Enterprise Rent-A-Car

Seamless transaction. Excellent customer service from Ian who informed me that even if my flight was late, someone at Enterprise would make sure we got into our rental car. Nice new Camry at a very reasonable rate. I will rent from them at MHT again.

Landed in Manchester with a reservation with Enterprise for a mid-​size car. The reservation was in the system. The employee helping me was overkill on ‘selling me’ a better car. I asked him the price of the next size car up, which was a Cadillac SUV. He said it would cost me $ 75 more per day. I declined. He then said he could do it for $ 50 more per day. I declined. He then said that he could do it for $ 35 more per day. I declined, scratching my head… and stuck with the Chrysler mid-​size car I had originally agreed to. I don’t like car salesmen. This guy should change jobs. I guess they work on commission. I went to the area to pickup my car… and they guy handed me the keys to the Cadillac. I asked him if there was an up-​charge and he said NO. ???
So, get ready to deal with a car salesman if you get the guy I had. I still got the better car. It was expensive renting thru Enterprise. I declined the additional insurance, because I am already covered thru company insurance. Make sure to LOOK and document EVERY scratch on the car BEFORE you leave with the key-​guy giving you your final paperwork. Don’t get the GPS. It is a waste of $$ and you can use the WAZE application on your smart phone. The toll pass was a good idea at $ 3.50/day. Pass on the gas and fill your own tank! Gas is cheap in NH right now.

I only rent from Enterprise-​great service, reliable and always s professional staff. Comfortable vehicles, easy pick up and even easier return process.

Line to get car was long and added another 30 minutes onto travel time as there was one person working at the desk. Otherwise all was fine. Representative at car was very helpful.

I’ve been renting from this Enterprise location on a regular basis (8−12x per year) for more than the past 5 years and have always gotten great service from the enthusiastic young professionals who work here. In fact, it was the treatment that I rec’d from this Enterprise location that caused me to begin to rent exclusively from Enterprise whenever — and wherever — I happen to travel.
Former Manchester Airport Branch Manager Travis Bannister always did a terrific job staffing with bright, «happy to be working», knowledgable… and helpful… people. From the counter inside the terminal to the people attending in the lot. Now, that Bannister has been promoted and moved on, Branch Rental Manager Nick Stevens has picked up and continued that strong customer service tradition. With its recent upgraded lot and legacy of great customer service, the Manchester Airport Branch of Enterprise Car Rentals will keep me as an Enterprise customer for a long, long time.
Great job to all involved!

Service was great had a fabulous car camero convertible great ride very wonderful staff fast in and out service maps of area couldn’t ask for more

NEVER Have I felt so deceived by an Enterprise location.
Sell…sell…sell. I am a regular enterprise customer. Travel every week, rent every week with enterprise.
This location, it seems their only motivation is to up-​sell and they neglect customer service. The drive is to the point of dishonesty. The counter rep asked if I would like to upgrade to a Tahoe or a Camaro, naturally I asked how much. The representative replied with «normally the Tahoe’s are an additional 70 dollars per day but if you don’t tell my boss, I can do it for 30 a day.» The counter agent also offered me a deal on an upgrade from the full size car which I declined.
Now, either he is a liar and is cheating the company, or he is a liar and deceiving me. Certainly someone that would deceive their boss would not have the proper regard for customers. The employees are either coached and driven with foolish incentives or they’re just dishonest… OR BOTH.
NOW TO THE GARAGE: As I get out to the garage to get my car, the employee is with another customer. I have no problem waiting my turn but the agent stated, «I’ll be right back dude.» After the agent returned, he informed me that they were out of full size cars and informed me that I was getting a free upgrade. (Please remember the counter agent diligently trying to get me to pay for an upgrade.) I chose from my options and went on my way.

My, the Enterprise folk in Manchester are chatty and kind! What a delight this must be for passengers who have spent hours on a plane, to meet a smiling, friendly face! What a delight it must be for customers to spend extra time chatting away with such friendly Enterprise employees! With all that extra time, do these friendly employees notice the line growing longer and longer? With all that casual conversation, do they notice the annoyance and frustration of the other customers in line? How much do you really think customers want to chat at 11:30 pm in a 15-​person line when their flights have already been delayed an hour and a half, and a commune of Canadian hippies cannot find their IDs or drivers licenses while their Canadian hippie children named Sky and Wind (I kid you not) run aimlessly around the rental car center.
There is a time to put in the extra effort for customer service. Midnight on a Friday is not one of those times. I can’t drop this Enterprise for being kind, however, and I was upgraded for free to a sweet pickup truck because the lot was devoid of any other vehicles when I arrived at midnight please dude stop talking to me I have an hour and a half drive to Hanover!

Great company, nice people, very professional. I never have problems with Enterprise.

Our car was ready when we arrived at Manchester, NH Sat. evening 9÷20÷2014. Were provided a Ford Taurus for our reserved full size 4 dr. model. It had a 3.5L V6 which was very responsive during merging and passing. The gas tank was full, the car clean, and ready to go. Important to me, the wheel alignment was good, as I am bugged by having to constantly correct steering while driving. Great job Enterprise!
Bill D.

I was very impressed with the Enterprise team in Manchester! I usually rent from Enterprise because they truly care about their customers. This was absolutely the case here.

Staff at Enterprise ask «how was our service» as they walk away. To get help lifting my suitcase out of the car, I had to call him back. I went through the trunk to see if I’d left anything. The garage area is dark, the car was black, and I couldn’t see well inside the car. It seems I left a small credit card case in the car (realized later). When I tried to call back for help on this, it was a nightmare. They were unresponsive in a word. One would think I left an umbrella in the car, not a credit card case with cards. Once in a while I encounter someone trying to give good customer service. Most of the time these folks are acting out the words on a script. It was not a good experience. I’m in Manchester 5 to 7 times a year, every year. Does that appear in their records anywhere? The fact that I’ve rented from Enterprise for more than 10 years at this location isn’t in their records.
Fascinating. They are all talk and no show.

Inconsistant service. OK but not extraordinary. Not many cars. Regardless of arrival, check in time takes at last 30 minutes.

Nice staff if a little disorganized. Had a long wait at the inside counter because of a problem customer who couldn’t find a valid credit card or a driver’s license that hadn’t expired. No other customer service people were apparently available, so I and 3 customers behind me had to wait quite a long time. When it was my turn, I allowed myself (my fault) to be upgraded not realizing the $ 10.00 price given was per day. My total fee ended up being about 75% higher than the great deal I had to start with so that was foolish. I think they should have been more transparent even as I should have been more careful. Then, it turned out they didn’t even have the upgraded size available so I had to stand around waiting for them to find something for me. The car wasn’t very clean. Bottom line, it got me where I needed to go. But, after all that, I’ll pick a different rental company next time.

My plane did not arrive until past midnight and I was worried that they’ll be closed by then. So, I quickly walked to their counter and Amber Morhidge informed me that they don’t actually close until the last flight has landed. Oh, thank goodness! She was pretty upfront about NH laws that they don’t require car insurance there, so great, I didn’t need to buy an insurance I didn’t need (I have my own insurance anyway so it was still okay if something would have happened). We carried out a small conversation and told her that I will be driving to Vermont. She told me that Vermont has a lot of pot holes and suggested that I upgrade my small economy car to a bigger one. I normally would not have accepted but she gave me a pretty good deal so I thought why not, better safe! And besides, Vermont had a snow storm few days before so I thought that a small SUV will also be helpful. Very good experience, great customer service.

Excellent experience from beginning to end.

I recently (July 6 – 13) rented a vehicle from this Enterprise location and was very impressed with the service I received. The minute I stepped up to the counter, the whole process was very quick and easy. No one tried to get me to upgrade for «$ 30 more per day!» or sell me insurance I didn’t need. Once I was in the car lot, a very nice gentleman escorted me to a car running with the air conditioning on and sent me on my way. Other rental offices could learn a thing or two from the Enterprise at Manchester airport!