David’s Bridal

If I could give 0 stars, I would. Two of my bridesmaids were leaving a boutique in West Hartford and decided to call Davids to see if we can look at dresses there while we were around the area. They were kind enough to take us in when we called ahead of time. So, I guess that could be the reason for their receiving of one star. Actually, I take that back. My cousin called and asked if we had to make an appointment, the girl said «yes» and hung up. So, she called back and asked to make one. We got there and I had the most horrific experience. They told us to look at dresses and our consultant would be with us shortly, which was as fine. She joined us and asked what I was looking for and if I had any favorite. Well, I showed her the one dress I liked and I’d be open to try anything similar. She said that they didn’t carry that one, but if I really wanted it, she could see if other stores had it. Why wouldn’t you just offer to call other stores? She pulled ONE dress and said that it was the only one similar to the photo and they didn’t have anything else. That one dress looked nothing like it. We walked around and pulled other dresses. While I asked her about a few dresses, she just told me «no, that’s a size 4.» Obviously, I’m not a 4 and the dresses she gave me were a size 14, which I was swimming in!!! She threw me and my two girls in a tiny fitting room. We discussed how unhappy I was, didn’t even try on any other dresses and just walked out. She didn’t even check on us when we were in the fitting room debating what to do. While we looked young and weren’t dressed to the nines, she didn’t even ask what my budget was or anything about the wedding. I didn’t really have a budget. I just wanted to love a dress. We went back to West Hartford. Davids is too corporate, the two employees I dealt with felt like they were only there for a paycheck.

We originally went to David’s Bridal for a wedding dress for my sister. Although we didn’t find what we wanted, the service was decent and the selection was fine. We found her dress at another store. We went back to David’s Bridal for bridesmaid dress shopping a day I was appalled. There was no customer service and they shoved us in the back of the store, even though we had made an appointment prior to coming. The lady assigned to help us was apparently assigned to different people as well and spent next to no time helping us. We found a couple dresses we liked but when we went to ask if we could try them in our size, there was no one to be found to help us. While we were looking for dresses, we saw other people working at the shop pointing at us and saying «let’s get rid of these ‘walk-​ins as fast as possible, they’re taking up our time.» (mind you, we had an appointment and were not, in fact, walk-​ins) I found my maid of honor dress on a side rack with the help of my friends rather than someone who actually worked there. I bought my dress and we went to order another bridesmaid dress in a different size and color than what we had tried on. We checked out and thought we were all set and ready to order all our dresses through their online store. After over a month of waiting to hear ANYTHING about the dress, we called to find out that the dress would not be ready until 5 DAYS before the wedding leaving no time for alterations or anything. When we asked if there was anything we could do, the lady replied very rudely that we could cancel the order or not «freak out until Monday.» We immediately canceled the order and found the dress somewhere else, leaving my sister, the bride, in a panic and leaving the rest of the bridal party as VERY unsatisfied customers.

Terrible customer service, with individuals who have no experience at all. I’m not speaking on experience just in the bridal industry, but work experience, so it seems. Sloppy staff, chewing gum, smacking it around. Started pulling any and every dress pushing it on to my mother. Finally I interrupted and said, would you like to know what kind of an event we are shopping for? And the girl just shrugged her shoulders, like, «whatever» and said I just assumed you were mother of the bride or something. And my mom told her no, she was attending her nieces wedding. So the girl said ok, ok, I got it. And walked off before we could help give some guidelines of what we’re working with. Colors, length, etc. the wedding was an outdoor wedding on a Souther plantation that took place in the evening. It was an upscale, very formal event. We kept trying to explain this to our staff member, and she kept bringing simple looking bridesmaid dresses. And that we’re not appropriate of age.
I finally was fed up, and went shopping on the floor myself, and luckily we were able to find a gorgeous, dress. And our assigned staff person said, oh, you wanted something fancy… No comment. I’m not sure if the acting manager and store manager need to do a flash card/​vocabulary lesson or what? But it was a circus. It wasn’t until after we had paid for our garments were we notified that they do not do any kind of returns, except for in store credit. Would’ve been nice to know prior to dotting the i’s. As if our experience wasn’t unprofessional and unorganized enough… When checking in to the store, they ask you on paper what you’re shopping for, for your own wedding, another event, or a wedding attendee. We filled it out as so, and we for a week received phone calls from the manager telling us that they were there for us, for my moms big day before saying I do. If any alterations were needed, or if my mother forgot a veil or anything else, to not worry. What the hell? This store is a joke and ill-​staffed.

If I could give them «0» stars I would. My daughter scheduled an apt with them to look for a wedding gown and when we got there the attendant was helping a bridesmaid party of 5 along with my daughter. They double book. This girl was absolutely NO help to us. She dragged the dresses to the fitting room and then we never saw her again until we went looking for her. They didn’t have a pedestal to stand on to view the dress. My daughter is petite and the dresses were so long you couldn’t even try to imagine the dress on her. The selection was very limited. We will never go back there. Horrible service!

The stylist was nice, but overwhelmed working with a few other clients at same time. She really didn’t know what dresses were available. Perhaps just very overwhelmed. They also ordered wrong size for me, and then I had to get my alterations which seemed great, but when I brought dress home noticed some major flaws… so had to go back again at the very end before wedding.
Staff has been super nice. It’s just a very busy place. My advice is to absolutely go at a slow time to get that special attention you deserve.

Very unhappy. Got my prom dress and alterations here. Staff was not friendly what so ever and barley spoke English. Also the lady who was pinning my dress was eating on the job and pinned me with a pin. And the alterations were very expensive. $ 100 just to pin it

My best friend is getting married and she made an appointment, it was supposed to be for her to look at dresses as well as her bridesmaids. When we got there she immediately realized that they had booked at least 3 other people for the same block– which would have been fine if any of their employees had any customer service skills.
Her «attendant» asked what style she was looking for, then pointed us to one rack. The bride requested a corset bra at this time to try which was never received. The attendant didn’t pull any dresses or any kind of guidance other than to say that «the appointment is only an hour» in a way that strongly implied «hurry up».
By the time it came to try on dresses the bride and our party were all so irritated and frustrated that it actually ruined any of the dresses we tried on. To sum it up, rude employees, horrendous service and an all around ridiculously bad experience for any bride that deserves to feel like her wants and needs matter for her once in a lifetime special day.
All 6 of us will probably never step foot in this horror show again

The Manchester store has been immensely helpful to me, especially the manager Joy. I ran into an issue weeks ago with my dress color not being ready on time for the wedding, and Joy took the time to review color swatches and delivery dates with me to pick the best option for my friend’s color palette. Then two days before the wedding, I had an issue with the local David’s Bridal in Metairie, LA. They told me that I could not get the complimentary dress steaming, that my CT location had lied to me, and were very rude about the situation. I spoke with Joy and she dropped what she was doing right away and called on my behalf to resolve the situation with the store manager. I was able to get my dress steamed on time, and I looked fabulous at my friend’s wedding (if I don’t say so myself). Just wanted to give a shout out for some GREAT customer service on Joy’s part. Thank you!

Worst bridal place ever! They have no real customer service! Everyone in the bridal party had a problem including the bride! The sizes are not correct, ordered one size and they shipped it in and it was not the same size! Two girls shipped their dresses back for another and the dresses were still wrong. They tried to give the bride the sample dress she tried on two weeks before her appointment, they are so bad its ridiculous. They definitely have dresses made from out of country places that don’t know what they’re doing! Don’t even go to David’s bridal. A thrift store is better in my opinion

I had realistic expectations walking into David’s Bridal– I knew they wouldn’t be serving champagne and catering to my every whim they do on bridal shows like say Yes To The Dress. Yet David’s somehow failed to meet what dismal expectations I did have.
I was assigned to a staff member named Lily, who rarely made eye contact and couldn’t have been less thrilled to help me. I described what I was looking for– something elegant, tailored, floor length, not «foofy» or ballgown-​type. She wandered off for 10 minutes and came back with the complete antithesis of what I’d asked for: an ill-​fitting mess of beads & taffeta, 2 sizes too large. She came into the dressing room with me to unzip the dress bag, but then sighed and said, «Ohhh, I injured my hand pumping gas this morning, I can’t help you get dressed,» and left without another word. A wedding dress (especially one made from a horrific web of cheap fabric) isn’t something you just jump into, so I had to ask my mom & sister to help me into this ridiculous dress. We all got a good laugh out of it but there was NO WAY I’d be considering this dress.
Lily made no attempt to find anything else and I’d lost all faith in her judgement anyway, so I pulled a few dresses off the racks myself. I asked about alterations, and she said, «No you can’t get any alterations to our dresses, they are trademarked so you’d have to get it altered somewhere else.» How can that even be true? The whole experience was very bizarre and when we told her we were leaving, she just said, «Oh.» Honestly, I have sold savings accounts at the bank with more enthusiasm than this woman «selling» wedding dresses. David’s Bridal is truly the Walmart of Wedding Dresses– low quality dresses, low quality service. Luckily Alfred Angelo is less than 2 miles away and they were amazing!

My best friend is getting married in September so back in March we went to this location with our rather large bridal party and the place was literally a MAD HOUSE. Since there were a lot of brides and teenagers alike (prom season. stay away if possible) the entire place was literally flooded with people. We had an appointment and were put in the corner somewhere and were left to our own basically– we grabbed dresses and began to just try them on. Halfway through a very nice young girl who worked there helped us find exactly what the groom was looking for– and we ended up buying it. She was very helpful. My only complaint is how crammed everything was, hectic and literally the place look like a bomb went off inside– dresses scattered everywhere. I then picked up my gown, only to notice the hook and eye was missing. Their only solution was that I could leave the dress there (I live 45 mins from the store) and they will fix it with their own tailor. Um no thanks– I am not making 2 trips. I will have to now pay out of pocket to fix it at my own tailor. I then found out that the dress I bought (for $ 110.00 w tax) was purchased at a later time from another brides maid for only 50… so I called back and got a refund for the price difference. The girl named Julie was helpful with refunding my money. Overall not a great experience… only good thing is that they refunded me my money but had I not had a convo with the other bridesmaid, I would have never knew the price dropped, since they aren’t going to tell you that…

I’d rather give no stars… But horrible store. The woman didn’t know what periwinkle is and when she found me she looked at me and asked rudely if my bridesmaids were as tall as I am. What difference would it make? The selection is subpar. I recommend searching elsewhere!

Returned this week to pick up my bridesmaid dress and to have my cousin (the bride!) have her dress measured for alternations. Unfortunately we forgot to read up on what you need for these appointments and she didn’t have her shoes bought yet. The nice lady doing the fitting said we need to reschedule and she made her another appointment promptly and was very sweet and did not act put out or disgruntled at all. The salesgirl who helped me was so pleasant and we were joking around. Dress is beautiful, fits and we love the Pool color. This time was very pleasant and also not crowded at all. Tuesday at 4pm is a great time to go if you want no crowds and lots of nice attention.

Horrible service. I’m only giving 1 star because the girl at the front was very nice and greeted me with a smile.
So here it is: I had an appointment for Saturday I arrived and was greeted by a bubbly friendly girl. I explained I was looking for a simple dress and didn’t care for white. She directed me towards the bridesmaids dresses and said someone would come help me in a few. So I start browsing and about 7 mins later a lady comes towards me and says she’s there to help me. No smile, no excitement nothing. I said ok and explained what I was looking for and she offered no help. All she said was «I’ll open a fitting room for you» and that’s it she walked away. She didn’t come back to check if I needed anything. I tried on 3 dresses and when I was done she took them from my hand and walked away. It was quite obvious she did not enjoy her job or working with brides. The manager needs to take a look at the customer service skills in that place.

First of all, I went there because I was getting married and they had a lot of ads on Facebook and other places about their $ 100 dollar bridal gowns, so I figure why not to check it out.
You’ll have to call and make a appointment to have their «professionals» to help you one on one. So I called and made the appointment, they asked my email, phone number, address, and dates etc. CAUTION: DO NOT give then the info. Her is why — they never mentioned that they will shared your info everywhere. I’ve been married for 2 month now, and it’s passed my wedding date, I still receive tons of emails and letters for couple dance lessons, tux, salon, bridal party shows stuff. It’s not from david’s bridal, but the harassing stuff started the second date I gave them my info. I don’t know when these ads will ever end.
So now, the appointment date, I’m a size 0 – 2 normally, but let me just say, THERE ARE LITERALLY NO DRESS SIZE THAT ARE UNDER 6, NONE! So alternation for a wedding gown is gonna cost you at least $ 180 or more. Now, the $ 100 dollar dresses are like bridesmaids dress in white, not classy at all. The rest of the nice dress, average $ 1500 dollars.
So for me, no dresses fits good at all since they are all huge, as much as they pinned everywhere, the dresses is just not right and uncomfortable. They try to make me buy one, because they told me it gets sold very quickly. But I said no thanks, and left.
So if your are on the bigger size, you can go and have a look, they help you okay. But don’t give them any info of yourself.

In general, I would say I’m not a fan of David’s Bridal. The quality of the products and service is often not top notch. This is why when I was shopping for my wedding dress a few years ago, I didn’t even step foot in David’s Bridal.
Fast forward to today when I need to be fitted for a bridesmaid dress. Upon walking in the store, you check in at a reception desk. I didn’t make an appointment because I figured it wasn’t necessary. The store was incredibly busy and I was starting to think maybe I should have made an appointment. However, Lindsay was incredibly helpful and got me in and out in no time. She found the dress, a couple different sizes for me and then ordered the dress for me once I found the right size. I mean the service wasn’t incredibly personalized and thankfully my sister was there to zip up the dress, but Lindsay’s help made the trip relatively painless.
A few things I find strange about this place. No mirrors in the dressing rooms… No measurements taken for bridesmaid dresses. BUT I didn’t pick David’s bridal for my wedding so I went with the flow and had a pleasant experience.

Went in here and felt like I was used car shopping. Really high pressure sales tactics and highly overpriced accessories. Definitely stick to some local non chain shops!

it is what it is. A lot of the designs are very cheap and hideous materials. But if you dig, some of the wedding dresses are very beautiful, and budget friendly. This same principle applies to the bridesmaids dresses.
The great thing about Davids is it is a chain, they are everywhere, so when you have bridesmaids all over the country, they are most likely within driving distance. Or you can order online.
The service is hit or miss. The lady helping me with the changing rooms was so nice, I wanted to take her home for tea (and she soothed me away from a crying fit).
However, the girl at the cash register was too busy looking at pictures on the wall to help me. And then seemed like I had interrupted her by trying to pay.
But they got my bridesmaid dress in a short amount of time.

I have looked and looked for bridesmaids dresses, but a lot of them were either fugly or overpriced or fugly and overpriced. I wanted to do local, but with my bridemaids being on a budget and all of them different sizes (including one woman’s size), I was not having luck finding one.
Even though David’s is a chain and has bad reviews on Unilocal,I have found that the dresses were more tasteful than a lot of the other wedding retailers and e-​tailers online. They also have an array of sizes, colors, and styles.
However, I scheduled my appointment first thing in the morning and it was very easy going. This places gets crazy on Saturdays and expect your stylists to be working on other clients too.
Our stylist, Shatoya, was very calm and not pushy at all. My maids all found short lace dresses in different colors (one in blue, one in pink, one in gray, one in biscotti) and different styles (two strapless, two haltertops). I was very happy for my selection.
The appointment was last week and I just got an e-​mail that one of the dresses came in.
This review is subject for an update because all of my dresses need alterations.

Let’s just say, I’ve had numerous bad experiences here but won’t finish posting this review until I pick up my bridesmaid dress.
Back in January, I went to try on my bridesmaid dress for my friends wedding in Utah. The woman was nice and helpful (probably the only one in the store) and told me I could wait to order. So I did, but then come February, the dress had been sold out online which made me a little nervous. I called the Manchester store to ask if I could order the dress from the store. This is where it starts to get annoying!
So I was on hold for a good 20 minutes before I hung up and called back. I was told that they just opened the store and I should call back later. Umm… what??? You don’t staff enough people in your store to greet probably one customer and answer the phone? Also, it can’t be THAT busy at 11:15am on a week day. Finally after my third call to the store, I was able to order the dress. I was told I would receive a call ⁴⁄₂₁ when my dress were to arrive.
Hello May 2^nd! No David’s bridal call back!!! I pick up the phone to again call at 11:15ish and get the same mumbo gumbo about it’s too early and the store just opened so I can’t help you. Which, the woman on this call was incredibly rude and short with her responses. After being on hold for another 5 minutes, she finally asked what my name was and then came back saying «nothing is here». I’m thinking to myself, great, these people also don’t know how to place orders. Then she said again, call back later for someone to research.
I replied, «no» and get me a manager. That must have indicated to her she needed to do something in her job because she then asked for the brides name and found my dress.
I know this is a long review but this place must not have managers that teach the value of customer service. I will never step foot in a David’s bridal again if it’s my choice. Brides, don’t waste your time here and don’t waste your bridesmaids time either.