Midas

Horrible. Ripped off my wife. Told my wife they would charge her by the hour for shock and strut install. Carl told my wife he thought it out take about three hours but put estimate for two and said we would pay by the hour for the labor. Called us a hour later and said car was done. He charges us for two hours labor and admitted they only worked on the car for one hour. Said she signed the estimate so pretty much to bad. Made her pay 127.99 per hour insane rate. She was charged for two hours for only one hour work of work. More than dealerships. Avoid. No. Carl admitted he was over charging and didn’t care. Took advantage of a female customer. No integrity

My fiancée and I were traveling on business to the Manchester area and needed to have our vehicle serviced before heading back on the road. Our experience was excellent. Customer service was awesome! In fact, I can honestly say I have never had that level of friendly, accommodating, honest, and expert service. We highly recommend this Midas.

Brought 2 cars in for inspection and the guys were awesome! New car was an easy sticker, other car passed but brakes from sitting all winter may present a problem later. They provided a quote should we need service. No pressure, fast service and very professional. Great price, best place in town for an inspection.

Get my sticker there because they are cheaper, but of course while they are doing the sticker they are trying to find something wrong with your vehicle so they can quote you some crazy rip off price. I was there over one hour – funny thing, I just had my vehicle serviced, so nothing could be found, but I saw woman after woman being told this and that was wrong, and it would cost this, then they would mark it down. I’m glad I’m fairly knowledgeable about my vehicle, because I really feel sorry for the people they try to rip off. If I find another place in the area that does stickers for $ 25 then I’ll gladly change.

I’ve been going here for oil changes for the last few years. Every time I’m in there the mechanics are dragging customers into the garage to show them something wrong with their vehicles (mostly women). They’ve done it to me and my girl. The last visit they stated I needed a new Idler arm and front end wheel bearing (not to mention a license light bulb was out, power steering leaking and needs to be flushed and a half dozen other issues). I took my truck to two other mechanics, 1 I know personally, both diagnosis were that the Idler arm and bearings were fine and didn’t need to be replaced. Wow, won’t be going back… be careful of this place

Don’t bring your car to Midas in Manchester. I went there to get my brand new Fusion inspected and they failed it and wanted to charge me 400 bucks for new rear brakes. HA! I took it to Speedy Lube on Second St and they passed it right away. Not only were my brakes fine but Midas was going to overcharge by $ 200!
Did I mention this was a BRAND NEW CAR??? They even suggested it was because I left my e-​brake on, which is hilarious because I have an electronic e-​brake that does not allow it to be left on accidentally.

Josh, Chad, and the crew at the Manchester Midas were great when I brought my car in yesterday. I brought it in originally for a brake check and they recognized a noise that had ben coming from under the hood (I had heard the noise for the last couple days but had paid no attention to it) the mechanic offered to take the serpentine belt off and diagnose the problem for no cost. After about 15 minutes he brought be back out and actually showed me the problem (the water pump was failing). Josh worked out an estitmate for me and everything looked good so I asked them to start. They quoted me 3 hours for the work and offered to bring me to my office so I would not be stuck there. They gave me a ride there and also picked me up to bring me back after the work was completed both on time and at the price as quoted. I will being my car back and have no reservations about referring someone here.

I’ve been in I think five times in all. Courtesy of the staff is hit or miss. Certain ones are polite, thoughtful, all fine and good. Others are impolite, and gave me the sense that they were doing me a favor. This usually makes me not satisfied, when I’m a customer who has chosen a certain business from many different options, and they act like they are expecting me to thank them for the honor of being able to pay them to service my car. That said, I have never been ripped off. Oil change for $ 25 is cheap as it gets, and inspection for $ 25 is also cheap as it gets. My first time in was for an oil change and they did a thorough job inspecting details and explaining things to me, while not suggesting I buy anything at all. My $ 25 was very well spent. The other day, I went in for my $ 25 oil change and they were done in no time. I cannot imagine how they could have possibly checked all of the things they check-​marked as fine and good. I was going to chalk it up to a bad day at their shop, but from all the negative reviews perhaps the quality of service is slipping. My overall is still three stars, and I will give them another chance. If it’s again a quick glance-​over without the legitimate courtesy inspection, I will go elsewhere.

These guys will take all your money if you let them! I went to get my car inspected and an oil change. They saw a young woman who was over due for an oil change and insisted on giving my car an engine flush which costs 90 dollars. I called my normal mechanic after I let them do it and he told me that was a bad idea. He suggested just changing the oil again if the oil was black. Never again will I go.

My family always brought our cars to the Midas on second st. Jim was great then things changed a couple years ago right before they closed so I went the the one on South Williw today.
I had already seen the problem a corroded wire on my starter. I told him that was the problem can you fix it. He told me after a half hour wait (it was busy) that he had to do a diagnostics blah blah blah. But if it was what I said it was he’d give me a deal on the 45 dollar test. I reluctantly conceded. He told me it was what I said it was but the only way to fix it is to replace the starter. Fine how much. I looked through my phone… one hour labor and part comes to 220. He comes back shows me 470 but tells me his great deal, he’ll drop it down to 420. Thanks I’ll youtube it for $ 104. Then he charged me 45 for the diagnostics which probably just meant looking at the corroded wire on the starter.
I’ll find a better mechanic on Unilocal next time.

Yeah, I could have gone to an actual mechanic, but I live near this Midas location and am super-​lazy, so I figured a trade off would be worth it for the convenience.
I am a dumb idiot.
After spending several thousand dollars just over the past few months and never having one single time over 2 years of going there where I didn’t have to go back and have them correct a mistake or fix a problem they didn’t notice the first time, I’m done with them.
My wife has been back and forth between this location four times now trying to get an inspection sticker — still no sticker. First they messed up a repair, then they ordered a part and fixed it, then they forgot to put on a sticker, then we went back and they told us they no longer feel they can put a sticker on it due to a small dent that has not been the slightest issue for other inspections or the last four times we went in there.
Then, with my car, they passed it and I got my sticker. One week later my car goes nuts in the middle of the highway with my wife and kid in the car because the wheel bearings were in such awful shape they ended up just up and falling out. Something Midas assured me happened completely over the course of 7 days and was not missed by them. Right.
On top of this they were kind enough to sexually harass my wife, constantly calling her hun, sweetie, sweetheart, baby doll, but never her actual name.
Thank you very little, Midas, I don’t believe we’ll be going back any time soon.

My family has used Midas for many years and they have been wonderful. They were meticulous with their work and honest. However, services have declined dramatically within the past 1 – 2 years. For example, I stopped by for an oil change, but they were booked and advised me to make an appointment. I made an appointment for 9am and was told that it would be completed in an hour. I returned an hour later and found that my car was untouched. I waited a while longer, got frustrated and complained. At which point, they rushed to change the oil and complete the services in 10 minutes! They used to spend 30 – 45 minutes for a complete check. I was late to work due to the wait. They were unapologetic, crass and rude. It appears that they no longer value good customer service skills. We will no longer seek services from Midas. They have lost several loyal customers and will continue to do so if their poor attitudes and services keep up.

I used to bring my truck here for inspections and some minor work. I’d driven my truck about 1000 miles in 3 years as it was just for hunting.
Each time I went for an inspection they’d call to tell me it didn’t pass. The first year was brakes so I paid about 400 to have them fixed. The second year it was muffler had a leak tail light needed to be replaced and I paid about 300 for that. The service manager (Mark I think) told me I needed a bunch of other work as well but I declined. When I picked up the truck the mechanic told me it still sounded like I had a muffler leak because the catalytic converter had a couple little holes but he «didn’t want to ding me on a cat job». I left knowing I got screwed but dint want to deal with it.
Skip to 3 weeks later and I sell the truck to my father. I tell him to bring it back to Midas because they just inspected it 50 miles ago. They failed the inspection because of brakes. Brakes they repaired just a year, and about 500 miles previous, ago. My father shows them their own inspection report but they refuse to inspect the truck because «they must have missed that» in the last inspection.
My wife used to bring her vehicles here and was treated fairly for a few years but I guess staff changed. I wouldn’t trust them to do an oil change.