Mahwah Honda

I had an amazing experience today at Honda in Mahwah. From the minute I walked in I was treated with honesty and respect. These guys are professional and they know their stuff. What a breath of fresh air compared to my last experience at Hudson Honda. I would definitely recommend this place to anyone looking for an excellent deal on a new or used vehicle. The ladies at the front desk are warm and friendly and the salesmen are honest, trustworthy, and knowledgeable. A big thank you to David, Steve, and Mike for making this a positive and worthwhile experience for me you guys are the best!

Prepare for an old school dealer experience. The salesman was nice enough, but the guy really ran around in the old style car dealership mentality, as if the didn’t realize car dealers have evolved in the past 30 years. It’s the «hey boss, how ya doin? What can I do to get you into a car today?» They definitely need to retrain their some members of their sales team: Instead of trying to build a discussion and listening to the customer, he impatiently tried to close a sale on something, anything!
It was sad to see such a desperate salesperson. It became quite humorous, as he would not listen to my needs or wants in any shape or form. He seemed hell bent on selling me another car, which I didn’t want. I made up my mind not to do business with these guys after a 20 minute run around.
I’m not angry, it was humorous to see dealer personnel still operating this way. I hope they can improve and see that the car buying experience has moved forward since the 1980’s.
They will apologize via Unilocal to appear attentive, and try to have you call them if you post a negative, but it’s after the fact, when customers have already walked out the door with a bad taste in their mouth.

Don’t bother making an appt, if they think that somebody elses problem is more important, they just will leave your car for the next day. Had an appt, and wrote when I needed the car by, and they just didn’t look at it or call. Bad service

We were looking to trade our Pilot for another Honda so we decided to start with DCH in Paramus, and well, the worst experience EVER! The sales reps are rude and make you feel like you’re bothering them. This is the kind of dealership that gives car salesmen the bad reputation. So we decided to try Honda in Mahwah and we had an amazing experience buying my new CRV.
The entire process was very quick and our Sales consultant Michael Vinci was attentive, professional and took his time to find the right vehicle for me. I recommend this Honda, Michael Vinci and the entire team to anyone who is looking for a great experience buying a car! 5 stars for sure! *****

I guess I never wrote a review of Mahwah Honda after my terrible experience at DCH Paramus Honda in September 2014.
We ended up calling Mahwah Honda and leased a CRV with absolutely no hassles at all. They were professional, stuck by their word and engaged with us in a thoughtful and courteous manner.
During the whole process there was no back-​and-​forth between the sales manager and the representative. The price was basically the price but was very competitive with all the research that we had done.
Full disclosure: We leased another car from Liberty Subaru a month after Honda and also had a wonderful experience, but we have bought from this dealer in the past.
If I were to choose three dealers in the northern New Jersey area, I would choose Liberty Hyundai (who picked up the pieces after my purchase at Paramus Hyundai), Mahwah Honda and Liberty Subaru.

Not that great of a place. they sold me a defective car and they refused to fix it. i had to take it to another Honda dealership to even acknowledge i had a problem. Very negative place. Never again, should of just bought the car from rt 23 Honda. i’m really thankful for rt 23 Honda’s professionalism.

I just went to Mahwah Honda and i bought a Pilot EX L. Pat and her team were amazing! They did the experience painless and they were super helpful. Pat was very nice, patient and very a knowledgeable, Mike was great as well as Dave. I know I will be back again when I need another car.

Went to Mahwah Honda on a slow day for a standard oil change, walked out with a list of recommended services for $ 3,942. The main concern was an engine oil leak but the list went on (control arm brushings, spark plugs, alignment, radiator hoses, etc). In fact, some items were listed two times, at two different prices, and then both added into the total amount of recommended service. Took this to another local mechanic, and he said «unfortunately, most of this is BS, and there is nothing of major concern for you to deal with at this point». I did however need new spark plugs, an air filter and wiper blades. These three items would have cost $ 337 according to my list of recommendations from Honda. I paid $ 153 at the mechanic. I mentioned that it was a slow day at Honda because i think they needed someone, a 36 year old female who clearly looks ready to be taken advantage of, to rip off. Never going back. Ever. The only positive aspect is that when I needed to leave my car for service, the man who drives me to/​from Mahwah to my place of work is incredibly nice and interesting to talk to. I will miss that guy.

My wife and I were looking to purchase a 2016 Honda Pilot EXL w/​Sensing. We originally went to another dealership and had a terrible experience trying to find the exact model and color.
We contacted Mahwah Honda through their Internet sales channel and got in contact with Joe Donegan. He was courteous and professional while communicating over emails. He explained to us the situation (high demand car had limited stock), worked to find us the exact model and color of a vehicle that was being built and gave us a great price.
We went to the dealership to sign paperwork and put a down payment. We received the vehicle a few weeks later just as Joe had promised. Throughout the process, Joe gave timely updates and maintained great communication.
Mike in the finance department was also great and we were very impressed with the entire car shopping experience with Mahwah Honda. We definitely recommend this dealership and I look forward to doing business with them in the future.

Went for a simple battery replacement, waited over an hour, when I got the car back I didn’t notice that the CD changer was not working. Even the I don’t use it much anymore, I went back and they gave some excuse that motor for CD changer died and it had to be place. I left disappointed because it happen under there care and I never had problem with the CD changer. Went home, disconnected the battery for a few minutes and the problem was resolved.

Very dishonest people. I saw an ad for a honda odyssey. When I called to see if its still available (because I live 25 minutes away) they said yes. When I got there, they said it was just sold but that they can show me other cars. How convenient!

I was making the rounds Saturday September 13^th saving this dealer for my last stop since I heard such good things. When I called for around 3:30PM the sales rep, i think his name was Andy I’m not sure, begged me to wait ‘wait until tomorrow 10AM”. Seems the fool did not know the place is closed on Sunday. That’s me in the black SUV circling around the guest parking lot confounded on Sunday ⁸⁄₁₄ 10AM if anyone wants to look at the tapes. I guess there’s always a next time.

We just leased a car from Mike Lynch. I have never heard of a salesman walk you through all the features on the car and help you setup your cellphone Bluetooth contacts. He is also a genuinely nice guy and we definitely recommend Mahwah Honda. We got a great deal and drove the car off the lot that day. The day before, we had gone to Paramus Honda and they were consumed with a birthday cake more so than wanting to service customers.
Reasons to go to Mahwah Honda rt. 17
1. Professional and courteous
2. Transparent and flexible
3. Top notch customer service

This is for the service department. Thanks to Mike from parts, and Paul and Danny from service, I got my 2000 honda accord SRS light taken care off under warranty. I waited like 3 years to finally get that done! We took off a star b/​c when my wife brought it in for a 10AM appt, the car didn’t go in until 11 and then it took 2 more hours! I guess when you’re good, you’re busy!

I recently bought a car through Mahwah Honda through the internet. The response from Joe Donogan — the internet dealer at Mahwah — was fast, very nice, and straight forward. The process was smooth and they had both the best deal and great customer service.
We picked up the car on a very busy day (Saturday in Bergen County, enough said!), but the staff were all nice and friendly. In addition to Joe, Howard helped close the paperwork and we took the car off the lot the same day.
Good experience, great deal, very nice car. All car purchases should be this easy.

Been a rough couple of months and my car was coming due for a service. The place I usually take it to charges about 25% more than this Honda dealership because my car is considered «luxury». I looked online for service manuals and the service that was to be done was pretty basic stuff (oil change, tire rotation, inspections) so I figured this place could do it. The took me in, got me out in about an hour, and so far I have no complaints with the work that was done. I really appreciate them helping me out so I could save a couple of bucks because man I need every last penny right now. Thanks.

Had a really good experience with everyone at the dealership! Got a great price, (Lower than the two other Honda dealers) the car I wanted and everything was done promptly. Bill the salesman took time to explain everything and the finance department was perfect.

Their service department is first rate. I’ve been going there for years. Service is important to me as i keep my cars for years. Polite, and they explain every detail. You get what you pay for. Sure, I can find a local qualified mechanic, but does he have the parts, knowledge of all the quirks from every year and model Honda? probably not. When I go there, the car comes back in great running condition, and does not need to be serviced until the next 4k miles. (And my family all own Honda’s because I can rely on service). Sure, I’ve considered other brands, but dependability is my first priority whenever I buy a car. (I know, I sound like I work there, — – I do not).

Service is usually very quick. The staff is helpful. Most work is about the same price as you would expect to pay from the local mechanic, so why not use the mechanics at the dealership?
One drawback… the damned evaluations they keep sending after the service visits. The poor service advisors beg you to rate them the highest you can. It obviously affects their performance reviews. Stupid way to be rated. It gets a bit much after every oil change to rate the poor guy on «how he did».
I can’t do it anymore and throw them out. Sorry dudes. Tell management to ask me when I’m there.
I’m busy too.

Kudos to Mike Rowan in the service department!
We were on our way from VA to MA to a wedding on Saturday when the malfunction light came on on our Odyssey on I-​287. We found Mahwah Honda on our smart phone and gave them a call.
We were in a jam, in unfamiliar territory, on a weekend with no appointment (obviously) and completely at their mercy.
Mike was super! Appreciating our dilemma, he fit us in to his schedule, diagnosed the problem and although he could not perform a permanent fix in the time available he got us back on the road safely. We missed the wedding, but did at least make it to the reception, which would not have occurred without Mike’s expert help.
If I lived in the area, Mahwah Honda would be my service center of choice.