U-Haul Moving & Storage of Manassas Park

Melva Rae and Wolf did an outstanding job, friendly, hospitable and professional all the way. When we had an issue with renting the proper equipment they found a solution and had us on our way in minutes.

These guys are on point!
The good: I was beyond exhausted after two days of moving and all I wanted to do was drop off the truck and call it a day. I was expecting the worst after the experience I had picking up the truck, but the drop off process here was seamless. I pulled into the return lane and started to head into the store. Before I even made it halfway in I was met (outside) by an associate who checked the truck, reviewed an additional mileage charge with me, and had me on my way in less than five minutes. The fact that my receipt was emailed to me and I didn’t have to go inside were both awesome.
The bad: The what?
Five out of five because these guys know how to take care of their customers. Take a hint corporate, you’ve got a model operation in Manassas Park.

DO NOT RENT FROM THIS LOCATION. MANAGER Mr. Sekely is rude and we had to postpone our move because he refused to rent a truck we had reserved. This is what happened.
–we called to reserve a truck on Friday for pick up the next day Saturday
— Mr. Sekely called us at 8:00 am on Saturday when we were on our way asking why we weren’t there yet, because he rented the truck to someone at 1:30 (SOMETHING THEY DID NOT MENTION AT TIME OF RESERVATION)
— we get there and we ask to speak with him because we weren’t sure that we would be done by 1:30 pm
— he comes out and says there’s nothing he can do, and that «If you’re not back at 2:00 I’ll charge you!!!»
–we said we’ll do our best, so he leaves us talking to ourselves.
–then as we were being handed the keys, he comes back and says– «you know what, you can’t have the truck»
— like an upset child, taking it personal, when it was him who made the mistake of not mentioning at the time
of reservation that there was a strict return deadline. Terrible manager.

Scheduled a hitch installation for my Nissan Xterra on a Friday. Spoke with store rep on phone and was told to bring by Tuesday morning for install. I confirmed with store rep over phone they had the wiring harness in stock for my vehicle, was told yes. I arrive on Tuesday for install and am informed the harness is not in stock but that they could hard wire the harness which could void my vehicle warranty. Absolutely not! So here I drove over an hour and no harness in stock. Store rep Brandon and I begin calling parts houses around the area to no avail. Again, store rep says he can install by hardwiring, again I reply no because I don’t want vehicle warranty voided. Finally was able to locate a harness kit at Nissan dealership in Chantilly. So I drive to dealership, pick up and bring back. Once back at Uhaul, install was smooth and Brandon did a great job with clean install and overview. Was credited labor charge for inconvenience. This being my day off, I didn’t plan spending half of it at Uhaul. Double check they have your parts in stock before showing up for installation!

I was having issues with my hitch plug for my truck — which I need to work because I haul horses. Neither my ace local mechanic or the dealer were getting things accomplished when it came to even looking at the problem. Both the mechanic and dealer wanted to spend all sorts of money to «diagnose» the issue. I just wanted them to start with the simple stuff, like check the fuses and replace the hitch plug. Nobody seemed willing to do that.
In desperation because I had to haul a horse recuperating from surgery the following day, I remembered U-​haul did wiring and hitch installation. The Manassas U-​Haul recommended the Manassas park U-​Haul saying they had a «top-​notch» mechanic. I took their recommendation and went.
And I got to say they aren’t kidding/​Brendyn is an awesome, nice guy who looked at my truck, took it into the shop and figured it the problem was a fuse. The dealership would have charged me a minor fortune for the work he did.
Hitched up to the trailer, and it lit up like a Christmas tree. Picked my horse up and got her home safe — all due to the great work that Brendyn did. I cannot thank him enough and I would definitely recommend the Manassas Park U-​Haul to anyone with a hitch repair/​installation/​wiring issue.

I reserved a van here for Friday, but all my plans got delayed and I didn’t need it until Saturday. Their response: «no problem, let me know when you need it». Then I arrived and realized I needed more space than a van. Their response: «no problem, take a truck». I used it for the day and when I pulled in to the lot to return it, a guy came up and asked me if the truck worked ok for me. I said it did, and he asked if I wanted my receipt emailed to me. I said I did, and he said I was all set. No going in to the office to fill a bunch of paperwork. I jumped from the truck to my car and off I went. I got the bill emailed to me and it was $ 57 and not the $ 77 I was quoted. The guy told me that when you’re finished, they review to see if there was a better plan for you (I thought I’d need the van 24 hours, but returned it the same day). So true to his word, he worked the price and got it down — after I returned it. Not bad at all.

Recently booked an online reservation to have a hitch installed on my van. Email confirmation said my appointment was at 7am. When I showed up at 7am, they said they had me down for 8:15. Not a lot you can do about it at that point, but plenty they could have done about it before hand. It was an inconvenience that was completely avoidable if someone at Uhaul had bothered to call.
The hour I waited for someone to show up did give me an opportunity to observe the other operations here. Seems like a pretty efficient shop — folks renting trucks didn’t seem like they waited too long. Others going in for moving and packing material were in and out quickly.

I had had a really bad experience with a U-​Haul in DC, but this place was fast and friendly. That’s all I wanted. In and out in about 10 minutes in the morning and again in the afternoon.