Noodles & Company

It started off as a negative experience, ended with a positive.
NEGATIVE EXPERIENCE BELOW
I made an online order, I gave the staff 1 hour to make the food since it was peak hours (5pm), I even arrived 10 minutes after the pickup time (my daughter was being a brat). Order had not been started and was obviously overlooked. I pointed my order out on their screen and she said, «Oh, we are working on it already». When, it was quite obvious, that they haven’t.
I let it go, but it still took a good 15 – 20 minutes to get it out to me. Again, I let it go. The breaking point was I took the food home, to find the server put the plate in vertically, when it was meant to be laying horizontally flat. The caused my daughter’s mac’n’cheese to be mixed with applesauce and broccoli. I threw it out. Ordered pizza. I was frustrated as a father just trying to have a night off and feed my daughter. So i did the worst thing anyone can ever do– I complained.
POSITIVE OUTCOME BELOW
I mentioned my experience to their manager through the corporate website. The local area manager was quick to reach out, quick to make the issue right, and has earned my trust again.

Rice crispy treat is yummy, mac and cheese with grilled chicken is my go to. Love the Coke freestyle machine.

Understaffed. That led to people bussing their own tables in order to sit down, and to our order being lost in the shuffle. It took us 40 minutes to get our dinner. Server was the reason for the star, she apologized and gave us two free meals. Never had an issue there before, but tonight it was a disaster.

My grandson lives the Wisconsin Mac n cheese! I had the Japanese pan noodles pretty good. But a little spicy. Service was great and they gave us 2 free giant Rice Krispies

One of the best Noodles & Company’s in NoVA! The employees are very nice and the food is good for the most part. The reason I say «for the most part» is because they mess up on the simplest things. I had ordered the potstickers and they had come out flat, almost as if something may have been sitting on them. They were ok tasting but like I said they were flat. Another small issue they had was the parmesan crusted chicken. There was barely any crust on it. Isn’t the point of ordering a parmesan CRUSTED chicken is so I have a crust. The last small issue is their iced tea. Some people may not care about this but I know I do! Each tea flavor has it’s own issue. The Sweet Tea tastes like soap and water. The Lemon Tea with «reduced» sweetener tastes fine with a small sip, but when you completely get it, you question yourself and ask «Does this taste like more lemon and water than tea or is that just me?» I can say I do that every time I come here! I don’t even bother with the unsweetened tea, because, aside from the fact that they have sweeteners I would not use, if the sweetened and lemon tea taste bad you know the unsweetened is just as bad if not worse! I think that if they fixed these issues they would be the number one Noodles & Company in Virginia!

I’ve been to this place a few times now after friends at work recommending it & I LOVE IT! It’s very cute and clean inside and the food is awesome! I usually order online & go pick up and it’s SUPER quick! Employees have seemed to be very friendly too! I would definitely recommend this place & I look forward to going here more! :)

First time coming here and I was not disappointed! Will definitely come back to try the other dishes!

Didn’t love this place. At least 4 orders after us received their food first, my food was brought out and cold, and still missing half of my order

Ordered the new Buff Bowl, with Pork pesto for take out. The pork was very fatty. I notified the the manager Debbie. She was very professional and refunded my money and gave me another meal. I do love Noodles and Co. And always appreciate good service.

Alright, so I have broken down and gone to this Noodles and Co a few more times after a 3 year break.
Since this location has some age on it now, it seems to be doing a better. The staff has evidently seen a huge turnover as they are much more customer service focused. Kudos to the management/​owners for addressing the constant poor service and really kicking it up a notch. I am happy to report that my last three visits have been illness free, accurate, and not infuriating to the point of wanting to snatch a high schooler by the hair from across the counter.
I also love the new additions of flat breads and such. The Thai soup pot seems a little pricey at $ 8.50, but it is absolutely delicious. Yellow coconut curry broth, cabbage, sprouts, peppers, shiitake mushrooms, rice noodles, pulled chicken and pork, basin and a lime. I dream about this soup these days.
I have always loved Noodles and Co and I am so happy that I can tolerate going into this store now!
A well-​deserved update!!!

Always just okay! If you want just okay food, that requires more flavor, this is the place. I come here for a staple mac and cheese dinner, because it tastes better than Kraft and it is quicker than making it on a lazy night.
PS. love the coke machine. I love Dasani flavored waters.

This is my second time coming here and it did not disappoint. Loved it the first time as well as the second. Nice to see a place that offers tofu as an option. They offer small and regular sizes, the small is a lot of food especially when paired with a side item. Not only is it good but super quick service as well. Definitely my favorite go to place.

I always have good food and great service. I hadn’t been for a while and was super excited to see the new Coke machine in the dining area. The staff is always so friendly and the restaurant is always clean!

Noodles & Company — affectionately known as Noodles to its fans — is in my upper-​tier of quick-​casual counter service options. I can understand those who are weary of the «global noodles» concept … how good can the pasta and marinara or Thai noodles be at a place that covers nearly any style of cuisine that has pasta?
Truth be told, I’ve always thought that myself, which is why I typically stick with the more American-​style pasta dishes. Their mac and cheese and stroganoff are both very tasty. But my usual go-​to is an exercise in minimalism … their straight up buttered noodles are fantastic. Try them with either steak or meatballs … so good.
I’ve never had an issue at this Noodles. I’ve dined here about a half dozen times, the most recent being a couple of weeks ago, and we got the standard Noodles treatment. And, of course, who doesn’t love the Coca-​Cola Freestyle Machine, where you can mix your own multi-​flavored bastardized soda creation.
As for their Thai food — I did try their Thai Curry soup recently and it was pretty good.
Everybody needs some comfy carbs now and then, and every town needs a Noodles. I’m glad the one in M-​town is close to my house.

I may be optimistically upgrading my first review, but here’s my explanation: the afternoon of my bad experience was followed by an email from Noodles and Co asking me how my experience was. I gave it to them straight and fairly, and expressed my inconvenience. Two days later I received a phone call from the manager of the store apologizing and asking me to please return for a complimentary lunch.
So today I called in my order and finally got to enjoy what I been looking forward to last week. The employees were courteous and (again) apologetic. My order was on time and there were no problems. I will most likely be apt to try out this store again.
Thank-​you Noodles & Co for acknowledging the customer and trying to do the right thing. I have a lot of respect for that.

Finally decided to eat here after passing so many of them all over VA. This particular one in Manassas seems very nice. I had the beef stroganoff and it tasted great. The noodles, beef, and sauce were well seasoned and put together perfectly. There was a Coke Freestyle machine for drinks or you could choose from a variety of teas or bottled drinks. My only complaint would be the price for the portion but I will surely return.

Food tastes good — cost too much for what you get, though!
Used to eat here more often b/​c of proximity and the food does taste good, however, it was still not often b/​c so pricey. Now, after probably a year of not having eaten here, I thought I’d treat myself… So disappointed! They’ve raised the price of adding extras ($.75 to $ 1.00 per extra/​addition of veggies) — and there still isn’t enough in the dish! The portions are also much smaller — even though the prices have increased. If you’re going to spend this kind of money, you’d be better off doing it at a be seated & be served restaurant with more variety and definitely larger portions with just as good on taste!

If you’re looking for a place to eat today, Noodles is NOT on their game so you should choose someplace else. Every empty table was dirty when we walked in and we had to clean off our own table, a majority of the sodas at the fountain were out, half of our order was wrong and to make up for it we got a ‘buy one get one bowl free’ coupon. Really? I get the feeling that your employees have no pride in keeping this establishment in business. Im not impressed today Noodles and won’t be back for a while.

Cozy filling food for cold winter nights! Their chicken noodle soup is wonderful. I also like their Stroganoff with Chicken.
I usually visit the Noodles & Co in Fairfax, but was closer to this one the other night and had a craving for noodles. Yes, I do get those cravings. Call it what you will — comfort food, meat n potatoes type food, stick-​to-​your-​ribs food. It’s all good and I love it.
They have «categories» of noodles. Asian-​inspired, USA-​inspired, Italian-​inspired. You can order Pad Thai as easily as ordering Pesto Cavatappi or Mac & Cheese. They recently started giving you a choice of two sizes, «regular» and «small.» There is very little difference in size, in my opinion, and the «small» plate is plenty. Remember, these are carbs and fill you up pretty fast. You can save yourself some money as well as calories by ordering the small plate.
Dishes are custom-​created, so even if the Stroganoff was originally for beef, you can substitute chicken (or shrimp if you desire!). They are very flexible, which makes it fun and presents more variety each time you go.
This location was clean and uncrowded when I was there. The staff were friendly and helpful, no problems at all with my order. There’s a soda machine as well as two kinds of iced tea with free refills. It’s a great place for a quick bite both for lunch or dinner.

I visited Noodles & Company today for the second time with my girlfriend’s little brother.
When we got there it wasn’t too busy. We walked up to the counter and were served straight away. My girlfriend’s little brother ordered the spaghetti and I got the Bangkok curry. Not at one point did the server say that I could add a meat to it and as it was my second time I kind of just had to go with the flow of the server so I missed out on that. I can understand why another « Unilocaler» had a problem with the young staff with no experienced staff around.
We sat at the bar in front of the window. Our food came quickly and was delicious. Everything was cooked perfectly and I really enjoyed it. Another plus that appeals to the kid in me and to the 11 year old I was with was the coke machine that can make almost any coke drink you want.
In all I would defiantly be back at some point.