Manchester Subaru

This is my second purchase from Manchester Subaru and once again, I am super impressed by the quality of their cars, their amazing pricing and the professionalism of the service team.
When I buy a car, I do my legwork — we are talking major spreadsheets! Why? Because I want the best pricing. Here’s what I learned from all this data — Just GO DIRECTLY to Manchester Subaru. They easily beat all 12 dealerships in New England in pricing… by a long shot. Plus, the service is excellent — totally respectful and professional. They never talked down to me or made me feel bad for doing my homework, they actually encouraged me. The deal was made over the phone and email, and they even drove 2 hours north to pick up my trade and deliver my new car. Gary, my sales rep. went above and beyond for me and I know he will do that for you, too.

Went in to buy a car with cash and the car they showed us a a huge dent? Who does that? I just wanted to get my keys back but they kept trying to push to sell that car. No way in hell would I buy a car that had a dent in it that they didn’t fix yet, and the tires were bald. They don’t care about their cars they just want the sell and they think the Subaru name will sell it for them. I don’t trust their used cars.

Seems to me as tho” people should take notice of 1 star reviews for the real story and disregard the 5 stars. Employees of a company can also write reviews to counteract poor reviews which are more than likely the real McCoy.

Manchester Subaru is the most inhospitable, obnoxious and penny pinching establishment I’ve ever had to deal with to possibly purchase a Subaru. The salesmanship is embarrassing. they have the audacity after their over all unprofessionalism to ask personal questions that are completely unrelated. would not buy a Subaru here. Manchester NH area needs more Subaru dealerships because these people have no clue what they’re doing. maybe some professionalism and proper customer service training is in order.
Also… Every ‘one star’ rating on this site are ALL bad customer reviews. I don’t remember the girls name who helped me but she had red hair tattoos on her neck and hands Iand was being so rude. just take my advice and invest in customer service training.

I had a baffling experience here in May. I felt like they didn’t want me as a customer from the second I called. I wanted to buy a Forester but was deciding between a 2012 and 2015 model. I called and e-​mailed in advance and told the rep I would be in that evening when he said they were «unfortunately» open until 8:00. The rep repeated his sentiment about the hours 2 additional times in our presence. I even said «Sorry, but it’s nice for people like us who work till 5 and live far away».
They were very disorganized. We waited a long time for them to find the keys to the 2012 and they didn’t want us to try the 2015 in the meantime. When we eventually were able to go, we loved it and appreciated not having to be «baby-​sat» through the test drive process. They had delays getting keys for the 2015 too but we took the test drive and loved it more!
I came back with a smile on my face and I said so. I was ready to talk numbers — they were not! Not only had no one looked at my car to give me a quote on trade-​in value, but they weren’t available to give me quotes on the vehicle either. I actually walked out, (dumbfounded), with a promise that I would get a quote e-​mailed to me that night. It didn’t happen. The next day, I e-​mailed to follow up and got a voicemail from the boss telling me I should call him to «close the deal». Huh? They couldn’t even give me a price. So, I went elsewhere.
I got a quote the third day via e-​mail. It was a little higher, the dealership fee was higher, and the trade-​in value was $ 500 lower than my lowest quote from another dealership and $ 1500k less than I ended up getting from Grappone as a sale.
In response to Todd: It was 3 months ago on May 23. I know the sales rep’s name but this isn’t intended to get any particular person in trouble. I got there around 5:30 or 6 that day and felt like that was ample time to test 2 cars and discuss them. If someone had a commitment that they needed to get to, I would have understood that. However; that was not communicated and I felt like I wasn’t worth the time. I did buy a 2015 Forester in the end, just not from them.

I went to Manchester Subaru to trade my old vehicle and get into a new car. That did indeed happen, and the staff there were able to expedite the process. However, faster doesn’t always mean better.
Within three days of my purchase I was receiving calls that the payout on my old car loan was «short» and that somebody had made an error in the payout amount from the bank, so they needed more money from me. I had contacted the bank directly during the negotiation and received a 10-​day payout amount over the phone which I stated verbally to the salesman and sales manager and also wrote down on paper for them. Well, somebody put down a 2 instead of a 7. Oops. We came to an agreement and I went to get the car registered.
I came back from the registry pretty heated, because it turned out I had never been presented with the Certificate of Origin for the vehicle I just purchased. Manchester Subaru drove the CO to me that night, but it still took another trip to the registry to get things sorted out.
I can’t say I would seriously recommend this dealership to anyone I care about.

Our 2010 Legacy (now our son’s car) went in for oil change about 6 months ago, and they found over $ 400 in other repairs which seemed suspect to me. But he had that work done. Last month, next oil change, they reported an oil leaks (our son saw nothing on ground) and some other issues totaling around $ 900 in the estimate. We took to another garage in town for a look, they even added some sort of dye to the engine to test for oil leaks. Up on lift today — there are no leaks whatsoever. And the other garage said none of the work recommended was due yet based on the mileage for this vehicle. We are done with this service center, maybe purchases here too.

I initially ran into some issues with getting some warranty work done on my 2011 WRX, After Todd B. was made aware of my greivencies he was able to make things right. The whole service team at Manchester Subaru pulled together to make what started off as a rocky situation come together smoothly and solve my mechanical problem as well as settle my worries about my motor vehicle. Thank you all again for your great service.

After seeing the incomparable deal posted on their website for the 2015 Subaru WRX, I could not pass it up. After qualifying for credit, which I easily applied for online, I put the required deposit down for the lease. Michael Tarr, my salesman, cordially walked me through the sales process, stayed in touch until the car arrived for delivery within a week or so. He kept me in the loop throughout the whole process. Coming from another state and never actually visiting Manchester Subaru or meeting Michael in person, I was somewhat leery of the deal and the integrity of the dealership, but he assured me the car was on the way. All doubts were soon thwarted.
Michael is a very straightforward, candid and friendly guy; he went above and beyond. He even drove the car all the way down here to New Jersey for delivery, conveniently after I got home from work. I could not have asked for a better experience. Highly recommend. There were no gimmicks, no double talk, etc.
The only challenge was being an out of state lease, registering the car in New Jersey, it was quite the challenge and there was a lot of red tape. Of course, that’s not the dealerships fault. Michael was very responsive in mailing overnight the necessary paperwork the DMV needed, such as Manufacturer’s Certificate of Origin and the Luxury Tax form. I highly recommend Manchester Subaru.

I just recently purchased my 4^th vehicle from Manchester Subaru. I have found this dealership to be very accommodating and willing to work with you to get you the best price. My salesman was Kevin, who took his time to make sure I had all my questions and concerns answered. Tony in financing was also excellent. He came up with an offer that I couldn’t refuse. I will say it pays to do your homework ahead of time, and really know both the value of the car that you are interested in, as well as the value of your trade-​in. Their first offer on my trade-​in was not very good at all, especially since it was a one owner car with almost all service having been done at the dealership. I was going to attempt to sell it on my own, but they were able to improve their offer quite a bit to make trading in worthwhile.
I have used their service department quite a bit, and find them to be courteous, competent, and accommodating. The only real complaint that I have is that there have been times (more than once) where I was left on hold upwards of 15 minutes waiting for someone to take my call. I understand that they are a busy dealership, but in my mind, this is a huge area that needs improvement.
Overall, this is a very well managed dealership that seeks to offer the best car buying and servicing experience to their customers.

I recently purchased a brand new XV Crosstrek and I cannot say how pleased I was with the whole experience. I had Kevin Murphy as my salesman and he was wonderful. I went in to test drive one and told him upfront that I was not looking to actually purchase the vehicle. Even knowing I had no intentions of buying he never made me feel like I was wasting his time. After asking me a few questions on what I was looking for he had me test drive a car as close to what I wanted and once the ride was over he asked if I had any questions etc. He was VERY patient with me as I went back and forth on if I wanted to buy or not. I think I made him check 4 times on things and he never seemed to be inconvenienced, I might add that the show room was PACKED full of people waiting to be helped. He let me take another test drive and then I had him run some numbers. Poor guy ran back and forth looking for a car with all the options I wanted. When it was all said and done I walked out of there with purchase papers in hand. I was having a sunroof and remote starter put in. Kevin told me he would call me Monday morning and let me know when the car would be ready. Monday he called to check in and told me it would be ready Thursday. When I got there on Thursday, he was waiting for me with all my books, paperwork, and the car was right up front. he went over all the basics and even helped hook up my phone to the Bluetooth. After answering a few questions on where things were located I was out the door with my new car. I had such a good experience I gave Kevin a hug and thanked him for making the experience wonderful. If you hate the high pressure experience at other dealers then I recommend seeing Kevin Murphy. He is wonderful and calm, it just puts you at ease. I will recommend him to everyone.

I would like to take this opportunity to express my deep appreciation to Jack, Todd and Xan at Manchester Subaru. I recently purchased a 2012 Subaru Outback at this dealer and it was the best experience I have ever had. I received the best treatment and exceptional service. Jack went above and beyond his job as a salesman. Jack was very friendly, knowledgeable, respectful and courteous in taking great care to meet my needs in purchasing a vehicle. I received outstanding customer service. I was well informed by Jack to all the features in the subaru. Jack took the time to make sure I was satisfied. Jack and Todd were honest and upfront when discussing the financial aspects I had questions about. Xan ‚(finance) also got me a loan that meet my satisfaction and he was friendly and knowledgeable. The entire staff is welcoming. I have never had such a wonderful car buying experience !! I will now only buy cars in the future at Manchester Subaru. Jack made sure my car was beautifully detailed before I went to pick it up…(oh, they will also deliver your car right to your door) What other car dealer does that !!! I left there not only with having a fantastic salesman, Jack (and Todd) but feeling that I had a new friend. I highly, highly recommend Manchester Subaru.

Bought a 2004 Subaru Outback from them three months ago. Within a month the brakes were squeaking. The car was clearly previously owned by a smoker, and when I asked about the smell, the salesman (Josh) assured me that they have a process that rids their cars of odors. When I received the car it smelled only of a crazy amount of air freshener. The smell was nauseating and would overpower dog crap if it happened to be in there. It took me two freaking weeks to find all of the air fresheners hidden all over the car (I found 9). Alas, the vehicle now just smells like cigarettes or, as a friend pointed out, like a cheap motel. I called to ask Manchester Subaru about this and a salesman said, «Well, use your common sense– that smell is not going to go away.» When I told him what my salesman had said about being able to rid the car of its odor, he tried to make me feel stupid telling me I should have known better.
Jerks, seriously.

After the good folks at Manchester Subaru saw my first review (below), they offered my husband that they would register the car for us if I took the review down. I probably should have taken them up on that deal because it took me three trips to the registry before I could register it. The first time, they didn’t give me the certificate of origin. Apparently they don’t give that to you until they have your trade, which is fine, but our salesman told me to go to the registry before they delivered the car to me, so clearly there’s a big communication breakdown here. Our salesman actually delivered the car to me and didn’t bring the paperwork with him because he was told we already had it. He drove back to Manchester to get it and delivered it to me that night, which was really sweet of him. Unfortunately, the paperwork was all wrong and had to be redone so I could register the car. Hence the third trip to the registry. If you had told me that Manchester Subaru had never sold a car to a couple in Massachusetts, I would believe it because they had no clue what they were doing. How do they get to be the #2 Subaru dealer in the country and not know how to fill out paperwork correctly?
Because I believe in giving credit where it is due, I want to emphasize that I have nothing but nice things to say about our salesman, Josh. He did everything he could to make this process work for us but the management there did him no favors. It’s never good when your salesman says, «I’ve never had a deal go this bad.»

Went in with my wife to help look for a used car (for her, at her insistence). We looked at a Mazda2 and Hyundai Accent. The prices seemed comparable to other local dealers. When we sat down to hash out prices and our search criteria Burt assured us how «laid-​back» he was by telling us the dealership calls another employee (a man of color) ‘Half & Half’ and we interrupted him before he told us what they call his Asian coworker. The sales manager talked exclusively to me although we were from the start clear my wife was the customer and I was just tagging along.
I may swear frequently but the racism and borderline misogyny were unprofessional and thoroughly inappropriate. Needless to say, we took our thousands to another dealership. Disappointing.

@ Manchester Subaru for a couple of recalls and oil change level B service. But, talk about trying to squeeze someone out of money. I had a complete over haul of engine 6 months ago. Timing belt, valve covers, all filters and level D (100k mile) service. Today they walk in and give me a $ 1500 estimate and start saying I need to replace timing belt, fluids and Cabin filters that I just replaced and level D service. Oh and $ 96 in labor for 2 — $ 5 tail light bulbs… unbelievable. Either they keep very poor records, don’t remember their customers, didn’t really inspect the parts they just replaced as part of level B service or were hoping I forgot the $ 2200 I spent 6 months ago. Here is a tip: know your customers and treat them honestly!

Manchester Subaru has done nothing but disappoint me. I recently had major repairs done to my car with a $ 4,000 price tag. What did that get me? All of the work they promised and a broken wind shield. We immediately took the car back to the shop. They looked at it and told me I had to wait for their service manager. One week later I went back, having left the car parked for the whole week. I was kept waiting for more than a half hour to be told too bad. The service manager didn’t have the courtesy to speak to me directly. He had his employee tell me that this could have happened in any number of ways and they take no responsibility. Given this response I would never recommend going to or using Manchester Subaru.

I used the Internet to find the best price on my new Forester, but Manchester Subaru had the best price. My sales experience went OK, because the price was negotiated before I arrived at the dealer.
They offer «Free» inspections if you purchased the car there, but as we all know, nothing is free. They WILL find something wrong to get some money out of you. I would avoid the service department, and skip buying a car there unless they are the best price.

I and my wife were thinking about trading our Impreza for Forester. I found one Forester with manual transmission on their website. We have never checked this car inside so decided to visit Manchester Subaru
I’ve never thought proper answers for my question about the car would be:
«Have you called before coming?»
«Have you sent email before coming?»
«Do we have this car?»
«You can see and feel the car interior by looking through the windows»
WTF is wrong with these guys! I’ve never thought salesman could be so rude.

I got a car here this weekend, and was quite pleased with the process. They let us take the car out on our own for the test ride, which the Honda place we’d gone to early that day hadn’t. They were super low pressure, but happy to answer any questions we had. I found a sliiightly lower price at another dealer that was annoyingly far away, and the guys here were able to match it. They even dropped off my car at my house the next day (because I bought it on a Sunday, the service department and my insurance company were closed so it couldn’t get inspected or insured until Monday (poor move on their part — there was a huge accident on the highway and the poor guys dropping it off got stuck in traffic for ages)).
If you are car shopping with a friend, be sure to arrive in one car as their parking lot is ridiculously packed with SO MANY CARS. Oh, and you probably shouldn’t let this impact your car shopping, but they have at least one pretty attractive salesman guy…