Enterprise Rent-A-Car

Excellent customer service!
I was in a minor auto accident and my Jeep needed repairs. My husband and I walked in first thing on a Monday morning to rent a car. Everyone was so friendly and accommodating. The whole process was fast and smooth, not to mention we stayed a few minutes longer just chatting and laughing with the staff. We were still talking about the excellent service we got that evening after work:))
It was the same great service when I dropped the car off a few days later. It was 10 minutes before they were suppose to close but they still said no problem at all when i asked for a ride to pick up my jeep.
That kind of service goes a long way!
Thanks to the entire staff,
Steve & Sandy Carollo

This Enterprise location was 5 star with their customer service. They were in the process of moving from one building to another on Hall Road and they were sure to double check that I knew which building to go to when returning my vehicle.
I brought the car back with a bit less gas than I was supposed to and it wasn’t even mentioned.
The drivers who picked me up at both the beginning and end of my rental were courteous, professional and friendly. I appreciated the manager asking about their customer service and giving me the opportunity to let them know if anything had gone wrong. Grateful for an easy rental. I will return.

Very bad service. I made a reservation from few days before and I mentioned pick up and they confirmed that they would. The day of my pick up I get of work and by the time there suppose to pick me up I call them. They told me that they couldn’t pick me up because I was 30 mins away in distance. It was a mess and they were horrible at solving at a problem that they created and did not help me in order to get a car and a ride. The slogan «We’ll pick you up» doesn’t work that well… Hope it doesn’t happen to others.

2^nd time I tried enterprise first time promised a certain vehicle type I wanted for special occasion and because I used debit card they would not rent. After I had confirmed this over phone reservation. Today gave it another try as I am having car repairs done. Called reservation line promised a standard size no problem. Got to office and no cars available. All they had was an suv which they would not give me for the cost of a standard size. All they could do is drive me home. I’m. So done. I will never use this company and will take every opportunity to tell people how horrible they are

While customer service seems to be lost in this country today, I’m happy that some businesses still believe in Good Customer service. I won’t go anywhere else but enterprise they always make me feel special.

Okay so I went to the Enterprise Rent-​A-​Car on Hall Road — I think it was Macomb Township. Whenever my car goes into the shop I 99% of times go to Enterprise. I even purchased a used car from them previously. I had a woman who helped me with the rental. She was not extraordinarily nice, she was just so so. I don’t know why she was not very friendly to me — maybe she was hoping for the opposite sex, who knows! She gave me a car which was dirty and had scratches all over it. When I went back to return the car I told the young man at the counter of my experience receiving the car and he was very apologetic! I also told him that I review business and definitely the service I received I will post.
I don’t know the young lady was not nice, not amenable to any upgrades, and seemed like she had an attitude. Don’t know what her name was, but this particular Enterprise I would not go to again. I will stay with other Enterprise agencies that are nice to me.

Customer service if you are in person is good. However –don’t call you get put on hold and hear the music and person telling you how they are family owned and have great customer service «we treat you like family» over n over n over. They never did pick up –but quick in person customer service.

Would like to thank enterprise and the staff at this location for all the help and fine vehicle we rented. They walked me through the process with my insurance company after an accident as well as upgrading us. Thank you all

Worst customer service ever! It takes them over an hour to pick you up, They put me on hold for over 20 minutes, the manager (I believe is name is Jeff) hangs up on me 3 times because he has no customer service skills. If I could give them a negative 100 rating I would! I have never left a bad review but they are beyond terrible.