Cafe Napoli

THEIVING PIZZA MUSSOLINI GIOVANNI —
WARNING TURN BACK CHOOSE ANOTHER LOCAL RESTAURANT. I was at this sad excuse for a pizza establishment today to order food for Lunch. I ordered a slice of pizza and a side salad to go key words here is «TO GO» and paid for my lunch. My slice was put on the counter and I politely tell the owner Giovanni «Excuse me, I ordered my food to go, can I get this put in a box for transport» The Owner then grabs an XL Pizza box and antagonizes me and says «You want it in a box, here you go». He then carelessly threw my pizza slice in a bag and threw the unsanitary napkin on top of the slice. (in all respect that was probably a favor because it was the most greasy tasteless piece of pizza I have ever had. The sauce had no flavor in it.) I notified Giovanni that I would be writing a review and to have a nice day. I was waiting there for my side salad with my order in my hand and Giovanni tried to take the Paid for pizza back saying «I don’t want you to have it» I notified Giovanni that I paid for this slice and unless he wanted me to get the authorities involved he will get his hands off of my paid for property. Giovanni kept antagonizing me while I waited for my salad (at least they didn’t screw up lettuce) Save yourself some grief go to a real pizza place with friendly people go to Charlie’s Pizza in Toms River Rt 70, Italy’s best (Route 70), la gondola Lakehurst 70, or even Dominoes Pizza would be a better experience than this sad excuse for a business. I will be notifying my friends coworkers at the Lakehurst Naval Base about this place and this experience..

As a benefit it is a BYOB restaurant. Their menu is ok but their service can sometimes be a challenge. I reserved their elevated dining area in the rear for a group on a Thursday evening and paid an extra few dollars for each entre. We had a 6 pm reservation but had to wait almost 30 minutes to be seated. The manager on duty was vey rude. Their portions are ample but not big. Its ok but I’d go to Esposito’s, Joey’s, Italy’s Best or Via Roma before I would go back here.

We have dinner here all the time and we have many options for Italian and this is usually our choice even though its a little ride. The food is great, always consistent and nice and hot. We never have a problem being seated. The staff is wonderful. I only know a couple names. Mike who is always behind the counter, is such a nice guy and always greets everyone with a smile. Marissa is our usual server even though we don’t ask for her. She always has a smile on and makes sure you have everything you may need. On several occasions we asked for things that are not on the menu and it was always done no questions asked with sincere courtesy. Keep up the great work guys, I know people are real pain in the butt and to keep a smile on is more than I could do with picky people. Our favorites are; Eggplant Rolatini, Shrimp Parm, Caesar salad, and the always incredibly tasty Garlic nots. The red sauce is very good too. I could drink it haha. Definitely try it, if it wasn’t great, we wouldn’t bother.

Love this place. Food is great. Pizza is excellent. Service is good. I have one problem. Why do I have to have a waitress take my order for a sandwich after 4 when I’m not eating in the dining room?

Went here last night with Mom and wife. Its BYOB, which is great because you can bring your own favorite wine. There is a huge menu of Italian foods, mostly red sauce. We had Sausage and Peppers on Penne Pasta (great sausage), Manicotti, and a combination plate of several different pastas including eggplant Parm. All came with soup or generous salad. Flavor was excellent, service prompt. Great, inexpensive Italian food. Tab for three was about $ 37. Took home leftovers too! The combination of good food, serving size and modest price gives this place 5 stars.
We saw many plates go by that looked appetizing; clams, mussels and other pastas. This place needs more exposure on Unilocal.Oddly a search of restaurants in the Manchester Twp., NJ area does not bring it up. Why?

I have never ever been to a restaurant where you could not take home left overs, feel sorry for the wait staff having to inform customers. I think the owners should come to the table and give customers that type of information.
If dessert, soup or salad are included in the price the owner considers it complimentary and you cannot take it home. Evidently he has no concerns for senior citizens in the US and definitely no concern for patrons who may have lost their home to the Super Sandy Storm and may want to take food home.
If soup, salad or dessert are included with a meal they are not complimentary they are included in the price. This practice may be common in Naples but not in the USA.
I can not imagine he would throw food out rather than let the customer take it home, so does he re serve the food?

I’ve never seen worse customer service. Had a reservation for 8 people and when I arrived I was told it was going to be a 20 minute wait before being seated. After waiting 35 minutes I watched 2 groups of people seated before me. I know that one of those had no reservation. When I asked why they were seated first I was told that it was the managers decision. I left disgusted and went Luigi’s, which made me feel very welcome!

If you want average tasting Italian food served by a lousy staff that would clearly rather be somewhere else, by all means try Café Napoli. The staff couldn’t get drink orders right (we simply ordered a water, a sweet tea, and an unsweet tea). All three of us ended up with the wrong drink. Not a huge deal, but a preview of what was to come. Several of the staff acted like we were intruding when we asked for drink refills. Had a basket of bread tossed onto our table (yes, it was tossed!), with a «here ya go» from a busboy who obviously hates his job. We then waited approx 30 minutes for our entrees, and my son’s food took an extra 10 minutes. He ordered 2 slices of pizza, so no idea why it took so long to heat them up. As I said before, the food was average, at best. You’re better off going to Olive Garden. If I could give this place no stars, I would. Oh, and the men’s room was flooded. Horrible experience. I won’t be back.

I love this place! Great food, nice atmosphere and friendly people. The chicken francese is out of this world! The portion sizes are large and the prices are reasonable. The pizza is great! I eat their food at least twice a week! Love it!

I’m originally from Brooklyn NY.
The hardest thing to find in New Jersey has been good Pizza and Italian Food in general.
I was Thrilled when I found Café Napoli. Their Pizza is Excellent!
And the bonus is that their Food is Also Excellent! (Except the Meatballs)
I go to this Resturant at least once a week!
Wish they delivered though.
But… The Pizza and Food is worth the trip… :)

I had a terrible experience here. We went with a group for lunch and the owner came running over to tell us we had too many people. He proceeded to forbid us from ordering from the lunch specials. Real nice business model; be rude to paying customers. Try Italy’s Best, Luigi’s, La Gondola… or even Applebees.

Wow, my experience here was unbelievable — and not in a good way! When our group (14 people) was seated we were provided with the lunch special menus. Then, after placing our orders, a gentleman (presumably the owner) came running over to tell the waitress we were not allowed to order from that menu. We were told that since we had so many people, we would have to order of the regular menu… of course, the regular menu had the same meals, just at a higher price (oh, and they didn’t include the sides). Most of us ordered the same dishes, we just ended up paying more and getting less simply because there were more of us! What kind of business model is this!?!
On the bright side, the waitress was phenomenal and the food was pretty good, though the portions could have been a bit larger, especially given that they should not have been“lunch size” portions!