Enterprise Rent-A-Car

They have employees with lots of character. Often too much when a client is dealing with a stressful situation. I have rented a vehicle for six weeks (consecutively) and you’d think I could have and should have been offered at the VERY least the same rate if not a cheaper/​discounted rate each week. I even took the vehicle for an oil change (charged to the Enterprise account) so I think I should get a little better service more like family than ‘just another customer’. I mentioned that my first vehicle smelled like smoke and with me being a NON-​smoker they weren’t eager to swap out my vehicle. I went to another Enterprise location and they not only swapped me out they upgraded my vehicle. I’d rather deal with that location than this one but this one is most convenient for me.

I rented a car to drive out of town. I was not told that the car cigarette lighter socket did not work. I needed that to function for my cell phone charger. Because of this I had to buy a another charger that did not work as well as my previous charger. I was also not told that the car had a problem with the tire indicator; therefore I was in constant fear that I was going to have a flat. Because of this I put air in the tire several times. I called and told the enterprise workers about this and they were very u empathetic about this. This was only the beginning of my nightmare. When I returned the car «Nick» did the walk around twice and asked what happened on the passenger side, bewildered I asked what e was talking about and he bent over and showed me scratches in the very bottom of the fender. I stated that I didn’t know that the was there/didn’t know how it happened. «Nick» told me that I had to file a claim with my insurance which I did. Enterprise then held my $ 250 deposit. I understood that until my insurance stated that my deductible was waived. I informed Enterprise of this so that my deposit would be released. Enterprise stated that they needed to hear that directly from my insurance. My insurance called and gave the requested authorization. 12 days later I am still waiting for my deposit. This is sickening.