Liberty Hyundai

I’ve been to many dealers, and this staff is by far some of the courteous I’ve ever met. I bought my car there 2 years ago and I would definitely go back.

Excellent courteous service. I was completely satisfied with the over all experience.

Dropped my car off to have brakes checked. When I called to see how much, they said $ 800??? Front brake pads $ 295, back brake pads $ 295(JUST PADS) and they would give me a «deal» and drain and change my brake fluid for $ 165. Outrageous! I took my car to Bergen Tire and they did my front brakes for $ 199 and told me my back brakes were fine? I dont know if its because I’m a female and they thought they could milk this or if they think because this is a relative affluent area they can make up these prices but WOW. Not going back and will definitely urge others to stay away.

This is for their service department. Great if you are doing something simple like an oil change. However, for bigger items, go somewhere else (not dealership, trusted independent mechanics). Why?
Did my serpentine belt change (for $ 160 as an experiment), they have mentioned wear (cracks) on the belt on my previous oil change service (and I drove for another 7500 miles). I asked them for the belt and guess what, I (and the guy at counter) could not find any crack, discoloration yes. So do you change the belt based on discoloration? I guess it is recommended that you change every 60K miles but I do not see anything wrong it structurally.
I also got a quote for 60K maintenance for $ 729. Too much for «checking» items and other changes are simple like cabin/​engine filters.
Conclusion:
a. Service: 4.5÷5 friendly people and will let you know the cost before hand.
b. Honesty: ⁰⁄₅
c. Cost for simple things: ⁴⁄₅
d. Cost for bigger items: ¹⁄₅

Great service & great staff. I was looking for a Hyundai service center to get my car serviced & went there off the reviews on Unilocal.I called & they offered me same day service. On top of that the staff were friendly & my car was ready in less than an hour.

When I went to pick up my new 2015 Tuscan, it had a 2 inch long, ¹⁄₈ inch wide, scratch on the rear passenger door. The salesman «looked surprised» when I pointed it out to him. It was such an obvious, deep scratch. He promised to paint the door, make an appointment with service. I also questioned why the remote tailgate didn’t work, and was told to ask the service department to show me how to «take the valet lock off». I brought the car in the following week and 2 days later, they called that the car was done. When I picked it up, the original scratch was covered but there were many additional scratches on the door that were not there originally. I was also told that there is no remote tailgate on this car. So, this means that the salesman lied! So, I had to bring the car back in a second time. Again, I was called. Again, the scratches were not fixed. This time the inside drivers door panel was scuffed with mud and there was mud all over the carpet. Now for the third week, I brought the car back and they finally got it right.
Why did it take 3 weeks to fix a scratch? Why did I have to be inconvenienced 6 days (2 days for each week I brought it in and picked it up)? I had to make special arrangements on those days and inconvenience other people.
This was, and still is, a disgrace. All they have offered me in compensation is a $ 35.00 oil change. My time, aggravation, inconvenience and gas are certainly worth more that an oil change. To me, that was a slap in the face.
Unless they do something more to compensate, I am certainly not recommending Hyundai, nor will I continue with them in the future.

Excellent service! Everyone was nice there.

I am a huge skeptic when it comes to servicing at the dealership — I must say Liberty Hyundai has changed that. I’ve taken my car to Hudson Hyundai and Paramus. Hudson was okay, Paramus was absolutely terrible. Liberty Hyundai are so extremely pleasant, very conscious of my time, and I never feel I was overcharged. They have even cut me some deals here and there to ease the $$$ of regular maintenance. Steve — who heads the service dept I believe, is a delight.

Didn’t have to be a mechanic to make sure my car got serviced properly. The shop was exceptionally clean, better than most BMW/​Mercedes shops that I’ve seen. Quickly was greeted by Tech adviser and mechanic Armen. The processes was in and out, they quickly took down necessary information and said we will get it done! That’s exactly what they did! I went through multiple Hyundai service departments and most of them ether didn’t want to do the jobs, said that nothing is wrong with the car, or literally brushed me off to go to a different dealer, what the heck??? I drove 50mins to this place when I had a service department 4min away and I would do it again to get that level of service.
Great job guys! Thank you for making it happened!
Best,
Ivan

The service department at Liberty Hyundai is picking up the pieces from the unprofessional sales/​service staff at Paramus Hyundai. Liberty Hyundai is my go to dealership for my next car!

I have been a Liberty Hyundai costumer since 2003 & been very happy & satisfied. I’m on my 3^rd Santa Fe, my husband has an older Elantra that has over 180,000 miles on it & it’s still running (knock on wood)& my daughter just bought a 2014 Elantra yesterday. Ray Arroyo our sale rep is Awesome. Wouldn’t go to anyone else

The best part about Liberty Hyundai is their service department! Make sure you ask for Maryanne. She is very knowledgeable, kind and committed to providing outstanding personal service and truly better than any other service experience I have ever had including my many years as a Mercedes client. She should be running the sales department, Liberty would be selling three times as many cars as they do now. Thank you Maryanne! See you for my next service!

Overall terrible people. Agree with previous post about false friendliness with terms such as «pal», «buddy», etc.
We were promised to be able to return our car here though not originally leased at this dealership, made am appointment, arrived and were turned away. I was with my wife who was 8 months pregnant at time, and not only were we shouted at, treated like disabled children and given no basic human courtesy, the refused to take the car back even though we had the appointment and we had confirmed with corporate that they would have to take the car. They even went to far as to insinuate we were lying about making an appointment. We believe it was because the month before, the evaluated the car for the end of lease buy-​out option and noticed a few things that would make the car difficult to sell from their lot. They claimed there was no room, but when we had made the appointment only hours before there was enough room?
We dealt with reg floor salesman, manager and the head/​owner of the dealership. All were nasty to my wife and myself Never using them again.
Tl;dr Liberypty Hyundai salespeople and managers are assholes. Never use this dealership, even if your first born sons life depended on it. They would screw you over anyway.
If you want more of the story or names (Ryan the sales guy and DeSalvia the owner) feel free to email me and ask. Nechama1022@gmail, com
I wish I could give them 0 stars

Liberty Hyundai fits the stereotype of an awful car dealership: money-​driven, phony a**holes. They will ALWAYS attempt to get more cash out of you, even if you are solely there for one specific thing, overcharge for parts and service, make you wait for an hour and a half for an oil change, and leave you waiting for 3 HOURS (no exaggeration whatsoever) in their musty waiting room and forget that you’re even there, only for you to wander outside for some air and realize your car is done– because they outright neglected to inform you of such. Oh and let’s not overlook their fake friendly nature– throwing around terms like ‘buddy’ and ‘pal’ and acting as though they remember/​know you to get on your good side. But some of us see right through it and, unquestionably, will not be going there anymore after all the charades and nonsense.