Horrible horrible, food not fresh at all, everything is just frozen food. We asked if the mushrooms are fresh and some ignorant young girl said o yea everything is fresh! We got our food and nothing was fresh, canned mushrooms are THEWORST!!! How do you call yourself a professional? Smh!!! Not all Tom and Jerry’s are nasty like this one, I’ll definitely take my business elsewhere and I think anybody who wants good food to do the same. O yea and when I called to talk to a manager I was put on hold until I hung up, customer service was just as bad as the frozen food there selling…
Brandy H.
Classificação do local: 5 Poplar Grove, IL
Love everything. Especially the Italian Beef w/mozzarella & hot peppers! & there Gyros, don’t forget the Feta!
Jerry P.
Classificação do local: 3 Loves Park, IL
T & J’s used to be part of our rotation(about once a month or so) that is until a couple weeks ago. Picked up an Italian Beef and a Gyro. Both sandwiches quantity of product had been diminished significantly. Quality was still just as good as before. We’re used to cutting these in half and doing a half now an a half later type of thing. I called to see if they had changed their practice. The manager told me that they have had to cut back the portions because of the higher prices of meat. I asked him why they just didn’t charge a little more and keep the sandwiches the same? He told me that it wasn’t his decision and he just had to go along with the new practice. It’s a shame when businesses stray away from their business model that made them successful in the first place.
M K.
Classificação do local: 1 Roscoe, IL
Benn here a few times now. Ehh… nothing better than frozen gyros from the store, except you will get full from the store. I reviewed this place before but the gyros has gotten more burnt, smaller, and still as bland as always. Its a shame Rockford area has to deal with so much sub par food. The staff acted as if I was crazy for commenting. LASTTIME spending cash here. I’ll choose taco bell! They can at least fill you up for $ 6! *sigh* I really wish SOMEWHERE in this area has good food, even better, good food and service! I’ll go back to Chicagoland until portillos opens. SHAMEFULLYCHEAPTOMANDJERRY’S. GETYOURSH$# TOGETHER!
D. N.
Classificação do local: 5 Rockton, IL
I love Tom and Jerry, been going to this one for a while now. The staff is always nice ad courtesy to me. If I have any questions they are happy to answer them. The food is made to order and they are usually pretty fast about getting the food up. Usually I either get a grilled chicken on a regular bun or breaded, both are great! I wouldn’t recommend getting it on a pita bread though because the last one I had, had way too much lettuce. Their meatball sub is pretty good as well. It’s a little messy, but the flavor is great. The meatball is seasoned well and the cheese is melted just right everything! I recently got the meatball sub with no fries, but mozzarella sticks subbed in and it was under $ 10.
Jay L.
Classificação do local: 1 Union, IL
Saw their website which said«mention the site for a two gyro combo» which they refused to honor. The guy claimed they«didn’t own the website» so they weren’t obligated to give us the reduced price. What a scam. If I wasn’t so intent on having a gyro I would have bailed. The extra money I had to spend cost you a customer. It’s a little thing called service where you try to make it right.
Lorelei P.
Classificação do local: 2 Miami, FL
Eh… Not great. I had the Italian beef which was ok but au jus was bland, like brown water. S/o had Italian sausage which was gross– dry and no onions or peppers. Sauce was flavorless. Fries were frozen. I doubt I will return.
Chris W.
Classificação do local: 3 Rockford, IL
I had an italian beef sausage combo. I asked for it dry and the person at the front counter did not know what I meant by dry. Not a good sign. The sausage wasnt cooked all the way. They keep the place clean. There wasnt much that stood out.
Meg N.
Classificação do local: 5 Beloit, WI
Always good for a quick bite. I am addicted to their mozzarella sticks and the fries are amazing. The staff keep the dining area clean which for fast food is always a plus. Drive through takes longer than most because they make food to order but no complaints on that