Luis Acosta – State Farm Insurance Agent

Thank you so much State Farm and Staff for all your help since day 1 I was actually referred by a good friend from work to come to you guys and refinance my auto loan and I actually did and I really appreciate CAROLINA, VICTOR, AND ADAM for helping me with the process got a better interest rate and I thank you guys for all your good advice I will highly recommend family and friends to come to you guys keep up the good work and great customer service I really appreciate the time you guys took with me to explain the process. GREAT SERVICE!!! :)

Have never had a problem with the service here, and have been a loyal customer for years, as is the case with my family members that I referred here. The staff has always been friendly and helpful.

Totally agree with Ron G. Never met Luis Acosta, «David» handled our auto insurance and homeowners insurance. I would get letters threatening to drop my insurance due to traffic violations, when I never received a point from the DMV. David never once caught this, or fought to get my insurance reinstated. Instead, He was mobilized to a course of action after I threatened to cancel our insurances… so finally I had enough and after David was being rude and talking over my wife instead of listening, that was the last straw. We had Diana, who is the most courteous person in that office draw up the paperwork for our cancellation. They are now located at 11 441 Atlantic blvd in the city of Lynwood. I would highly advise you: if you’re going to chose State Farm please Unilocal the agents involved. My wife even demanded to talk to Luis Acosta and David’s reply was that, «he’s not available… he’s the boss and makes his own hours.» Wow! Really?! That’s how you deal with people who pay thousands of dollars and in trust with the most valuable assets of their lives!!! No class, no respect, no etiquette. Once they have your money they can care less about your individual issues.
I really don’t go out of my way to write reviews, good or bad, but if I can help someone out there to save time and money, then I’m glad I can help. Until Luis Acosta cleans up his staff, and rid his office of these slime balls, I will be very vocal about how bad his office is being ran in the city of paramount, city of Lynwood, and surrounding cities. Seriously, my next stop is the press and all media outlets who will stand up for the little guy!

Since Stan Carimichael retired, my account was sent to Luis’s office, (not my choice) and nothing has gone right. Stan’s office handled issues, you get a new car, they removed it from billing, simple trusting & professional. Here, this office blows you off month after month and then tells you we are a sales office learning to service clients, after they have billed you double for a car since April, and no one will call you back, or correct the issue, and then hit you for another 198 bucks all the while telling you they will correct the issue. You call them, and they have no feeling for you, they want to sell you another policy, after they have put you through all this nonsense. No thanks, I’m leaving this office, and possibly State Farm after years of being with them. Avoid this place
Update from earlier comments:
I called the Main Customer Service Line for State Farm: Our old car was never removed from billing in April, double billings & charge-​backs, its now August. we called Luis’s office in July, & 3 Agents there never made note, spoke to one-​another or called back. They then removed us from auto-​billing without telling us, and then we have to make manual payments. Customer Service stated, after checking their records, his office submitted after all this time on August 6^th to get this corrected.
His Agents, I am sure, if it was them, they would update their policy right away, and if YOU miss a payment, OH BOY, but once they mix things up, your money, and issues, its WHO CARES!
The old saying, you would not wish this upon your worst enemy, in this case, maybe you would.