Perfect Auto

I just bought a bmw from this dealer and sales person fawad masumi at perfect auto dealership was wonderful. He is really patient gave me time to decide and a good deal on the warranty on my car .Closed the deal in no time. I would recommend this dealer.

I had a great experience with Perfect Auto. I dealt with Fred (Fawad), who was very helpful and patient in the process. We at least looked at ¾ cars before we made our mind. I would deff recommend Perfect Auto and especially Fred as a sales man

i just want to say don’t buy a car from jax max not unless you want the run around when you leave off the lot that’s when the trouble starts i bought a vehicle from those bastard before i got it home lights were coming on i caught hell trying to get them to fix the problem if you see a nice shiny vehicle on that lot do yourself a favor drive on by just keep driving i will never ever buy a vehicle from those bitches when you call to ask about repairs of your vehicle know one seems to answer the phone and don’t let there mechanic work on your vehicle he doesn’t know what the hell he’s doing i lost time and money missing time from work trying to get my vehicle fixed no jax max no jax max hell no

I purchased a 2 year-​old car here, and I should have had a mechanic look at it first. I did not, which is my bad. The car is a lemon, but the dealership had to have know it, too. Many of the issues could only have developed because of poor maintenance. Caveat Emptor.

Horrible place to purchase car. Car broke down soon as I bought the car. Horrible customer service.

I worked with Fred to purchase a 2012 Mercedes C-​300 and it was an amazing experience. I had found the car online through USAA’s car buying service and arrived with financing in place. Very quickly after arriving I was off on a test drive. He asked all questions I had about the car and was very knowledgeable about my options. Once I decided I wanted the car, he discussed the interest rate I’d already received with the manager, who was able to secure me financing at an even better rate. I have very little car buying experience and have heard many horror stories, but working with Perfect Auto was a wonderful experience and definitely made me a lot more comfortable with the whole process. :D

About a Lexus there. I went home and discovered that the key fob if it had was for Toyota. I went to put gas in it and realized that there was no gas cap. The last straw was I went to turn on the radio and the display looked like it had been in water. I called them up and gave them an opportunity to fix all three of these things. they decided not to. I decided to return the car. At that point one of the short skinny ones said I guess you’re not a real buyer. Which is ironic because I paid cash for the car. at that point I proceeded to tell him what I thought of him and his dealership. It took 5 days for the bank to transfer my money back. Ironically a couple years later I talk to a coworker of mine who had trouble with the auto dealership. He actually had to sue them because they sold him a flood car and didn’t disclose it. Turns out it was the same place.

Fred was a very helpful and knowledgeable person. He answered every question that I had and went over the car features. I would definitely send business here to this dealership because the customer service was excellent and the cars are amazing,

I wish I could award zero stars. Perfect Auto (8132 Sudley Rd.) sold me a 2010 Infiniti with a sludged engine. Infiniti brought it to my attention less than two months after I purchased the vehicle. It takes a MINIMUM of 12 – 15 months of neglect for an engine to sludge — but Perfect Auto says the vehicle was «PERFECT» when they sold it to me. Literally. The window sticker says, verbatim, «excellent condition and covered by the remaining Infiniti Factory Warranty.» Neither of those things were true and now I’m out $ 10k or more. Don’t trust these guys.
Play a fun game! When they promise you something, try to get them to put it ON THE RECORD in an email. It’s like pulling teeth.
I have filed with VA Consumer Affairs and the Better Business Bureau and am exploring legal options. If anyone would like to know more about my situation — message me. I’d be happy to share the details.

I purchased a car from these guys and it came with about an additional $ 4000 worth of damage and fixing up. The dealer insisted that nothing was wrong with the vehicle and it was a pure lie. When I asked about the gas cap and the engine check light they told me a lie and showed me a bogus receipt from a Land Rover parts supplier. Rover gas caps have warning writing all over them, not blank. When I asked, after the first breakdown, one day after ownership, will the fix it, they hung in to their limited warranty. Cost me $ 2000. When I asked about the potential damage to the differential, they said I damaged it. I’ve owned Land Rovers for 8 years and worked on them myself. I am sure I did not damage it after 2 days of driving. When I asked about the failed state inspection items for having a evaporative purge light on and two worn out tie rods (I had the inspection done by a Land Rover dealership) they said what damage. Bad coolant reserve bottle sensor, bad parking sensors, none of the fluids serviced (differential, engine, and brake fluid).
If you want a car from these guys, do yourself a favor, get a dealer inspection.

I purchased a beautiful, used Audi A4 from this dealership. The sales guy, Walter Teal, was terrific! Knowledgeable, no pressure sales, and extremely polite and courteous. I got a great deal on the car and can’t say enough great things about Walter and about this dealership. I highly recommend them both!

I had such a great experience with Perfect Auto. I went there just to look at a car and ended up test driving and buying a totally different car! I was not expecting to make a purchase but Walter and James gave me a great deal and worked their magic to get me the best rate! I totally recommend visiting these guys and enjoy your car buying experience like I did!

I went to this dealership with my uncle yesterday inquiring about their 2003 Honda Civic Hybrid that was posted on cars. com. They had that and a 2004 too. They took both as trade ins.
I was interested in the 2003. We asked the young rep about hybrids, he told us what little he knew. We took the car out for a test drive. All went well. We came back to the office. We reviewed the carfax. We asked why the «airbags were replaced», the car was taken to a honda dealership for 3 yrs prior to them acquiring it. They had no idea but they gave their theories.
We asked more questions about alarm system, previous owners, etc. We told them the rotors on the 2 front wheels were worn and will have to be replaced.
My uncle at this point did the talking and mentioned we were on a budget and those rotors will cost a few hundred to replace. Most of the answers to our questions, «the car passed VA inspection and their in house mechanic checked out vehicle». VA inspection is a minimum standard, doesn’t mean the car doesn’t need work soon or shortly.
The young rep said we know his offer $ 4999, «what was our offer?»
My uncle said $ 4500. The rep said let me check my numbers and went to his computer. He said he couldn’t work with that. HE NEVER COUNTERED. He said unfortunately we want to move this car off the lot. We specialize in luxury cars. We want to move this car out and we’re not making money off of it.
None of this made any sense. If you want to move it, why didn’t you counter? Why didn’t he state «I could have worked with you for $ 4800 or $ 4900. He just said no and shook my Uncle’s hand. And we walked out.
And if you’re not making money off of it which is bullshit, you would never list the price as $ 4999, you would post higher because people who know to negotiate will do so and your goal is to always make money. You don’t pay $ 4999 and then sell for $ 4999, that makes no sense what so ever.
It was the most baffling experience. I spoke to a friend who is a used cars salesman and he said the whole scenario made no sense. I don’t know if it’s because we asked several questions. We asked about their warranty which was 30 days on engine & transmission. We came informed. My uncle has bought many cars over the years.
If the young rep wasn’t going to budge on $ 4999, why did he ask what’s your offer? To ask that question means there was room to maneuver. Even if we didn’t come in at the right price in his mind, if you really want the car moved, you counter.
Any car salesman would never allow a person to just walk with no offer to look at another car. No one took our contact information down, which is also unusual.
The young rep was like a robot. Monotone. Not someone you want to do business with. Not friendly. Just very business but the boring kind of business type.
This was not about financing a $ 4999 vehicle. We told them we would pay for the car yesterday. They would have gotten rid of the car. The young rep’s possible father or the older gentleman watched the entire transaction takes place so maybe this is how they conduct business.
The other odd thing was I mentioned I would call the honda dealership that serviced the car and noted «airbags were replaced» on Monday. The older gentleman and young rep both reminded me about doing that after we made the offer. Why would they do that? I just made the offer so that means I must not be that concerned with the airbags being replaced. As business people, you don’t remind me of a possible issue I need to look into. I made an offer.
They had stated they care about their reputation. They sell to different parts of the US, like Chicago. They get a lot of recommendations from people.
Them reminding me to call the honda dealership, I don’t think that was about their reputation. A dealership is always in the business of making money. You don’t remind me of an issue I need to look into after I just made an offer.
I don’t know if this is how Afghannies conduct business.
I don’t know if this is how things work in Virginia.
At the end of the day, so many conspiracy theories but the way business was conducted was not appropriate nor normal. That dealership had the car in their possession for 3 weeks.

Just plain shady. This place reminded me so much of a stereotypical used car dealer. I went to look at a car I had seen online. First the price on the car was significantly higher than the one listed online. I looked around the car and it seemed to be in decent shape, but when I asked for a test drive the salesman balked. He asked when I was considering buying and how I was planning to pay, and told me he wouldn’t let me have a test drive unless I was serious about buying immediately and discussed financing first. I simply walked away at that point. First, I’m not committing to anything until I test drive the car. Second, you don’t discuss payment until a price is negotiated. High pressure tactics, rude attitude, and one lost customer.

These guys did a great job walking me through the purchase of my vehicle. When I first purchased the car I had some questions regarding it being the right purchase and they gave me a few days to think about it after I took it home. If there have been any issues they took care of them quickly and without any hassle. All in all a great expeirence that was very low pressure. I highly reccomend Perfect Auto, thanks for the great experience.

Not sure what it is with me and auto dealers, but I’ve just never gotten along with them. Maybe it’s the belief that they’re going to try and screw you as much as they can, and just the fact that it’s a mentality of going to battle.
The trip was actually not that bad, and they were pretty helpful, but there were a couple of things that warranted a two-​star review.
One, as soon as a car had been purchased, the warning light came on to check both the back light and to get an oil change. Really? The very next time I drive off in the car? To their credit, they offered me an oil change if I would take the car back, but living close to DC, it’s almost an hour away. Why in the world would I ever drive 2 hours round trip for an oil change? Needless to say, I paid for that myself.
Two, though an agreement on price was struck based on an «out the door» price, a small 45 dollars charge was stuck on at the end. When they called me later on in the week and asked me how things were and I told them that I was a little upset simply over the principle of the matter, Alex the salesman’s reply was «well, you could just go somewhere else.» Great customer service Alex, thanks very much.
Finally, there was no emissions inspection done on this car. I had to go get it done myself, mail it in, and then have them give me plates for the car. Don’t know if this is standard practice, but kind of annoying. Plus, I was under the assumption that they just had the plates available but no, this is something that will take weeks.
My whole feeling on this was that this place, and car dealerships in general, could make people a lot happier if they just concentrated on some of the smaller things. You have no idea how someone’s perception can change even over the smallest things like oil changes and minor charges.