Pep Boys

Awful. I made An appointment for an oil change and I still had to wait an hour. What’s the point of making an appointment? When it hit the 30 minute mark one of the cashiers came over and told me I should walk around the store and look at their products if i was bored. It makes me think they just made me wait so I would spend money in their store. I’m not going to buy anything from you when you wasted so much of my time. Then when I checked out the cashier in me a hard time because I got the wrong oil change. When he asked me which oil change I wanted I told them I had a coupon for a conventional oil change and then I checked out he said I got a conventional oil change and my coupon was for the Pep Boys conventional oil change. What’s the difference? Their sign says they’ve three types of oil changes conventional synthetic and high mileage. It doesn’t say anything about different types of conventional oil changes. And how is that my fault? And during Check out they were talking about another customer who just called and complained because they bought four tires and one of them that they put on with the wrong size! I am never going back.

I’ve been here a lot over the past 5 years for oil changes and routine maintenance. They do a good job honoring coupons of competitors. I feel they do a competent job on the engine/​tire needs, although I wish I had a guy who would really get to know me and my vehicles needs.
Customer service in the service department is either awful or excellent here.
The service in the store side is usually very good.

Awful! I had an appointment and it still took an hr for an oil change. Then when checking out, the guy got mad at me because I asked for a conventional oil change, but my coupon was for the pep boys conventional oil change. Please explain to me the difference and I told them up front I had a coupon! On top of that, their sign says 3 types of oil changes: conventional, synthetic, and high mileage. It doesn’t say anything about different types of conventional oil changes. Not my fault, he should have done his job! When they were checking me out, they were talking about how someone just called in to complain that one of the four tires they gave them was the wrong size… how unprofessional!

I Love this place. Very Friendly and Fast Service. Some people think they are the only one that has to be waited on referring to previous persons issues. Chill out! Prices Very Reasonable! Richard Colley here in Madison TN is Awesome

You’re joking right?!
Thank goodness I only went in for an oil change. Slow, ignorant and disrespectful pretty much sums it up. My vehicle was up on the rack for exactly one hour before the guy even got to the filter.
As I waited for my slow-​motion oil change (it took 1hr. and 40 minutes) I couldn’t help but overhear the plight of the other poor souls waiting to be gouged. One guy had waited over 3 hours just to hear a diagnosis of the problem.
So, as I was waiting to pay for my guaranteed 29 minute oil change, two employees were having a conversation (using profanity I might add) a customer walked up to ask a question. Well, they continued their conversation for at least a minute before acknowledging her. Once they did, they acted intruded upon.
Even if you have a dire emergency, run, do not walk away from this trap of a business.

I have never in the 17 years that I have owned cars had as awful an experience as I have at this Pep Boys. They tried to over charge me, tacked on extended warranty and only when I reviewed the charges did I see it. The intial toal was $ 562.00 after reviewing the bill the new total was $ 403.00 big difference. The customer service was seriously lacking, I was left on hold, disconnected at one point. Told they ordered the wrong part and the right one was conviently $ 40 more. They are the typical shady auto mechanic. What a nightmare experience!!! I wouldn’t even give it one star. Avoid at ALL costs.