U-Haul Moving & Storage of Manchester

Sheesh. This place is as bad as the one on spencer! I waited for over 15 mins in a store with no one even in the store! I had to walk around the building and press all kinds of buttons and call every number I could find, to no avail. Even the GM didn’t answer. Once I found someone he told me to go wait inside for him, where I again waited for another 10 mins.

Very dissatisfied with service at this location. Reserved ahead of time a truck for a move along with supplies. When day comes to move they do not have supplies and did not offer to find a nearby location to have it delivered. Wasted my time and movers looking for another nearby location that could assist me. Made a stressful move ore stressful. The staff was not very helpful and nor was the manager.
Will not be using again. I would not recommend this location to anyone. Horrible customer service.

Paid to have them install a trailer hitch on my car. They never bothered to secure the wiring in the car so it fell down onto the road during travel and was damaged. No apologies from the company or branch. The branch is apathetic and the company nasty and uninterested in their performance. Bad branch and company.

After being very upset with columbia ct uhaul and knowing that they did not save my 10×10 climate controlled unit i reserved, i called uhauls 800 number for further units in other towns. I figured i’d give them one more chance. I was completely wrong. No one at uhaul gave me the time of day after the longest day of life happened thanks to uhaul except anthony. Other managers hung up on me but anthony listened and than later would not return my calls. Anyway, they reported having a 10×15×6 climate controlled unit they would rent us. We showed up moving truck in all and come to find out it was actually 2 very small units not a 10×15 that i being a 5’6″ female could not stand up in. Needless to say this was not going to work out. Also because uhaul columbia wasted our time earlier the workers in manchester said we would only have an hour to move in because the alarms would go off. How do you move all of your stuff in an hour!!! We had to than pay for another night with the moving truck and not go to my husbands uncles funeral the next day to attempt to move again. Thankfully we have a great friend jeremy who found an amazing storage unit in east hartford with a 10×20 climate controlled unit. Everyone i would recommend going here– beautiful kept place, clean and easy access– go to public storage not uhaul unless you want to have a permanent headache!

We reserved a van for 1pm. We arrived around 1:15 to pick it up and did not leave until after 2pm with a 14 ft truck instead. There was one person helping customers who finally asked another staff to come pick up the slack (we’d been waiting in line 15 min at this point). Then they finally set us up with the paperwork for the van, 15 min later they still couldn’t find the keys to the one van on the lot. They ended up upgraded us to the truck (which was quite excessive for moving a dining room table). We had to do over all the paperwork. They did give us the truck at the van rate but then charged us more for insurance. After all this they still wanted the truck back for 5pm. We basically went into maniac mode, got everything done, and got the truck filled back up with gas and back right at 5. Then the guy told us the dolly in the truck was broken (we never even touched it) Needless to say, I had a lot more to complain about than he did with a broken dolly, and he let it go.

Horrible service. I had to stand around for almost 20 minutes till someone helped me. I had a 9ft van reserved, it wasn’t ready and they couldn’t find the keys for it. They did upgrade me to 14ft box van, but it was totally overkill for what I had to move. I would never use them again or recommend them to anyone

*****BE AWARE: NOT CUSTOMER ORIENTED****
*The manager is abrasive, condescending raised his voice while speaking at me and was rude not only to me, but to another customer as well
* They are not adequately staffed for a busy Saturday.
* they offer no apology for their behavior or poor service level.
* I will never Use this location again and doubt I will use uhaul in the future
* I have lodged a formal complaint with the corporate customer service.

Each time I called the local phone number, I was farmed out to the Nationwide call center. Seems they are always too busy to answer in the store.
Long story short.. .they had my truck when I arrived but had my reservation as 12 hours, not 24. After discussion they agreed to give it to me for my original reservation of 24 hours– leaving the next customer without. Perhaps if someone in the local store took the phone calls such mistakes wouldn’t occur. Rental reservations should be without error given this is what their company is built on.
Truck was clean but the steering was horrible and a hazard.
Clerk behind the counter was friendly.

This review is about buying moving supplies, boxes etc. ONLY. We did not rent anything from them.
This is a nice little moving supplies store. We were able to pick up king size mattress covers that were really thick and will not tear at a reasonable price, the box selection is good but slightly overpriced, we bought the same boxes at Walmart for about $ 1/​box. We did pick up some very nice white wrapping paper for our dishes and other breakables here, a huge box of it for only $ 10. We shopped around and this was a great deal. They have everything you may want to purchase here and the little store is clean. One complaint: There was only one man in there to run the register, and he was stuck on the phone with a customer for about 10 minutes before he could ring up the customer before us and ourselves. You would think that during the weekend in the summer which is the most busy time for people moving you’d have 2 people in there working, especially if the one worker in there has to deal with customers who are renting as well as running the register.

I would give this place 1.5 stars if i could, but I will be generous and go with 2 stars.
I’ve used this location on a number of occasions for the sole reason that they have good prices and have the largest selection of trucks around. That is enough to get 1 star. The other star is because the managers here seem to genuinely want to help, and are reasonable people. That’s worth the other start.
Other than those 2 points, things here are pretty crappy. Smaller trucks are usually in OK shape, but be careful if you get a large truck. I rented a 26′ truck last week and right from the start it was a problem. It did not start when they went to pull it around, so the manager had to spend 20 minutes trying to jump it. Once it finally started, I was told to leave it running at least 30 minutes to make sure the battery charges (and of course the gas would be my cost).
The truck was in awful shape. Had 160,000 really tough miles on it. Parts of the exterior were missing, the seats were ripped and the mirrors were so loose they wouldn’t stay in place. It was a giant hazard on the road. The brakes were also an adventure. They were air brakes that squeaked and squealed and it always sounded like there was a leak. Perhaps i am not familiar with air brakes, but it did not feel safe.
The real problems came up at the end of the day. The guy checking the trucks back in was not helpful in telling me where to park, and finally rudely told me that he wouldn’t help me til i moved the truck to a specified spot. Upon inspecting the truck, he wrote down that i went 200 miles extra, and that i returned the truck with an empty tank. When I indicated his mistake, he said «not my problem» and sent me inside. The gauge on the truck was hardly accurate and it really depended on the hill. U-​haul conveniently has their drop off section on an upward incline, which is steeper than where I picked up the truck.
After going inside, i waited in line 25 more minutes until i talked to someone with common sense. I showed my gas receipt and showed that i put in 7 gallons after only driving 21 miles. She finally went outside and realized that i was right and fixed my bill. She said «the guy outside mistook a 6 for an 8» and thats why he was off 200 miles. Thank god I returned the truck when they were open, otherwise i would have been charged and not been able to argue. Keep that in mind when you rent from here.
Thats just one of the many fun stories i could tell about this place. You have to go in with the lowest expectations and then you won’t be angry at the end of the day. Be ready for a real adventure if you rent a larger truck

Helpful & good natured staff, affordable pricing, easy rental process.
As it should be.
Borrowing a 10′ truck was a piece of cake. I reserved the vehicle online and was able to check in and out of the U-​Haul store within 15 minutes. This shouldn’t be the most stressful part of the moving process, and it definitely wasn’t! I rented the truck after work (6pm) and returned it a few hours later when the store was closed– afterhours key dropoff was well marked. No problems.
Now comes the challenge of unpacking…