Town Fair Tire

Horrible. That pretty much sums it up. 2 hour wait, high prices, and did not fix the alignment.

I’ve been a Town Fair Tire customer for a few years, and I have never had anything less than excellent service.
I purchased my first snow tires this winter, and Dan made the process easy. He explained the tires that were available and gave me his recommendation. I came in asking for a major brand name, based on reviews I had read in sources including Consumer Reports. Dan recommended a different tire that he thought would be a better fit for New England snow, given his experience (and as a perk, they were a little less expensive!). He also explained how to best maintain the tires to get the most miles out of them.
My all-​season tires were bagged and waiting in my car when my snow tires were done.
The location of this store is great — a quick walk across the street to a shopping center with Panera, if you don’t want to sit in the store’s waiting area. The team at Town Fair will text you when your car is ready.
I’ve always had fantastic service here, and each visit reminds me why I’ve been a repeat customer.

Today I purchased four snow tires with rims. I recieved a great price, incredible service, and some really awesome tires. This is of course no surprise to me as I have dealt with Dan, who is «my guy» for my tire needs, before. Today was a very busy day so Dan processed my purchase and gave me an estimated time to come back so I would not need to wait there all day. He had my tires mounted and ready for installation when I came back and had me out of there in no time at all. I strongly recommend both Town Fair Tire here in Manchester and especially Dan. He has made me a loyal customer.

Thank you JP for your help! Even though it was obvious that you guys were extremely busy, you took the time to help me and you did so with a smile on your face. That kind of customer service is what makes people like me come back!

Soooo I hit a GIANT pothole while in the fast lane of the Mass Pike (thanks, Massachusetts). I was in town for a wedding, and I needed to have my tire fixed ASAP so that I could safely make the trip back to PA after the weekend festivities were over. Even though they were SUPER busy that Friday, Isaiah (I think that was his name) helped me out by squeezing my little Honda in to their long list of cars to tire. They fixed my car by the end of the evening, and I was safe to drive home post-​celebration. Thanks, guys!

Wonderful service, been going there for several years, and no complaints from me! Reasonable prices, this time of year quite busy, but wait isn’t too bad. going there for rotation today. Thank you.

I am impressed! I am very loyal to a small tire store but when I made a impulse purchase of some rims I did not realize the importance of the correct rim.
When I called Dan at the manchester store he went above and beyond to help me make a better decision and get the more appropriate rim for my truck.
They could of said no. Instead they took there large stock to find a solution and treat me like a small town family friend.
I am very impressed and grateful for there customer service. If you want the selection of the large franchise but the service of a neighbor. Then see Dan at the manchester NH store

I had a customer complaint which was heard and handled by Dan. He reviewed my issue, he was at all times exceptionally professional and courteous. He exceeded my expectations and as a result I purchased tires for my wife’s car. I appreciated his response. Businesses could learn a lesson from Dan, mistakes happen, it’s how they are handled that determines the confidence and trust the public can place in supporting and returning to a business. I would not hesitate to return to Town Fair Tire.

I hit a curb in my dad’s car, and rolled the wall of the plain black steel rim, and it wouldn’t hold air. Called them, they said they couldnt straighten it, whatever, hammered it out myself, close to perfect, but still needed rebalancing, obviously, so I went in, and decided to do both front tires, and asked them to double check the tire would hold air, before paying for balancing on tires, if I would need to replace them to keep tires the same. They said that there was a leak in the bead, but they sealed it, and it would hold air, so I paid for balancing, and they out the tires back on and said it was fine. I drove home, a 5 minute ride, and parked the car over night. In the morning the tire was flat, so I brought it in, and a guy at the desk showed me within 3 minutes, it quite clearly had a hole in the side wall, that he was even surprised they didnt catch when balancing and checking the tires over. I called in the next day when I had time, and asked if I could get my money back, the gentleman on the phone quickly said he would have to talk to the manager, and put me on hold. Less than a minute later, he gets back on, and said I could come in for a full refund, and apologized for the trouble. I showed up, went in, and told them what I was there for, and the bald gent behind the desk, jim I believe, quickly started arguing that i didn’t deserve my money back, because they did their job that I paid them for correctly, which I then had to argue for almost 15 minutes to explain that I only paid for the service, because they said the tire was road worthy. He (jim) insisted I was wrong about the situation, implying that I put the hole in my own damn tire to get my money back. Mind you, all of this negativity came AFTER the manager agreed to a refund.
Absolutely rubbish customer service. Would definitely NOT recommend to a friend. Save your money and time and go to good year. They got me a tire, installed for free, with life time balancing, and rotation for free as well. The tire was still $ 20 less than it would have been at townfair, without installation, and lifetime rotation and balancing.

I’ve been using Town Fair Tire for several years and have allways had very good service. They are knowledgeable, courteous, and professional.
They are located walking distance to shopping and restaurants if you want to wait, or they will text you when your car is ready,

These guys sold me tires they didn’t have in stock. When I showed up for my appointment they had to send a driver to a nearby location to pick up the tires. Shouldn’t they have done that before I got there? So my appointment started at 1 and they didn’t even pull the car into the shop until after 2:30. I asked for some type of compensation because my time is valuable too, and they said there’s is nothing they could do. Town Fair Tire is slightly cheaper than its competitors (and I mean slightly cheaper).
Initially I gave this experience a one star. The very next day the manager called me after reading about my experience and agreed with me and corrected the situation. Now that it’s all said and done, I give them a 3.5 out of 5. The tires are great and they did go out of their way to make sure I was recognized for my experience.. Would I return here in the future… Probably, yes.

These guys are great at what they do. I went in to get snow tires day after Thanksgiving — the line was out the door. They took their time with each customer and did not rush anyone out. Great customer service and the deals are good. They are always patient with my and my wife’s questions and give you several options when you aren’t sure of what you want. They are honest and upfront about the tires and the work they do.

Today I went to town fair tire. I called the day before to schedule an apt due to the fact there is a nor’easter with rain coming, my tires were bald, and my car already doesn’t like the rain. I wanted to get my two rear tires replaced.
I am from Massachusetts and had an EXCELLENT experience at the marlborough store. This however is another story. So I made my appointment for 1pm. I got there early around 12:30. The sales guy was alright, he went outside checked my car (said I should stay inside because it was raining *aw how nice*, so I did!). We picked out tires, unfortunately the ones I wanted weren’t available so I went with his suggestion. That took about 15 – 20 mins. By 12:55 I was sitting waiting as he said my apt was at 1pm. Ok that’s fine. Then he told me about 90 mins give or take. Ok. No problem. 3:00 rolls around… FINALLY! It’s done!
So I go on my merry way excited about my tires. I get home, prepare my dinner and put it in the oven. Then I decide to go check my new tires. I swoop around the passenger side and there on the back passenger side tire… I’m missing a lug nut! I then call the store knowing that sometimes mechanics forget to put some things back on (has happened before but not lug nuts). The man (named Jp) I spoke to on the phone was customer service was deplorable and completely unacceptable.
He told me «I just talked to the service manager and oh no one told you but it came in like that. It’s written on the paperwork.» After being placed on hold for about 3 – 4 mins. Wait. What??? No. It’s not on my copy. No one told me that. When the sales guy went to look at my car he didn’t say that. Then he talked condescendingly to me I asked to speak to a manager. He said he was a manager so I asked ok who did you just speak to? He said the guy who services my car. Ok wait a min. You just said you spoke to the service manager and now you’re telling me different? I then told him from a CUSTOMERS standpoint that I came in to get rear tires replaced and now a rear lug nut it missing. He then said «If it’s a big deal (to which I laughed at in disbelief) then we can see if we can get you a new one. If I can’t it’s still safe to drive with only one (oh ok so why aren’t there 4 instead of the 5 on my wheel?)»
«Ok I need it either today or tomorrow thought because I am leaving the state (driving on the highway). Call me before you close either way.» I said. We hung up. I then realized it was 5:55 and they close at 6. I also didn’t grab his name. So I called back to get his name. Jp answered and said he was just about to call back and I QUOTE: «I GUESS *Begrudging sigh* we are going to order one for you because no one told you it came in like that. I have no use for a Mitsubishi lug nut» (seriously??? Why an attitude?!) and that he needed some info. So I then explained to him that I realize this and I stated «well sometimes things get lost» and that I HAVE NOT had maintenance done to the backend since I had the car.“
Way to SERIOUSLY irritate a customer! Needless to say the store is supposed to call me tomorrow once they order it. And I SINCERELY hope it isn’t JP that I have to deal with. I sincerely hope that I get the lug nut prior to my hour and 20 min drive on the highway in a nor’easter tomorrow too.
*****UPDATE*******
I have raised this rating to two stars because at 9:25 this morning an associate from town fair tire called me and said they had my lug nut and that I could come down to get it. He was extremely pleasant too which I highly appreciated. When I got there the sales guy I had yesterday put it on and checked all the others including tightening them.
However no one apologized to me for the inconvenience. Regardless if they may have lost it or it fell off because someone forgot to tighten it (which is probably what happened) they still should have apologized. The manager I talked to last night was there and didn’t even say one word to me.

I was there this morning and the service was NOT up to par. I researched my tires online and found the ones I wanted. Town Fair Tire had a good price so I decided to go with them. I had made the order online and also made an APPT for 10:30am figuring I could be out in time to go to work. Well I didn’t leave their parking lot until 12:45pm and I was late to work. The Alignment guy was pretty quick, so I hope everything is ok with that. For some reason my truck was on the lift for about 90 minutes. Really? Does it take that long to change tires? I think not!!! I hate when the service manager starts giving excuses as to why things arnt getting done. They also had a new guy on my truck and he couldnt do anything without sweating all over the place. In his defense I realize they he has to learn but it was unacceptable for the shop to run this slow.
Also they should have dedicated people to answer the phones and not have people standing in front of the service desk for 15 minutes before someone even acknowledges them. Its BS and bad customer service all the way.
I will not recommend to friends.

My wife brushed-​up against NH’s evil granite curbs, which chewed-​up one of our tires. Just wanting a quick replacement I called around to a couple of local shops. I then spoke with Joe at Town Fair Tire and he not only offered the best price, but also the most pleasant and professional person I spoke with. TFT’s price was about 10% lower than the guys next door, so I got an alignment as well to ensure that the other 3 tires would wear properly given that I only needed the one replacement. This isn’t the first time I’ve shopped at this location and had a positive experience. I recommend the quick walk across the street to Panera while you wait as the rubber smell in the waiting area is a bit much to bear. They text you when your car is ready to go.

Had a email from management concerning theprior incident. We were able to «tie up» some loose ends and I was impressed with the fact that the person on the phone actually was concerned about this. Wish this could have happened a long time ago. I’ll at least go there to look and see what’s available for my tire needs.

An absolute nightmare from beginning to end. It started with haggling their high prices down with the rep saying all their added benefits were worth the added price. A year later I haven’t been able to use any of their advertised «extras». Free tire changeover? Only if you schedule a month in advance! I ended up going to Tire Warehouse and they did it in 15 minutes! Free tire rotation? Definitely don’t just try walking in for that. You have to have an appointment!
Right so appointments aren’t that bad… Then I get a flat… Free flat repair they tout! I make an appointment come in and no they can’t fix it because it’s not in the exact middle of the tire! So then I ask if I can finally get that free tire rotation they talk about. Nope you’re tire isn’t safe but we can sell you a new one for 100 dollars plus installation! What a scam! I went to Tire Wharehouse directly after with no appointment and they fixed it in under 30 minutes! Do yourself a favor and go somewhere else. Really anywhere else! You’ll save money, time and you won’t have to deal with sales reps selling you crap.

Excellent service. 4 tires installed, balanced and a 4 wheel alignment done in 1 ½ hour. Price was also very good. Nice experience with these guys compared to the nightmare experienced at VIP in Derry a few months back.

Went to Town Fair Tire to purchase two tires because mine failed inspection. I had $ 300 to spend on tires, alignment, etc. One of the workers, Josh found a tire in my price range and explained to me what it lacked, but as I said I only had a certain amount of money to spend. WIth the alignment and everthing else it was more than $ 300. He called about 6 – 8 stores to see if they had any «30 day or less» used tires that fit my car to save me money but he could not find two that matched. Ultimately, he gave me a discount on the services without cutting anything out and got me to the price I needed. I know the tires are not the best, but he told me that upfront. I believe it was the best tire for my money. I cannot comment much on their ability to align and balance the car, but it seems like mine is just fine.

Absolute terrible service 4 hours to change tires even after making an appointment and them saying I would have to come 2 hours later than my original appointment because the tires were delayed. My car sat outside for an hour before anything happened. Never come here