for a doctor that offered «Ear Wells» for my 3 month old son. (a quick/​painless way to correct infants protruding ears). The first place I found online was in Santa Monica. I called them and never heard back. I then, found and called Dr. Egan. After a quick consult over the phone with the office manager (who spoke clear English… everyone did) I was told to come in right away. Due to the nature of the pliability of infants ears, it’s important to do this procedure at or before 3 months. They knew I was on the cusp and made room for me to come in that day, literally within 30 minutes of calling! No doctor around here does that! When I got there, I was a out of sorts (to say the least). I had my 3 month old and a 2.5 year old and simply wasn’t prepared with the normal barrage of toys/​gear you need since I ran out the door. The entire doctor’s office was amazing with my boys! They brought out coloring books, helped me redirect my cranky toddler who was off his normal routine and was simply amazing with her work with the ear wells for my infant. (I actually learned some great tips on re-​directing my oldest thanks to Kristin!) This all happened during the holidays. A few times the tape came off and needed to be reapplied. They always made time for me to come in a fix it right away. In addition, it was always such a pleasure talking to Kristin and her staff. Even when the appointment was over, Kristin would take time to have great conversations about sleep training and the joys of being a mommy (she has a young daughter too!).
When it comes to the cost and billing, I couldn’t disagree MORE with what is written. First of all, when I walked in, they made sure that my insurance was taken in the office. During the consultation, Kristin informed me that it was an expensive procedure and in my scattered state, I told her that we met our insurance deductible. Well, we hadn’t. They told me that I would be billed once and they would take care of the rest. Well, on a follow-​up appointment the billing /​insurance department talked to me about how my deductible was not met. I never mentioned it to them, but I was having a rather tough day already, as my husband was going in to get tested for a blood disorder /​possibly cancer (I found to later it was negative… phew!!). Well, when they told me about the insurance issue, I burst out crying. I was met with kindness, sympathy and the sweetest people who told me not to worry, they would take care of the insurance and I would not be billed. True to her statement, they DID what they said they would do!
Now, please spare me one sec for me to step up onto my soap box… I used to work in outside sales and collecting payments was the hardest part of the job. You don’t need courtesy calls from your utilities like cable or electricity. Why do people assume that you should get one from doctor’s offices? It’s your job to follow up and make sure your payments are made. After having two babies, I had to call doctors offices constantly to make sure payments were made and bills were covered. It’s our responsibility… not the office. Insurance is a messy thing but it’s not always the office’s fault. Ok. I’m done. stepping off that soap box now.
If I had stumbled upon this review before visiting the doctor, I may have never gone. I am SO happy that I didn’t! The sad part is that it takes one bad seed to detract people from going here. I really hope that doesn’t happen in this case. Kristin was amazing and I couldn’t speak more highly of my experience with her and her staff.

HORRIBLE. DO NOT GO HERE. INSURANCE FRAUD
The Doctor will have you assuming you are there for an office visit.
You will get bill in the mail saying you had some kind of procedure. The doctor is late, and does not explain what she is doing. She then bills you for unknown charges.
The office manager is a woman who does not speak very good English and has no understanding of insurance claims and or customer service. I’m disgusted by the level of professionalism the office manger has in aiding with any questions.
When asked why I wasn’t told what I would be charged for and explaining that I was not wrongly charged she had no answers and said that the procedure was done and therefore needed to pay. What procedure? Better Business Bureau and every review site will know of the horrible practice from office manager to doctor. I would be embarrassed to have hired such a poor and rude person to represent my company.
My hope is that anyone reading this saves themselves the time and aggravation.

Do not go here! I hesitated writing a review, because I always feel weird about reviewing doctor’s offices. Instead I uploaded a picture of their dirty office. Dirty is not something you want from a DOCTOR. The business was actually able to get my picture removed from Unilocal,so now I’m writing a review instead.
This place is horrible. Rude doctor, rude staff, dirty office (visible dirt, like no one had swept the floor in months!). If you need anymore proof, click on the link to get the filtered reviews. Almost all 1 star. Terrible…

I had the same experience as Bettina T. Was in her office for less than five minutes. She tried to give me antibiotics WITHOUT EVEN EXAMINING ME. When I refused and ended the appointment, I then received a bill for $ 200 after I paid my $ 30 co-​pay. Figured the $ 30 would cover the five minutes of her time, but she apparently felt otherwise. When I refused to pay it and sent a letter explaining why, she sent my bill to collections as well. Horrible doctor and horrible experience. Borders on negligent.

WHAT A JOKE OF A DOCTOR! Maybe she gave my daughter 30 seconds of her time to say, «Everything came out fine. Let’s schedule another appointment in one month.» WHAT???
My daughter went to see Dr. Egan because of a suspicious lump on her neck a week and a half ago. The dr had her go to Century City to get an ultrasound and biopsy last week. Dr. Egan’s office called Hannah and asked if she could come in Friday, November 15, to discuss the results but Hannah had to work that day.
Understand that this is Tuesday now, November 19, we just came back from Dr. Egan. I asked Dr. Egan why she could not have just called Hannah and said everything was fine. The doctor actually CLAIMED the results didn’t get to her until today.
Tell me then why did the office want Hannah in this past Friday.
Again, WHAT A JOKE!
That was hard earned money that my daughter worked for and could have been told she was fine on the phone and not have paid a copay. AND, not have had to visit a doctor that is so dishonest.
What does this doctor want of her patients? …their money!
NEVER GO TO THIS DOCTOR. SHE IS A WASTE OF TIME AND MONEY!

Called the office again to try and take care of insurance mistake, with proof in writing from insurance. Office staff was again extremely rude. Asked to be called back by Dr. Egan. I am still waiting. Next step is the better business bureau.