Battlefield Ford

Parts Department sucks!!! It was almost like something out of a movie where a bunch of rednecks are sitting around and won’t help you! I walked in at 4pm and no customers were in the place just 3 guys staring at their computers and cell phones each looking at the other one like «you gonna get that??» Finally somebody grunts I asked for help in returning part that purchased online and even if they weren’t going to take the incorrect part back, we were interested in purchasing the correct part there. The guy looked at the box that was on the table and said «mail it back to them». Not «is there anything else I can help you with» or «would you like me to help you find the correct part». Nope nothing. Basically take that box and get the eff outta here. Not «have a nice day» nothing kept staring at cell phones and computer screen. So sorry I bothered them. I was happy to take my $ 1000 somewhere else and will never return or recommend Battlefield again!

Never again, our daughter has currently spent more for repairs then her so-​called «Guaranteed Great Value» pre-​owned Ford Escape car cost from this dealership. Over $ 10,000 in repairs since day of purchase. Constant difficulty with this car. What a shame…

We are in the process of shopping for a F-​150, and are for once, not in any rush to buy. There are so many options and configurations in this model it can be overwhelming. So after visiting a couple of dealers and getting the whole pressure routine of «what can we do to get you to buy something we have on the lot right now?» We were very blessed to meet Rusty MacIntosh at Battlefield Ford in Manassas. Rusty is awesome, he was very low pressure, and when I mentioned the idea of a special order he said that wouldn’t be an issue that they do those but as long as we know that they can take some time. Everywhere else has changed the subject or did everything they could to say it wasn’t really possible. Rusty has earned both our confidence and future business. When we are ready to order we are looking forward to seeing him again! He is the opposite of all the aggressive Northern Virginia salesmen we have delt with in the past. Seriously, if you are looking for a used car or new ford and are tired of the aggressive pressure salesmen, go to battlefield ford and ask for Rusty!

My experience working with my sales representative Greg Wood and a their newly appointed sales manager was great. I came in on a weeknight around 7pm with an hours notice. They had my F-​150 out front ready for me to test drive. I’ve already booked appointments through Navy Federals and Costco Auto buyers program later that weekend through other certified ford dealerships which I will leave undisclosed. We spent about 2.5 hours at the table and the sales manager Hans was able to work out an exceptional deal for me on my new F-​150 4×4 super crew. I’m very happy with their service, financial flexibility, and overall experience. They truly work hard for my business and I was happy to give it them. I picked up my vehicle two days later and Greg was their to get me acquainted with my new F-​150. We did a walk through and Greg explained all the controls and features. They’ve followed through on all the commitments made to me and I couldn’t ask for more. Except maybe a bug deflector for my new ride.

My husband and I went to Battlefield Ford to purchase a car and we walked out in 2 hours with the exact car (tags included) we wanted that was financed through the dealership. They were very straight forward. Purchasing a car is always very nerve wrecking and stressful and they ensured the process was very painless. I am shocked by the previous bad reviews because this was not our experience.
Our salesman, David Wright, was very sincere, attentive and supportive of our concerns, cost restraints and financing needs. No bait and switch games. We got the exact vehicle that we came in for and he never tried to enticed us into getting a more expensive car.
Kathleen, the person who manages financing, was superb. I have financed many cars and I have never dealt with someone as knowledgeable and efficient as Kathleen. If anyone has less than stellar credit, I strongly encourage you to consider this dealership simply because of Kathleen.
The icing on the cake was the general manager, Carol Edwards, coming to us before we left to make sure were happy, satisfied with our deal and needed anything else from them. She made sure the tank was full of gas and we headed out with our brand new car. Awesome experience.

Who isn’t reluctant to deal with the normal dealership experience? I did much of my deal online and ultimately met up with Cleo who was just as personable, responsive and helpful in person as she was online. I cannot speak for other reviewers, but I know that folks are more likely to complain than to praise. My experience was so great that I’m happy to give them 5 stars. Check out their reviews on
(more realistic). I rely on Unilocal a lot but sometimes I’ve been let down by glowing reviews for a company that did shoddy work. I’m happy I went with my gut on this one despite the reviews.

Fuck this place. We were looking at cars and getting ready to test drive one. Then Out of no where someone from sales drove past and asked if we were parked in the customers parking space and we said yes. He then said I need you to move your car. Wife got upset because how rude that asshole was. So then we left and driving to Jeep and bought a car there. Paid cash. There lost
Fuck this place
Don’t come here
Do not

Update, while I still won’t be here again the lady behind the counter did give me excellent service when I picked up the vehicle. They actually didn’t do the oil change, tire rotation or either inspection (they didn’t read the information I provided when I dropped it off) she did not charge me for the diagnostic work on the turn signal.
I will never take my car here again. Asked for a written estimate for anything over $ 100. Did not get one. Also, asked them to look at an issue with a turn signal and was told the pigtail was bad. OK, not a problem, until they said it was over $ 200 to replace. Really??? $ 200 for a five minute replacement of a few wires? So I said I could live with the turn signal issue. Then I was told it was a $ 59 diagnostic charge. Again, why no written estimate? So for oil change, tire rotarion, state and emission inspections it was almost $ 300. Total ripoff, never go here!

I’m used to car dealerships treating you like gold, and having nice waiting rooms filled with snacks and drinks. Here at this location, you get a empty pot of coffee and small water bottles (which they ran out of). I purchased a car here, and while I like my car, I didn’t really like this dealership. Maybe it’s just because i’m not in my 40’s, but they didn’t really take me seriously. I was supposed to get a call from my sales agent the next day, didn’t hear from him for a week, and had to call him, only to go through 4 other people who I had to explain my issue to every single time. I also left a voicemail to the service department which was never returned. Finally I called a contact that my friend had at work, and he got my agent to call me (a day later). I just don’t think this is very professional.
I had purchased a hyundai from a hyundai dealership before, and they’d clean out your car for you, give you a car wash and the works every time you took the car into them. After I got my car back from having some repair work, i noticed a lot of scratched all over the windows that I didn’t notice before once I got home. I was pretty annoyed at this, but since I lived over an hour away I just didn’t want to bother with it, I was so drained by this point. I’m not sure why they’d not instantly fix a car that was for sale with any cosmetic issues it had, compared to just selling something «as is» then getting the customer to have to drive all the way out there (during rush hour weekdays only) to have to get it fixed, when the dealership paid for the repairs. I also never got a business card from my agent, and it was like I bought a sack of potatoes from him the way he’d speak to me on the phone. The financing lady who actually gave me her card, Nanette, is super and very nice. Will definitely not be going back here to get my next car, but just wish I got more respect and service for buying a FORD here.

if i could give –5 star i would .
i called 4hr ahead and ask for 2011 15pass van to see where is located, dealer business got a fallow
up with customer plus i had to call back to see whats a deal before i drove 225miles i talked to some idiot sales person which if he was working for me i would fire him on spot but anyway. said here at our location got the address from him and drove 225miles and got to the address i got from first idiot some one said how may i help you i said I’m here for 15 pass van to look at he went inside after 5min said that van been sold !!! really ??? yeah will see if we find you another one !!! really ???
i would not even buy any car for a dollar and i will write a review all online. because i ask for day off so i can go see that van so sorry for my self that i even called this dealer. if i were you never ever bother to call this dealer really pissed me off. i really hated

I have nothing but positive things to say about this dealership-​from their inventory to their newly rennovated décor to their great sales staff this is easily the best place to purchase a new or used car in Manassas. If interested in purchasing a car, I recommend making an appointment with Delvon Combo. He is very professional, knowledgable and will walk you through the car-​buying process effortlessly. I have networked with Delvon for quite a while now and he goes above and beyond to help others and provide exceptional service. His reputation at Battlefield Ford proves it!

Lying POS’s!!! Do not, I repeat, do not go here!!! Quoted us one price online and told us we didn’t have to finance with them. We drove an hour out to pick up the car and when we got there they decided to tell us we had to finance to get the price we were quoted (at 6%) and if not $ 1,000 more would be added on. They wouldn’t budge, wouldn’t negotiate. Waste of time!

First experience — Horrible. I called Monday to make appointment to replace cracked windshield from 66 on new 2014 Explorer.
Phone conversation was polite & professional and was informed they could not replace windshield until Thursday so we made an appointment for Thursday at 10:00 am.
I arrive, my name is in the system and they said they need to check on the materials because they don’t see the windshield in stock.
I wait 30 minutes (keep in mind, I have a job too!) and finally go back to service and was informed that the windshield was NOT ordered and they don’t know when they can get one.
The Customer Relations Manager, Megan was polite and apologetic but at this point, I am rather incensed. I am then informed they will call me back today and give me an update.
At 5:15 I call the number because no one had bothered to update me or call me back and the line goes straight to voicemail.
I am calling other Ford locations tomorrow. This locations service department obviously does not want my business so I will be happy to give it to someone else.
I love Ford, but this experience combined with Koons service department has convinced me NOT to buy another Ford because their service is just awful.

Bought a car here, paid full asking price, did not ask for anything except a light to be fixed which they put on the we owe. I called back many times to get it fixed, turns out they don’t keep their promises. Anyways had the thing fixed on my own, it was not just the light but the entire module costing $ 1679.00 to fix and an additional $ 135 for my rental. I have a copy if the I owe you that they promised to have the light fixed but never did or even reply to me. My sales person was Cesar and I believe his manager was Ken.
Update: I went in a few days ago to remove my gap coverage. Finance lady was very nice. I will update the rating again once i see that my gap has been refunded on time.

I honestly have nothing but great things to say about Battlefield Ford! I purchased my brand new Edge from them a few months ago and they made the process super smooth, easy and hassle-​free.
I did run into some problems though — I brought the car home on a Thursday and the engine literally blew that Saturday. It was a brand new car that had NEVER been driven before except when I test drove it off the lot. This review COULD have been super negative except for the fact they were so apologetic, towed the car for me that morning, turned around and gave me a brand new Edge right then and there! The only one they had available on the lot had an upgraded panoramic sunroof (which would have cost me an extra $ 1,500) but they threw this in no charge!
I was so happy with my entire experience despite my new car breaking down — we were at the dealership for awhile that day and one of the guys even offered to get me lunch which I thought was so nice. They definitely take care of their clients and have the best customer service! I would recommend this dealership to anyone looking to purchase a new vehicle!

They lied about my warranty. They said I had a 5 year bumper to bumper warranty to cover everything on my car cosmetic to mechanical. When I got a scratch on my wheel, they said it wasn’t covered! I was told after nothing cosmetic on the car was covered. Also, the transfer of my vanity plates. My previous car was in my fathers name and he authorized me to sell it. They guaranteed my plates would be transferred to my new car and they would contact the DMV for me. When I got the car few days later, they claimed they never said that! Funny cause my boyfriend was with me and heard what they claimed they never said. So I paid twice for plates! First for the set they put on my car and again to get my vanity plates back.
Buy your car somewhere else!

Car buying, for me, is a very daunting process. I made a mistake with the last car I bought, and I was concerned about the same thing happening again. I’m SO glad I found my way to Battlefield Ford. I bought a used Ford Focus there over the weekend and could NOT be happier. Not only was the process easy and friendly, the people I worked with were all extremely nice and not one of them had that «used car salesman» vibe that you sometimes get at dealers. I highly recommend Christopher Barr, specifically, if you’re looking to buy a car. He’ll help you find what you’re looking for and you’ll walk away happy. Carol Edwards is also wonderful in terms of helping you pinpoint what you’re looking for — and corresponding with both of them — both in person and via email — made the whole process so much easier. I’ll definitely be sending my family and friends his way in the future!

I ended up coming back and buying a used Prius from Brian Baker. Let me just say he makes car buying a very joyous experience!
My only qualm with Battlefield is I had to ask the manager to send me off with a tank of gas (I thought most places did this?) and he said he’d give me half a tank… My husband bought a used car recently from another dealer in town and he was automatically given a FULL tank of gas. The car I ended up buying had two bars left; thankfully they filled it up to two bars short of a full tank. If I’m paying you (whether via financing, leasing or out of pocket) $ 17k for a used car, you should probably give me a full tank of gas, no questions asked, no teeth pulled…
Other than that this place is highly recommended.

I purchased a vehicle here on the 9^th of May. This was my first time purchasing a vehicle. My buying experience began very pleasant. My salesperson Delvon Combo was a very nice gentleman. However, when I requested to have the vehicle filled with gas, my request was denied. To my surprise I was told that this was ONLY done for «brand new» vehicle purchases. This was VERY upsetting. I had to drive over a hour both ways to visit this dealership and I couldn’t receive a $ 20 tank of gas? I don’t believe it should matter whether the vehicle had any previous owners or not, I had just spent $ 14,150 and needed to drive over a hour home! The car was given to me on ¼ tank of gas.
I was extremely appalled and didn’t appreciate the way the sales manager Brandon Fay handled the situation. He was very unsympathetic and didn’t look as if he cared at all. When approached, he answered «What’s up?» which I found to be extremely unprofessional. I have worked in sales personally for the past 5 years and I felt extremely disrespected. Therefore my car buying experience didn’t end on the best of notes and that is very disheartening for me. I am positive that a tank of gas would NOT have inconvenienced this dealership, but it would’ve made this «purchasing» client very happy. At this point in time I would not recommend this dealership to anyone!
*It’s the little things that matter the most*

While spending a few weeks in Northern Virginia, my beloved Taurus SHO’s starter motor gave out and I dropped it off at Battlefield Ford for a repair, telling the service desk clerk it wouldn’t start, suggesting they begin by looking at the starter.

The next day I received a call from a technician claiming the engine was hyrdolocked and would need to be replaced at a cost of many thousands of dollars and did they have authorization to order a new motor for me?
I knew the problem was the starter and I hadn’t been driving in deep water (nor had there been flooding recently) and so, with a push from a friend, I popped the clutch and drove off. A local mechanic replaced the starter in a morning for a few hundred dollars.
I can’t imagine why they thought I would be stupid enough to fall for the «your engine needs replacement» routine but be wary they’ll treat you as though you’re both stupid and willing to spend lavishly on unnecessary repairs.