Northwell Health Stern Family Center for Rehabilitation

The admissions director is rude, unprofessional and mean, My 92 year old mom was taken off the premises in a van without my permission or hers! She was told she was going to an off-​site doctor without notifying family and then left alone in a van while the driver tried to find the office. Luckily she had her cell phone and called me. She was terrified. There was no dr appt, I got no explanations from Stern administrators or facility drs as to why she was pulled out of her bed early in the morning by strangers and taken away in a van except that it was «probably a mistake.» That aside, the care while in the facility was good, there was a dr in the house as opposed to off the grounds as is the case with many other rehabs, PT and OT good. Restricted diets are followed pretty much. But I give it 2 stars becuase my mother was in imminent danger when taken off campus and for a dr appt that didn’t exist for her. What if she had been treated by this «dr» and it was for the wrong patient? Her roommate had passed during the night and I suspect the appt may have been for her!

This place was an absolute nightmare! Please, find somewhere else to go. My father ended up here for physical therapy rehab after being at Northshore for open heart surgery. Upon his arrival, they had NONE of his antibiotics or any of his charts ready. When the antibiotics finally came, FOUR HOURS LATE, the nurse changed his picc line WITH NO GLOVES! How do you do that and think it is ok?! Also, ⁹⁄₁₀ of the nurses were completely inattentive and took forever to get something done. Two wonderful nurses there were Bernard and Myrthel. There was also an excellent male nurse, whose name I can’t remember at the moment. The rest of them… forget it! My dad was here for about a week and a doctor came to see him ONE TIME! Disgrace especially for a man who went through septic shock and open heart. While there, my dad also developed an allergic reaction to something and got such a huge, red, red rash all over his body. It continued to spread and get worse as the hours went on, and the nurses were literally not concerned at all. My dad was very itchy and uncomfortable and concerned about it, and they simply told him he should wait until Monday (two days later) because there is no doctor who can come see him! There is never a reason for a doctor to come see you according to these people. Needless to say, my mom and I decided to take him down to the ER and the ER doctors were shocked that no doctors up at Stern would see him. They also said he definitely needed to be treated for this right away. It is also a very outdated place and not the cleanest. Please, if you are thinking about bringing a loved one here for PT or as their nursing home-DON’T! They also will try and do anything in their power to keep you as long as possible just so that the insurance pays them more! We heard this from multiple people and doctors down at Northshore hospital after they heard about our terrible experience at this place.
PLEASE DO NOT COME HERE!

My grandfather was there in and out for almost 2 months. The nurses could care less if he needed help. I repeatedly told them he can’t see and needs help eating. They put a sign above his bed that said «legally blind» but never actually helped. When I asked why the sign was there they couldn’t tell me but still never helped them. If you asked one a question and they weren’t his direct nurse they were rude and dismissive. They could care less when a call button is pushed also. He sat in the bathroom for over 40 minutes waiting for someone to help but no one came so he got up and yelled out the door. So sad. I would NEVER recommend this place to anyone. He has since passed away but if I ever had to pick a place for rehabilitation this wouldn’t even be a possibility for anyone in my family.

Hoping things will improve since my dad wanted to go here after his THR at North Shore Hospital.
Current concerns of cleanliness (flies around bed) timeliness of physicians evaluation when just transferred out of inpatient facility.
Hopefully PT will make it worth it and we won’t have to figure out how to do this at home.

Not sure where the other reviewers stayed but this place was great. I had a total knee replacement and the rehab did a great job. The PT and OT were amazing and it seemed like all of the staff worked together. I think the problem others may have had is this not a nursing home it’s a rehab center. My roommates family had a bad experience but IMO he did not belong here.
Food was fair, nurses were great and rehab was amazing. I stayed a week and walked out on my own two feet. Sleep sucked but that was due to my Roomate.

Awful customer service. The admissions director is an arrogant dictator. She was abrupt, rude and obstructive to quality care. Wouldn’t ever recommend to anyone.

We chose Stern based on reviews and recommendations because we thought my dad would be in good hands — he had stayed at another rehab prior and it was a horrible experience. Stern wasn’t all that great either. The nursing staff was subpar — they did the bare minimum and just yes’d my dad, but never followed thru unless I was there. Seems that if the family members are present and involved, then they act — otherwise they don’t. Makes me feel bad for anyone there who doesn’t have a family to stick up for them. The physical therapy portion was good, it did help him somewhat. Dr. Bashari, who was in charge of his care, only came to see him once during the two weeks my dad stayed there. Bashari misdiagnosed his pneumonia, which he contracted while in Stern. On top of the pneumonia, he also contracted MRSA, ended up having to be admitted to North Shore University Hospital, where he died a few days later. I firmly believe had it not been for the pneumonia and MRSA he contracted at Stern, he would still be here today. Apparently to enter these places for care and to get well also means you are putting your life in their hands. Beware.
*Only gave one star because I had to in order to post.