Malibu Taxi

Get strung along for 1.5 hours being told, «No, no don’t worry 15mins out. «worst taxi service I’ve ever used. Phone requested über during the outrageous wait time and the über driver came from an hour away transit time and still picked us up before the cab even showed. Have some integrity Malibu Cab, if it’s going to be a long wait, just own it. This is why third party apps are thriving and cabs are failing… lackluster customer service.

The best ride anywhere I’ve had since the pre-​Über era. He knew where he was going (!!) — I didn’t have to navigate– the space was really comfortable, Peter was so old-​school polite, helped me charge up my phone and although I’m sure he would have been kindly quiet for the trip, we just ended up having a great conversation that made the time fly by. I had a scheduled ride to airport from Malibu; I called on an hour’s notice. He arrived a couple minutes early, it was a safe, sane, and smooth ride. My husband was a taxi driver in 80s — I know this just sounds like the basics, but it is a rare experience today. Thank you for the great ride!

Peter was great! Very professional and cordial! Thanks so much for the ride to the airport hotel!
This seems like a small taxi business that is more equipped to deal with scheduled rides than spontaneous taxi needs.

You have to be really desperate. The cars are from the 1970s. Lucky if you find a seatbelt. I don’t even know how they can compete with others. Sure, they’ve been in time but doesn’t matter when the car is filthy and old.
Used them again today to go to the airport. My driver just stopped for 10 mins to go to the bathroom. Not that I’m in a rush to go to the airport or anything.

We love these guys. Use them ALL the time for shuttling us to the airport. They are a small company so we usually get the same guys. Always on time, always polite, alway satisfied. Surprised by all the negative reviews. Have nothing bad to say other that we are real customers who use them all the time and have had nothing but positive experiences.

Have u used us befor, no
So try to see yourself what we do,
Our flat fees good for what u ask for.
So hope to see u on board one of our cabs,
Call 310−456−0500

This company is very disreputable. The drivers were generally fine however we dealt with a number of improprieties over the handful of times we used them for business and occasional personal pickups. Our final experience with them was the worst. They missed our pick up and lied about it. We waited for 2 hours while they said they were «just around the corner.» Then two days afterwards fraudulent charges began to appear on our credit card. This time it was a personal credit card that we only use when we travel and had not used it anywhere else other than Malibu Taxi. I do not recommend that you use them. If you do, DO NOT give them your credit card over the phone and report ANY suspicious activity to the BBB.

After waiting for 40 mins for the cab, I called back to find out what the eta was. The operator was rude, curt and unhelpful as soon as she picked up the phone. When I said there was no need to act that way with a customer and I just wanted to know how long I needed to wait she hung up. That woman, whoever she is, needs to be fired.

A great experience with Malibu Taxi this week. Called the night before to set up an 8am ride for the next morning. Price was verified and my ride showed up promptly at 8am. I was on the Pepperdine University campus and he was familiar with where I was on campus and needed no direction to get there. We had a pleasant conversation on the ride to LAX. I was very favorably impressed with the service. I would do this again.

I was verrrrry disappointed with Malibu Taxi for the first and last time I used their services last weekend. I had all of my friends in town from Chicago for a girls weekend and needed transportation to dinner at Geoffrey’s (5 miles away). The woman quoted me $ 100 total, round trip. Which would have been a great deal! Seemed too good to be true, and so I verified the price with her at least 3 times. This was after putting me on hold for about 15 minutes too, by the way.
The driver took us to dinner, then when he came to pick us up said the total fare would be $ 200 (it was supposed to be $ 100 each way). After a long discussion, I realized that the price misquote wasn’t the driver’s fault, as he was just contracted by Malibu Taxi. The final fare ended up being $ 250 (he tacked on an additional $ 50 at the end of it for a brief stop we made at a bar). To top it all off, I have yet to receive a call back from the manager. I was told he doesn’t have a set schedule, but he would call me when he returns… that was almost a week ago.

Super fast and SUPER awesome! Ken picked us up in a van reminiscent of my childhood, with a hospitality to match. He is honest and friendly, and didn’t judge our drunk butts! He even chatted with my boyfriend outside while I waited to get the bill paid, and didn’t complain about the wait. Friendly ribbing, and sincere wishes for a great visit to Malibu topped it off. THANKS KEN!