Brenchley Shoes and Accessories

I have been shopping here for the past 10 years. I come in to treat myself to a nice pair of shoes and buy jewelry here. Most of the jewelry I’ve gotten has broken rather fast and I’ve had to get it many items repaired. The thing that broke my heart was the new Donald Pliner shoes I just bought. I walked out of the store and went straight home to test them out. They were very uncomfortable so I looked at the bottom saw a few pieces of dust and cleaned them and put them back in the box. They were worn for 2 hours max and are in the exact condition I purchased them in. They refused to return or exchange them and we’re quite rude to me. A customer of over 10 years and this was the first thing I ever tried to return. At the very least a store credit would have been nice. That was not offered. I’m very upset with this store that used to be my favorite local boutique.

Make sure you do your research before buying from Brenchley. I bought a pair of beautiful shoes for what seemed expensive but I loved them and needed shoes right then. I went home and looked on zappos and amazon and found the same exact shoes for more than half of what I paid. If I wasn’t in a bind and needed shoes ASAP, I would have returned them.
On the bright side, the ladies who work there are extremely friendly and very helpful. Also, a great store with a good selection.