Tires Plus

I can’t say enough great things about the staff here. I feel respected, and most importantly not ripped off because I am a girl.
They are consistent in their service and pricing. They take appointments and are always up to speed on communication.
I highly recommend this place for basic maintenance on your vehicle.

I had my oil changed here a few times and will NEVER go again. This last time I went, it took about an hour (even though they promised 30 min) and I was going to let that go. While driving within an hour after I left, my car began to have a hard time accelerating. It was louder and louder and harder to go up hills. I noticed oil leaking all over my front tires and I was leaving an oil train as I was driving. I was afraid because I didnt know what was wrong. I have a 2012 with 50,000 miles and had never had a problem whatsoever. I called back to Tires Plus, and they told me to bring it in. When they finally took my vehicle in back again, they at first, didnt apologize until they could tell I was upset. They apologized, letting me know they have «new people» working and he now has his «best guy» working on my car now. He asked how they can gain my trust back, and I told him they can’t and I will not be coming back. They offered a free oil change next time, but my thoughts were that I should have gotten this oil change for free/​a refund! I am in my early 30’s and have NEVER had this bad of an experience with an oil change.

This is my go-​to place for oil changes and everything else I need. I Usually walk away from my dealings with mechanics feeling like I’ve just been cheated, but never is that the case with this place. In fact, I just had work done and the cost was $ 150 less than their estimate. How often does that happen? Almost never. They are quick, honest, and friendly. Their website always has decent coupons too. Definitely recommend.

Ordering the tires was ok. I went in store to do it. It did take about 45 minutes and the wrong size for the front tires was almost ordered, but the person helping me was friendly and helped me get everything squared away for a mail in rebate.
My appointment to get the tires installed was a week later and that’s where things went south. I dropped the car off to have the service done. When I returned to pick it up, approximately a half hour of receiving the call that it was done, I saw my car sitting outside the front door in what may have been the fire zone.. The driver’s side window was all the way down making it very easy for someone to walk by and grab something out of my car. And since it was parked right in front of the entrance, it made this an even greater possibility. The sky was also overcast so if it rained, I don’t think anyone would have gone outside to roll the windows up.
So after going inside to get my key and leave, I got back in my car and was welcomed by grease all over the driver’s side seat, arm rest, door handle, and gear shifter. I went back inside and told the person working about this. He had someone go out and attempt to clean it up. After 5 minutes, he said he was done. I went back to the car and it looked like he had only halfway cleaned it up. I then went back inside to inform the person in there that the car was still not clean. This time, he was the one that went out and cleaned it and did a much better job than the original guy. He was also apologetic. He seemed to get everything off except for two tiny spots, which may or may not have been there before.
Unfortunately, my experience with this store did not end that day. About a week later, on a Saturday afternoon, I went to my car in the garage and the rear passenger tire was low. The tire pressure was at 4psi. I took out my mini compressor and put air in the tire which took about 20 minutes. While filling it up, I could hear the air leaking out slowly. I took the car to Firestone down the street to have it looked at. After nearly an hour of waiting, Firestone told me that tire was installed incorrectly and that the tire bead was damaged and would not seat correctly. They told me they could temporarily fix it and put it back on since there was no place near that had the same size tire in stock.
Firestone called Tires Plus and told them what happened. I was told to go in to Tires Plus and let them know what happened. After spending nearly 3 hours of my Saturday afternoon at Firestone, I drove over to Tires Plus to let them know what happened and get another tire ordered. However, it was a Saturday and there wasn’t a manager there so there was nothing they could do. I called first thing Monday morning, explained what happened, and got a new tire ordered. I picked it up the next day and had it installed at Firestone and everything was ok.
It’s hard to believe that Tires Plus and Firestone are owned by the same company. One was horrible and one provided great customer service.

I bought 2 tires and new wiper blades. If I knew I needed other work done, I would’ve scheduled a future appointment. The staff was going to look over my vehicle but didn’t tell me of anything either way with my car.

Long family road trip and had a tire sensor go off. Had a long trip. Guys were busy, but squeezed us in — just to help us out. Wanted to be safe with 350+ miles to go. They were quick and awesome just helping us to feel safe.

I am a fan because they were 100% honest with me on what was going on with my tire leak and didn’t try to just take my money by telling me to purchase a whole new part when they knew I only needed a small piece of it that could only be bought from the dealer. They would have received 5 stars if the tire valve plug that they put on my car was the same one that was on it when I came in. Regardless, they were nice people.

The manager and mechanics are kind, honest people who provide phenomenal service. I went in to have my muffler and center pipe replaced due to rusting issues.
They saved me $ 600 over the dealership service quote, had the required parts delivered within the hour, and finished the maintenance itself in about an hour.
I felt entirely comfortable trusting my car to them, and plan to have all of my future servicing done here.

In August we had 4 new tires installed. Whether tires, brakes, or other mechanical issues we have received very satisfactory service over the years.

3.5
I have been here for oil changes many times. They always do a great job and the employees are friendly and professional. Bonus points for coupons– check the website for printable coupons. They will almost always throw in a free tire rotation also, just ask. My main concern is that sometimes it takes a very, very long time to get in and out of there– an oil change and tire rotation can take an hour if they are busy. They need to work on this.

I needed a very particular size of tires for my old Beetle. Online I noticed that a brand which made the size I needed was on sale (buy 3 get 4^th free). Tires Plus didn’t stock these tires but they got them in the next day for me. I also needed a little hand with something else on my car, something they don’t actually do there, and the guy helped me out. All in all the service was great, timely and had some of the best prices in the area.