AT&T

The store ran better when Shaun was running it. We followed him to the new location in Roseville even though it was out of our way but his customer service was amazing and worth the drive. Since he left the company we decided to go back to the Madison Heights location — HORRIBLE. The Asian manager (for description purposes) couldn’t do a simple transfer and then responded with a rude attitude when I said something about it. AT&T definitely needs to train staff on customer service and apparently product knowledge and procedures.

It’s my second time here and the wait time is horrible. I can see three agents on the counter doing nothing.

BY FAR THE WORST BUSINESS EXPERIENCE OF MY LIFE. This store is a disgrace and I honestly don’t know how it is still open. Don’t even try you will regret it. We scheduled FOUR appointments, STOPPED OUR OWN LIVES TO WAIT FOR THEM and got no phone calls, no show, no info whatsoever and still got billed for service they did not provide or communicate. Every time we called to figure out the problem they had no idea what was going on or showed evidence of false information on our account. TOTAL BS. We cancelled.

HORRIBLE WAIT TIME
Not only that, I am traumatized by this staff of this store. I remember a year ago I came into this store and I did an upgrade on my phone on a family plan. Everything was all set to go and I left the store. Couple hours later, I discovered that my family member was having issues with their line and then I went back into the store and asked what was wrong? The lady who did the processed of upgrading my phone ACCIDENTALLY upgrade my
Phone on my family member contract plan… I asked her cant this be revised? And she said no. It’s a permanent change. Well, guess what? Now I have a family member whose locked into contract because of my upgrade. Horrible
I came back couple years later which was two weeks ago and decided to give it another chance, still horrible staff and service. I waited for a good twenty minutes and then I finally told the sales associate okay I’m leaving the wait time is ridiculous Overall, I’m not coming back to this ATT store. Time to look for another ATT store. Ugh I’m disgusted

I should have read everyone’s reviews before ruining my day and trying to interact with the staff at this store. I was hung up on when I tried calling the store, and so I went in to gripe but you can’t find anyone actually working in the store. The one guy standing in an AT&T shirt said he wasn’t a sales associate but he would get one 10 minutes later I am just standing with this guy who was apparently hired to do nothing.
Go to Verizon… like I did.

STORE POLICY IS 1 EXCHANGE PERIOD. NO EXCEPTIONS.
F U Tameeka

Buyer BEWARE, while they seemed very friendly and helpful originally, watch out! Told us if we werent satisfied there was a 30 day exchange policy, my wife didnt care for her choice so the next day tried to take back and exchange, they told us they were out of the one she wanted but to check back because they got them in every couple days. We tried calling and stopping by on 5 different occasions, every time they said they didnt t have them. Was really suspicious because when we stopped by they would always ask if we where upgrading or new customer, when we told them that we just wanted to exchange they would say they had to go in back and check, always coming back saying they were out. Finally got a hold of AT&T customer service and guess what? They told us to go to store and pick one up. Quite obvious they are only interested in signing you up or renewing your contract not customer service, second time I renewed at this location and the last time! Will go couple doors down to best buy get same renewal, no headache when you need to return.

I went to the AT&T store in Madison Heights, Michigan located on John R. Rd on Saturday, November 27, 2011. While I was in the store, I was completely ignored for approximately 5 minutes while 3 of 4 employees stood around looking bored. While becoming increasingly irritated, a woman appearing to be in her 40s, tripped over the rug in front of the door and fell. All four men silently looked at the woman with disdain as she lay in pain on the floor of the store. Not one of the employees made a move to help this woman nor did any of them ask if she were okay. I am disgusted by this show of disrespect as well as indifferent inaction by the men in this store. When I asked one of the poor-​excuse-​for-​a-​man employees why neither he nor his peers attempted to help that lady, he pretended as if he had not seen what happened even though I witnessed his apathetic response toward the woman falling.
As a woman, I have no tolerance for weak men and will not patronize a company that encourages an environment not conducive to good service or even common human decency.

On this visit, I had to wait 5 minutes before being helped at the door even though they were dead. Finally a gentleman who was talking on his hands free device said he could help me. I was looking to upgrade my 3^rd line, he continued to talk on his phone while asking me the same questions repeatedly, because he wasn’t listening for the answer. I also told him several times I need a home phone charger. he could tell I was upset, so his reaction was to do the same… I said well if you got off your ear piece and gave me your full attention I wouldn’t have to be so rude from having to repeat everything I told you 3 times… then he got mad and startied yelling like he was gonna fight me! I guess customer service is something this retailer feels like they can get by without!!!