Crystal Springs Water

I would give no stars at all if that were an option. This is the most frustrating company to deal with if you want to cancel your service or manage your autopay. This cannot be done online with your account sign in. You have to call them, the automated system puts you on hold and you wait… and wait… and wait… This month alone I have spent over 90 minutes in separate calls attempting to close my account. When I finally got a representative I found out that they’ve been charging me for a water cooler that I haven’t had for 2 years. First though I had to run back inside my house to describe it to them even though I bought this cooler myself at Costco. Really?! This was on December 4^th. I was assured I would be refunded the water cooler payments and that my account was now officially closed. I thought. Several days later I get another water delivery to the house I’m moving out of. I make another frustrating telephone call to make sure my account is truly cancelled now. I got a person finally for a few seconds before being asked to hold which I did… for 36 minutes… then was cut off. Today I received a bill from Crystal Springs for water delivery and rental fee for that mystery water cooler I don’t have possession of. They want money??? My time is valuable and is wasted trying to get somebody to do the right thing. I attempted once more to correct these problems online using my secure password and account number. Nope, no go. I have to call them. I took a quick antacid as I was asked to hold, this time to talk to a supervisor. A hold cycle, again over half an hour with blaring classical piano music looping over and over. I picked up my cell phone and called them on another line while I sat in the hold purgatory. I now have two holds going on at once. Finally I get a real live person to speak with me. Unfortunately for me, my refund was turned over to my local route guy who I’ve never seen to verify a cooler return that he never saw. I hope beyond all odds that my account is nearly most sincerely closed. Never never never sign up for autopay. It sounds easy but just wait until you try to cancel it. I am through with water delivery. I googled their headquarters just to write this review in hopes they might improve their customer service. Boo. The worst.

This is too bad. We have used them for years at our office and recently they can’t deliver. We haven’t seen them in a few weeks and started calling. Each day our delivery seems to be scheduled for the next. Currently sitting on hold with them as our delivery didn’t show up again today. At the 28:45 mark right now. Too bad. They were good to us for years.

We have this delivery «service» at my job. I put service in quotes because they are supposed to come by every two weeks to restock our water and we’re lucky if we see them every 3 months. I called the support line (which took 15 tries since the line is always busy) and was stuck on hold for nearly an hour listening to a 45 second repeating loop of ads for what are likely equally shitty services. This was last Wednesday. I was told that we were scheduled to have someone come out on Friday, but they would get someone out on Thursday. It is now Monday and we still don’t have any water.
As much as I like Crystal Springs water, I highly recommend avoiding their non-​existent delivery «service». The only delivery you’re likely receive is a truckload of annoyance and headaches.

Love the spring water but terrible delivery service. They were supposed to deliver beginning of July but missed it. Been Trying to call for a whole week time after time with no success. I even was on hold for HALF hour and still couldn’t get through. Emails nothing. Still waiting for my water 2 weeks later. Please stay away from this service.

DO NOT USE!!! They never show up for deliveries. When you call customer service, you wait for 30 minutes just to talk to someone. They can’t help you either because they can never get in touch with the delivery truck. They can’t even pick up their own equipment on time after you’ve cancelled service… then they tell you your responsible for their equipment if anything happens to it. WORST COMPANY EVER!!!

Missed 4 deliveries, customer service hold times of over 30 minutes every time we’ve called. They promised they would rectify their delivery problems but they have not. Used them for years with no problems until this past year where service has just been a big mess.

Truly a HORRIBLE, HORRIBLE, HORRIBLE company. DO NOT USE or you will be sorry! Spent 53 minutes on hold just to speak to a person to dispute charges. Was being charged for several deliveries that NEVER happened. Initial dispute was a month ago and they have made no progress on refunding the money. Even cancelled service with them!
BEWARE if you use this company. Deliveries were coming 2 – 3 weeks late if they came at all! This occurred for several months. If you try to call the call center to even order water expect to hold no less than 30 minutes and over an hour! I hope you have some spare time.
Use Culligan. It is a much better company. Delivery was next day as promised! BTW it is also CHEAPER!

I wish there was less than 1 star to give, I would give –25! Worst customer service EVER! I called them to order water delivery for our office, I was promised that our first delivery would be last Friday, Friday came and no water was delivered. Called customer service again and was told that they should have not told me Friday, that it takes a couple of days to get set up in their system but that the water would (for sure) be delivered Monday morning. Monday came, no water! Called customer service again and was told that our delivery date got bumped to the 13^th! Today is the 30^th! No call to tell me this. Did I mention I had to wait on hold for more than 30 minutes each time I called? So let’s review: They lie, they talk about how great the customer service is on the hold recording (which you have plenty of time to listen to), and basically they suck. Wish I would have looked at all the horrible reviews before I chose them, I figured it was water service, how bad could it be? I could train a monkey to deliver water… When I called to cancel my service (before it even started) they did not seem to care (as I am sure it happens every day)! I called their competitor (who is a little more expensive) and they told me that Crystal Springs keeps them in business with their horrible customer service, I hope Crystal Springs goes out of business! I usually don’t write reviews (I just never use that service/​business again), but you inspired me to take time out of my busy day to tell whoever reads this how much you suck. The person who owns this business should be embarrassed… and unemployed. There were more issues I had but too many to write in this venue, my point is: shop elsewhere for your water needs!

Horrible customer service. They just drop off what they want at your door then bill you for it and you can’t argue for a credit. We ended up with tons of extra water and nowhere to even store it. Then they just dump it out if you give it back. They have ridiculous hold times when you call them. I’m not lying when I tell you I have been on hold 30plus minutes each time. I canceled our service and they kept billing me. I was not in a contract. We got to the point that we just paid it since I can’t be on hold for 30 min at a time and we were buying a new home and I didn’t want to show up on my credit. I paid the last one in full and wrote on my check «last payment, account closed» and what do you know they still sent me another bill. I have had my final straw and I’m putting my experience out there so others dont have to go through this same experience. It’s hands down the worst customer experience I’ve ever had.

ABSOLUTELY DO NOT USE THIS SERVICE IF YOU LIVE IN ATLANTA GA AND THEY DELIVER OUT OF MABLETON, GA!!! This is the worst water delivery service ever. I started service with them in December of last year, 2014 and starting in January they have not delivered my water on time as in 2 weeks late. I only got my water when I did after calling several times and after being on hold for over 20 minutes. So, here it is March 21 and my service was due a week ago. I’ve called and they’ve told me they’ll get it to me 2 days later. No delivery after that. I called back. They promised delivery 2 days after that. No delivery. And to top it off, they don’t even know why the water is not being delivered. I’ve just called again and they’re saying at best I’ll get it on Monday. I’ve cancelled my service and I’ve gone with a more reputable company here in Atlanta called Melwood Springs. Please use them and don’t use Crystal Springs if you’re delivery is coming from Mableton GA. I can not believe the disregard Crystal Springs have for their customers. I wish I had known this before I started the service. I usually read reviews before buying a product, but I didn’t this time and I just noticed the bad reviews for this service coming out of Mableton GA. ATROCIOUS! HORRIBLE! And they do NOT care! I’ve requested for management to call me back, no response. Please do not use them and spread the word.

I am customer supplied by DS Waters in Mabelton, GA. since November 2014. As far as I can tell, the posted delivery schedule is just a rough guess of when they may come by to deliver. I have ordered extra products from the
web page since my first order. Guess what? No extra products have been delivered. It does no good to call the call center because they tell you that your order will be straightened out and someone will call you. That never happens. One excuse after another of why your order was not filled; but don’t worry, your order will be right the next time. Wrong again! It is like they don’t want your business. I am almost ready to cancel my service.

I’m not even a customer yet, and they can’t do what they say. I called to sign up for service. The sales rep said someone would be out 3 days later. No one came. I called and no one had any idea why the salesperson would tell me that. Then they scheduled something for 2 days later in ‘rush’ mode. No one came. Called a third time to let them know they are the worst. If their mngt team doesn’t convince me otherwise, I’m shopping elsewhere.

Absolutely horrible service. You would think that delivering an agreed number of water jugs every month, on the day you say you will, would be a really simple task. After numerous instances of not showing up or only delivering one or two bottles instead of three, I’m fed up and canceled today. Going to try Culligan.

this is the worst company to do business with. their customer service or lack there of is horrible! i would highly recommend going to another company becuase this place will not do what they say they will and they are a nightmare to deal with! call culligan waters, they know how to treat people with respect and they do what they say they will. after doing business with crystal spings for over 15 years i am very excited not to ever have to call them again!