Wireless Zone

Wonderful hidden jewel ! I was having trouble with my Iphone 5C, my son told me this store was awesome… They checked my phone, told me what the problem was, how much to make the repair and that it would take about 15 minutes. Good as their word, 15 minutes later I was walking out with a working phone… Wonderful service, reasonable pricing and fast professional service. I will be back and recommend to EVERYONE!

I bought my I phone 6 at the wireless zone last year and I was greeted by excellent service. I am returning this weekend to upgrade 2 of my daughters phones and expecting the same kind of service and price.
I am writing in response to Carole’s 1 star. If she would have bought the phone through wireless zone she would have received the same service. She needed to go to a Verizon store to receive free service. They make their money by selling phones and the service goes with it. So Carole should retract her response and think twice before criticizing a terrific store such as this.
I do not know the owners personally and no affiliation with the store. I am a small business owner and annoyed at people when they don’t understand the process.

These guys are unreal! A few people I know had said to go specifically to this store for the service. Well, they were not wrong! From the moment I walked in, David Simon took care of me right away. He is smart, personable, and extremely professional. It was a great experience overall.

As a Madison resident and small business owner, it’s very nice to have easy access to the technologically highly proficient staff at the Wireless Zone of Madison. What a pleasure to walk into the store and be recognized by name and be helped in a reasonable time. Most recently, Will solved some e-​mail problems (3 e-​mail accounts), tested each to make sure the issues were solved before I departed the store. A very pleasant and positive experience.

Wireless Zone in Madison is awesome. We have 6 phones and have only gone here now for years. They turn managing verizon phones and billing into a pleasant experience. They know everything about their products and constantly provide helpful advice on traveling with phones, managing data, what to buy, etc. Go to a Verizon store then go here. I guarantee you will be a customer. They are an example of what every street level retail business should be to the customer.

I have purchased several Verizon Wireless phones and accessories at this location and all of those guys (Will, David and Angelo) were always super nice and helpful. Transferred contacts and pictures — explained how to use the devices. Always excellent service — everyone in town appreciates having these guys downtown so that we don’t have to trudge over to the mall.

I am shocked to see these positive comments.
My husband and I tried to get our daughter’s iphone screen repaired, and we have never been treated this bad by a business before.
We took it in around 11am and the guy behind the desk told us it wouldn’t be ready until 7:30 or 8:00pm. When my husband asked if he could expedite that, the guy became rude to us in front of other customers. We were leaving the area at 2:30 and simply asked a question. Then he proceeded to yell at the poor guy who already took the phone apart and started working on it. We took our phone back and purchased a brand new one at another verizon store. We were disgusted & embarrassed.
I would love to write a letter to the owner! Anyone know who that might be?

I must have purchased over a dozen phones through these guys for myself and my family over the last decade or so, and had many repaired there as well. Dave, Will and Angelo always go above and beyond for their customers. They’ve even helped visiting relatives with many technical issues without charging them and have «leant» us equipment if we weren’t up for a renewal. So happy to have these guys only 2 miles from our home. Keep up the great work!

I upgraded my phone yesterday. Dave is SUPER knowledgeable about every phone I asked about. He transferred all my stuff from my old phone to the new one. He was helping about 4 people at once and everyone seemed satisfied. I HIGHLY recommend this place. Much friendlier and way more helpful than any other Verizon store I’ve ever been to. It was nice to have someone that knew their stuff and wanted to make sure I was happy with my purchase.

My husband and I both bought our phones here and Dave and Will were really helpful. Plus we got to say we bought a phone from Will Smith which made people raise their eyebrows.
I’ve had to replace both the screen and the battery on my iPhone 5, and Wireless Zone’s pricing has always been HALF of whatever Apple is ready to charge me. They are quick, helpful and always seem to have what I need. Thanks guys!

Horrible, Horrible !!! experience with my son’s new phone, i phone 5s. It was purchased on line at the
website. I was approached with sarcasm and rude comments when I asked for help to transfer his contacts from the old phone to the new one. «Basically we are working for free» it what i was told. Another comment was made that I shouldn’t purchase from the web, I should purchase from them.
With such nasty people and rudeness, I certainly would never buy anything from the Wireless Zone. Angelo was one of the people on duty I am not sure of the name of the other male.
Angelo murmered under his breath, «I don’t know, not my phone, not my problem» when his coworker asked him if he would need to perform a spefic thing to get the contacts transfered. I believe it had to do with calling an 800 number.
I was suprised at how unproffesional they behaved and I even asked if this was a practice they no longer do, since I have gone there in the past with an issue with a verizon phone that was not purchased there. No clear answer to this just a rant of how they are basically helping me for free and they need to make money.
Again, the rudeness and unprofessianl behavior was really upsetting. I would never go into this place again and will make sure to tell everyone i know who lives in the area not to bother to ever go here.
Update: I called the wireless zone today, to get the name of their Verizon contact and was refused the information, they wouldnt give me the name. More unprofessional behavior.
However I did speak with a local customer service representative who assured me that Verizon would contact the store directly and apologized for their poor service an behavior.

Angelo helped me for over an hour (store was empty, snowing) with my iPad
He was patient and kind and went the extra mile to explain to me how to set up my accounts
It’s so rare to find excellent customer service these days
I would highly recommend this store

Outstanding Service! Best Wireless store and service I have ever had. This should be the bench mark for other Verizon stores.

Bar none. Best wireless store ever. I drive all the way from the Bronx to Madison to see Dave and Will. SMITHS RULE!

I have been going to these guys for several years. Dave and Will Smith always deliver excellent and knowledgable customer service. They are the best in the business.

Best service you will ever find. Go once and you’ll never go any place else.