Alamo Rent A Car

I rented a Chevy Cruze on 6÷8÷16 pm. The attendant at the office was very polite and business like. My car was very clean, both inside and out and it ran like I expected it to.
My personal car is 4 years old and I am 80 years old, so I had some difficulty figuring out where the A/​C and some other functions were. Your attendant was very knowledgable and helpful, but she was already on her way to help another customer, so I didn’t get much time with her.
I loved driving the Chevy Cruze and really liked your attendants, but I would suggest that if your operation is busy like it was on the afternoon of 6÷8÷16, another knowledgable attendant would make your customers very happy!
Sincerely,
Ernie Wong

Courteous service and got me out once I got to the head of the line; took awhile — but believe that was a direct result of one of the customers wanting a lot of questions answered. Having an additional agent would have been helpful — especially now that choices are narrowing with consolidation of companies. Return was quick — which is always good when you have a flight to catch.

We always rent with Alamo due to excellent customer service year after year, but this was our first trip to Little Rock. The rental counter was SO EASY to get to from baggage claim. There was a bit of a wait, but the attendant continuously apologized and was obviously working as fast as he could without sacrificing service. We reserved a Premium car, but it was late in the evening (close to a holiday), and they must have been out because he offered us an upgrade to a standard SUV for the same price. Since we had originally wanted at SUV but they were FAR more expensive than a Premium when we booked, we were happy! Our two kids, three large suitcases, two car seats and stroller fit great! The vehicle was clean and performed well. Upon return, the attendant was very friendly and helpful. Overall, a very pleasant experience.

I had a great experience at a excellent price with my discounts. The staff was really friendly, and helpful. The access to the car was good at the Little Rock airport. Thankfully, the staff person encouraged me to get purchase the pre-​gas fill-​up since I would be returning the car at 5 am… what an wise decision because the weather was horrible and I was able to drop the keys and keep getting up!
Alamo is my choice of rentals especially in Little Rock!

These are nice people. The problem is their cars are a WRECK!!! Every time I rent from them (and it is often) I get a car with so many scratches, dents, nicks in the windshield and I HAVE TO FIND THEM!!! They make me do an overall evaluation of the car or I’ll have to pay for them when it is returned. CRAZY!!! You just arrive from a long flight and then have to become a car inspector! If they said you’d have no liability for the junker I’d have no problem but once they tried to say a tiny nick in the windshield was caused by me. Just letting you know. .. take the time to review the car. Get out a flashlight and look underneath. It is probably way worse than anticipated in the dark parking garage. Otherwise the workers seem great!

Had a 4 day weekend rental. The price was very fair and the car an Infinity SUV was also very nice as were the Kiosk representative and the young man working the returns.
Problems however were no one was at Alamo airport counter with no signage as to where to go to be helped.
No one at Alamo Kiosk inside garage with no signage as to where to go to be helped.
Car size reserved not available and in fact no sedans available (I think there may have been luxury cars and sports cars based on what I saw in parking spots but then again I was now being helped at National Kiosk) so only option was SUV (I do not like to drive SUV’s).
SUV had clearly been smoked in. I do not smoke and can not stand cigarette smoke nor does my asthma like it.
I could not give (rather the Kiosk attendant) would not accept my frequent flyer number.
If it weren’t for the friendliness of the attendants (especially the young man who handled our return), I would have ranked lower.
The car was very nice and I suppose many would have been happy for this but as I don’t like to drive SUV’s (my wife has one and I almost never drive it) and the cigarette smoke, not a very good experience for me.

Great prices, and good cars. Will defiantly rent from them again when needed.

They didn’t have our car. Instead of telling us they didn’t have our car, they tried to give us one from a LOWER car class although we paid for a HIGHER one. They should’ve offered an upgrade when our car wasn’t available or offer a discount for a downgrade. Instead, I had to ask. They did the same thing to another couple right behind us. The couple was downgraded because their car wasn’t available, and they had to ask to be upgraded. Very SHADY business practice. You don’t take people’s money for a higher service/​product and downgrade them. If you can’t offer or render that service, do not make it available.
Although the car was new and clean, it had slightly less than half a tank. Seriously? If we hadn’t caught that, we would’ve been expected to return the car with a full tank even though you gave us half a tank.
Get your $hit together. I would not recommend.

I’m a big fella. Rented a car «class» online that sometimes fits, sometimes not, depending on the specific make/​model. All the cars of this class that fit me were gone by the time I got there late in the day. These fine people put me in a Dodge Charger, the best car on the road! No upgrade charges! Excellence!

I needed to rent a car for myself, wife and 8 month old baby for a 10 day trip visiting family in Arkansas. We decided to go with Alamo because with my union discount it was the cheapest. I ended up being very happy I did. Be advised that if you may have to pick up the car from the National but it was no big inconvenience. Just be sure to book your rental online and you should be good to go. Returning the car was easy too. Just pull up to the return line and the guy gives you a receipt right on the spot. All in all very happy!

Personnel were very helpful, this facility does not yet have the «bypass the counter» capability which is the reason I use Alamo. Preference is to choose your own car, get in it and drive to checkout kiosk so I hope they can implement this feature at some point in the future.

The only reason I’m not giving this rental 1 star is because Daimon was great. He’s the only reason.
There were no cars ready. I had to wait nearly 45 minutes — I felt badly, because some customers were giving Daimon a lot of grief, and it wasn’t his fault. He was pleasant, professional, and made sure I had some water, as well as frequent updates on when I could expect a car.
The car wasn’t clean. It had been run through a car wash. That’s it. There was debris from the previous renter, and it stunk like cigarettes. The key fob was missing, which isn’t a huge deal, but when I’ve got a purse, suitcase and carry-​on bag, it’s a pain in the neck to have to set everything down to put the key in the lock. The car drove very stiffly — I have a 2004 Camry that drives much smoother than this Impala. Tires were unevenly inflated (by a difference of more than 10 psi). It was just.. . eeek. I’ve driven numerous rentals over the past few months, so I know what to expect, and what’s normal. The car was a really disappointing experience.

We arrived at the Alamo airport rental office in December, 2013 to find Daimon at the counter. He gave us exceptional service after the Budget agent 2 desks away had raised our rental rate by over $ 300 as compared to the price they had quoted on the phone. Daimon worked hard to find us an extremely competitive rate and also got us great car. I wish every company I deal with had employees like Daimon!