UW Credit Union

Best bank.
I have been a member for 15 years, and kept our accounts as we moved around. We have been a member at two other Big10 school credit unions, and are now members at a large federal employee credit union, the biggest in the country.
Service at UWCU is always amazing. They are always a year or more ahead of others in terms of technology and convenience. They had chip cards and mobile deposits before our other institutions, and we have yet to find anyone with Moneylink – in fact, in another state we were MAILING a check to our landlord even though we both held accounts at the same institution. Surely this can’t be this hard??? Oh yeah, and our cash back card is not the absolute best, but if you want one from your brick and mortar institution we haven’t found anything better. I’ve had my CC number stolen overseas, and they called me within an HOUR before I knew anything was awry. They took care of everything for me, and I never had to call some anonymous call center for help. As an added bonus, their online layout is clear and sorting and tagging transactions is helpful, if you’re in to that. I didn’t always value this, but I’ve used some BAD online banking.
I always tell my friends and family in WI to never leave the UWCU, and I wish it was possible for them to be our only bank, but alas we are out of the state.

Absolute joke. I recently opened a small business (no employees) and when I called to inquire about whether they had options for me (I already had my personal accounts with them), I got a snotty person saying they didn’t really cater to small businesses and that there weren’t any benefits to me available. She had such an attitude. I finally decided to stop into the Northside branch and ask about this. We opened my business account with almost no problems. Annoying little glitches everywhere, though. Everyone just seemed to fumble. I have been having a mediocre experience until this last week.
Being that I am a small business owner, I occasionally receive personal checks. I deposit them with mobile banking no problem. Suddenly, with NO explanation at all, the mobile deposit feature is gone. I call and find out that because my personal account had some overdrafts in the past (stupid Paypal ACH thing ughhhh) this feature was taken away from me as punishment. It’s six overdrafts in a YEAR. ONE YEAR. It’s not like I wrote bad checks (never once) or had a mobile deposit that bounced (NEVER). Mind you they collected $ 180 in overdraft fees from me, AND I corrected the account within hours as I have money in my other accounts. So let’s get this straight: You overdraw, they take away your ability to deposit. That’s right. YOU WILL BE PUNISHED. It’s like some mean old lady taking away your Halloween candy because you got sick on one piece.
I received no notice of this. I just opened my business the 1^st of September. I’m still trying to find my footing and am just coming out of poverty. My business is profitable and has had no issues. I can no longer mobile deposit to my business account, even though it has nothing to do with my personal accounts. I will admit, I threw quite the colossal fit over the phone. The man I talked to talked to someone in account management (FOR FIFTEEN MINUTES while I was on hold) and told me that that ONE person had decided that they didn’t want to reverse the decision. So one person has all the power to make my life a huge pain because… oh say… he/​she had indigestion or a fight with their partner.
I expressed that I would be closing all of my accounts (including a loan) and moving elsewhere. No one cared at all. I will be switching to another financial institution tomorrow. I need to get away from this completely backwards credit union. You’ve been warned.

I have been with UW credit union for a very long time. I started my account in Milwaukee, moved to Madison because of a job, then moved across the country and back because of a job. I have had some minor trouble with them in the past, but they have always been very helpful. Their staff are willing to go above and beyond for their members.

My parents set up a savings account for me here when I was little. And I’m so glad they did! I have always gotten excellent customer service. I now have saving and checking accounts as well as vehicle and home loans. What I like is that the more services you have and the longer you have been with them, the more benefits you receive — including rate discounts.

I have been with UWCU for quite a while now, and they are definitely the best bank I have ever done business with.
I took out a personal loan through them when I bought my motorcycle, I had my undergraduate student loan with them, and when I bought my car last week I was pre-​approved through UWCU on an excellent car loan with insanely low apr.
As long as UWCU is around, I will be their customer. They are an excellent bank that has never disappointed. Excellent customer service, with the bank itself having a wonderfully inviting atmosphere, and free coffee never hurts!
While waiting to meet with a personal banker a representative came and apologized about a 10 minute wait (which wasn’t even a big deal to me) and personally went to someone who was just finishing up with another customer, and had them meet with me immediately.
UWCU has got customer service completely figured out.