Randazzo Mechanical Heating & Cooling

I had a bad experience. They tried to charge me hundreds of dollars to clean the carbon in my furnace. I told them there was an explosion, they should be checking for damage. 3 hours later they couldn’t get it working, condemned it and told me I had a cracked heat exchange. 3 hours cleaning carbon!
Check their facebook, they quit allowing people to comment because it’s all negative and they delete any comments that don’t make them look perfect.

I know they are looking for current reviews, but I had the privilege of meeting the owner seven years ago when they did my home, his crew came out, they was not only respectful very clean but was very honest something I find important when I have someone working in my home. My system as I said I have had for seven years and in them seven years I never had not one problem other then the basic yearly maintenance and filters. I have even had three other families that I know have a full furnace and ac replacement and each family has had no problems. I gotta admit when ever I see a posting for this company I stop and always put some type of review because the service I got was up and beyond what I was expecting. The owner his children and crew are some of the kindest people I have ever had the privilege of meeting and I am still thankful seven years later for the beautiful job they did in my home I could not ask for a better system or such a kind and wonderful crew.
God Bless
Larry Sowers

The customer service is terrible! We have been without heat for four days and they can’t follow up where the part is and says no one in the ENTIRE state of Michigan has the part they could use then repay. I was told to go but a space heater and Home Depot and return it when the part arrives! REALLY!!! My furnace is six weeks old. What a mess. Buyer beware.

I never thought I would give anyone 5 stars, but we had our furnace/​ac unit changed and it went so smoothly, was done so thoroughly and professionally, and Sean was so very informative and went out of his way to ensure it was done right, even when my 2 yr old kept interrupting his work he always smiled back, they deserve to be thanked for working literally allll day and leaving only when everything was complete and right on. Thank you so much,.