Redstone Federal Credit Union

I deposited cash into an ATM here 12÷8÷15. Stupidly, I didn’t count it before. The ATM blanked out and didn’t credit my account. I immediately called customer service since it was after hours and they advised me to send an email which I did the next day. Since I didn’t have an exact amount but knew it was between $ 300 – 500, I agreed on a provisional credit of $ 300. They said it may be a «few weeks» before the ATM was balanced. Since I stupidly didn’t count the cash I was okay with waiting.
Fast forward to 2÷13÷16 and I still don’t have the rest of my cash. When I call or go in, they are SO RUDE telling me they’ll let me know when the dispute is resolved. I’ve posted on their FB and even emailed the CEO. Tuesday I’m starting a bank account somewhere else. I’m so angry and really can’t believe it’s gone on this long. Craziness.
In addition, they hold EVERY. Single. Check. I deposit for days. Because this account was new. They don’t care that I’ve been a member longer but started a new account due to a divorce.
I joined credit unions because banks treated me this way…

I’ve been banking with Redstone of 35 years. For basic banking its the best, local, no hidden fees, great rates if you need a loan. Wouldn’t want it any differently.